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Happy Customers Faster Cash Greece edition: A guide to effective communication in financial Customer Relationship Management
ISBN: 9781530428038 / Angielski / Miękka / 142 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to dramatically shorten the time required to convert accounts receivable into cash as well as their 'on the job learning curve' . Read and learn all about getting paid on time and keeping good customer relationships from people who have... Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling ... |
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79,92 |
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Feedback Rules!: 52 ways to listen to your stakeholders
ISBN: 9781938406522 / Angielski / Miękka / 128 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. YOU GOTTA KNOW THE RULES It's critical to get feedback from the stakeholders of your business-customers, employees, members, business partners, and more. Whether you are conducting a telephone survey, doing in-depth customer interviews, or taking the pulse of your employees, you'll learn how to prepare questions, run the program, and use the information wisely. Read one rule a week-or all 52 at once Feedback Rules is your guide to listening to your stakeholders. PRAISE FOR FEEDBACK RULES "Great tips and helpful ideas for retailers that want to listen more attentively to their customers...
YOU GOTTA KNOW THE RULES It's critical to get feedback from the stakeholders of your business-customers, employees, members, business partners, and m...
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61,50 |
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The Dominant Influence of Marketing in the 21st Century: The Marketing Leviathan
ISBN: 9781349334001 / Angielski / Miękka / 138 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Marketing has become the dominant connecting mode of expression between business and non-business organisations and customers and consumers. However, there are some misgivings about marketing in the 21st century. This volume addresses the positive and negative elements of marketing and questions 'Is marketing a leviathan in today's societies?'
Marketing has become the dominant connecting mode of expression between business and non-business organisations and customers and consumers. However, ...
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cena:
201,24 |
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Extending the Business Network Approach: New Territories, New Technologies, New Terms
ISBN: 9781137537638 / Angielski / Twarda / 381 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Contributing pioneering new research, this innovative book proposes newways and directions in which to extend the influential `business networksperspective' approach to doing business.
Contributing pioneering new research, this innovative book proposes newways and directions in which to extend the influential `business networksperspe...
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402,53 |
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Service Is Front Stage: Positioning Services for Value Advantage
ISBN: 9781349282494 / Angielski / Miękka / 172 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.
This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal w...
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cena:
201,24 |
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Marketinginnovationen: Empirische Studien Zu Erfolgswirkung Und Treibern
ISBN: 9783658130381 / Niemiecki / Miękka / 210 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Dieses Buch befasst sich mit Marketinginnovationen, also mit Innovationen, die sich auf die Bereiche Vertrieb, Pricing und Kommunikation beziehen. Manuel Hutter untersucht diese in zwei empirischen Studien naher. So wird in einer branchenubergreifenden Erhebung der Frage nachgegangen, ob und unter welchen Bedingungen Marketinginnovationen erfolgreich sind und worin die Unterschiede zu Produktinnovationen liegen. In einer zweiten Studie steht im Vordergrund, unter welchen Voraussetzungen Unternehmen besonders innovative Marketingkonzepte hervorbringen. Insgesamt sprechen die Ergebnisse fur... Dieses Buch befasst sich mit Marketinginnovationen, also mit Innovationen, die sich auf die Bereiche Vertrieb, Pricing und Kommunikation beziehen. ... |
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225,72 |
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Service, Please! Extra Pickles, Hold the Attitude: Plating Up Customer Service for All Professionals
ISBN: 9781517328252 / Angielski / Miękka / 74 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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52,56 |
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Customer Service - A Way of Life: Instruction Manual
ISBN: 9781460006351 / Angielski / Miękka / 96 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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194,22 |
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Customer Relationship Management: The Foundation of Contemporary Marketing Strategy
ISBN: 9781138919518 / Angielski / Twarda / 450 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy.
Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features:
This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an...
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cena:
1714,21 |
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Customer Relationship Management: The Foundation of Contemporary Marketing Strategy
ISBN: 9781138919525 / Angielski / Miękka / 450 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy.
Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features:
This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an...
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cena:
563,24 |
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An Introduction to Industrial Service Design
ISBN: 9781472485779 / Angielski / Twarda / 146 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international, professional practice, An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading... Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It ... |
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710,17 |
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Customer Relationship Management: Concepts and Strategies
ISBN: 9781682851258 / Angielski / Twarda / 222 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Customer relationship management is a branch of business management that focuses on organization's relationship and interaction with their customers and client base. It has developed as a management strategy in recent era. This book discusses the fundamental as well as modern approaches to different models of customer relationship management systems. The topics included in the book are the various types of customer relationship management systems, integrating marketing, sales and customer service aspects, etc. From theories to research to practical applications, case studies related to all...
