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When Retail Customers Count
ISBN: 9781420824766 / Angielski / Twarda / 292 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
183,19 |
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The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Av
ISBN: 9781420856309 / Angielski / Miękka / 156 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
66,90 |
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The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Av
ISBN: 9781420856316 / Angielski / Twarda / 156 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
107,68 |
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Why Our Customers Quit?
ISBN: 9781420894417 / Angielski / Miękka / 92 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Where Did They Go? A Business's understanding to why they lose business. Also known as" Why Our Customers Quit?" If you are a business owner, and want to know how to keep that great customers coming back, or your trying to get more people to come in and remain loyal customers you need to read: Why Our Customers Quit? It may be the little things that you don't see, or maybe you're not looking, but every day another one gets away. We need to keep them all. If lose them to the competition we lose and they win!
Where Did They Go? A Business's understanding to why they lose business. Also known as" Why Our Customers Quit?" If you are a business owner, and want...
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cena:
64,16 |
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Tracks: A Blueprint for Customer Development
ISBN: 9781425942304 / Angielski / Twarda / 152 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable customers fasters, you have to plan every activity for converting targets to prospects, prospects to customers, customers to subscribers, AND turning subscribers to evangelists. Otherwise, your marketing process is incomplete and not optimized. By helping you to set customer milestones, define the recurring interactions for achieving those milestones, TRACKS helps you to define a predictable and consistent customer experience and develop more...
The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable custome...
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cena:
105,42 |
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Tracks: A Blueprint for Customer Development
ISBN: 9781425942311 / Angielski / Miękka / 152 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable customers fasters, you have to plan every activity for converting targets to prospects, prospects to customers, customers to subscribers, AND turning subscribers to evangelists. Otherwise, your marketing process is incomplete and not optimized. By helping you to set customer milestones, define the recurring interactions for achieving those milestones, TRACKS helps you to define a predictable and consistent customer experience and develop more...
The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable custome...
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cena:
63,97 |
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Customer Service: Aiming for Excellence
ISBN: 9781553695424 / Angielski / Miękka / 80 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Customer Service is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well.
Customer Service is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned profession...
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cena:
68,40 |
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Call Center Operation: Design, Operation, and Maintenance
ISBN: 9781555582777 / Angielski / Miękka / 303 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies.
A special feature of the book is its focus on call... Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operat...
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cena:
227,75 |
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Call Center Performance Enhancment Using Simulation and Modeling
ISBN: 9781557531827 / Angielski / Miękka / 108 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service). - Book News, Inc.
A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The auth...
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cena:
210,60 |
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Crafting