Customer relationship management is a branch of business management that focuses on organization's relationship and interaction with their customers a...
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cena:
578,03 |
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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
ISBN: 9781349477340 / Angielski / Miękka / 166 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global...
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cena:
201,24 |
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Breaking Through: Implementing Disruptive Customer Centricity
ISBN: 9781349484195 / Angielski / Miękka / 292 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings. With updates on digital opportunities, social media, emerging markets...
Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execu...
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cena:
201,24 |
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Customer Acquisition & Retention in the Digital Age: You Get What You Work For, Not What You Wish For
ISBN: 9781619849839 / Angielski / Miękka / 118 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Howard Tullman has successfully founded more than a dozen high-tech businesses in his 50 year career and created more than $1 billion in investor value as well as thousands of new jobs. Customer Acquisition & Retention in the Digital Age is a collection of Tullman's straightforward, plain-spoken principles which are crucial to the successful funding, launching and development of a new start-up today in almost any technology-driven marketplace. Tullman writes a regular weekly blog on The Perspiration Principles for Inc. Magazine on a variety of start-up topics. This book, however, focuses...
Howard Tullman has successfully founded more than a dozen high-tech businesses in his 50 year career and created more than $1 billion in investor valu...
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cena:
44,31 |
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Stick Like Glue: How to Create an Everlasting Bond with Your Customers So They Spend More, Stay Longer, and Refer More!
ISBN: 9781530965465 / Angielski / Miękka / 206 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Discover proven, "over-the-top" strategies and techniques to take you and your business to an entirely new level of success and profitability. Read this book with an open mind, and you'll find the ideas and wisdom you need to truly transform your business.
Discover proven, "over-the-top" strategies and techniques to take you and your business to an entirely new level of success and profitability. Read th...
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cena:
80,72 |
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Purple Goldfish Service Edition: The 12 Ways Hotels, Restaurants, and Airlines Win the Right Customers
ISBN: 9780984983841 / Angielski / Miękka / 242 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
64,53 |
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Involvement Mit Produkteigenschaften: Marke Und Eu-Energielabel ALS Involvementauslösende Eigenschaften Von Fernsehgeräten
ISBN: 9783658144883 / Niemiecki / Miękka / 397 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Sina Kim Schmal betrachtet im Rahmen eines Mixed-Method-Ansatzes im Langsschnitt die Bedeutung des EU-Energielabels bei Kaufentscheidungen uber Fernsehgerate von Konsumenten. Im Fokus steht das Involvement - ein Schlusselkonstrukt in der Marketingforschung. Unter Anwendung einer Strukturgleichungsmodellierung wird das Markeninvolvement als wesentlicher Treiber von Energielabel- sowie Produktinvolvement identifiziert. Mittels einer Conjoint-Analyse wird die Energieeffizienz als bedeutsames Kaufkriterium ermittelt, mit dem sich eine hohere Zahlungsbereitschaft realisieren lasst. Aus den...
Sina Kim Schmal betrachtet im Rahmen eines Mixed-Method-Ansatzes im Langsschnitt die Bedeutung des EU-Energielabels bei Kaufentscheidungen uber Fernse...
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cena:
263,32 |
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Automated Sales: A Systematic Approach to Boosting Your Business
ISBN: 9781491796153 / Angielski / Miękka / 156 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Many businesspeople and salespeople leave their offices at the end of the day without a valuable, measurable, and presentable sales outcome.
Its easy to see why: With distractions flowing from all directions, businesses and salespeople need to focus on what matters to achieve results. After all, successful selling is a lot like skiing-while the layperson uses force, the professional relies on technique. Steffen Ritter, one of Germanys leading consultants for sellers and agents, explains how you can join top performers in this energy-efficient guide to automating the sales process to boost... Many businesspeople and salespeople leave their offices at the end of the day without a valuable, measurable, and presentable sales outcome. |
cena:
53,91 |
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Creative Cost-Benefits Reinvention: How to Reverse Commoditization Hell in the Age of Customer Capitalism
ISBN: 9781349289714 / Angielski / Miękka / 174 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book puts the commoditization phenomenon under the microscope, laying out an economic analysis, followed by solutions and strategic recommendations. Using concrete examples this book will help to change businesses approach by acting not only on the economic analysis presented, but also on the diagnosis of commoditization and the recommendations for creation of customer value. The common thread throughout this approach is the obsession with customer satisfaction, the search for a fair balance between the long and short term, and the will to reinvent business models by harnessing...
This book puts the commoditization phenomenon under the microscope, laying out an economic analysis, followed by solutions and strategic recommendatio...
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cena:
201,24 |
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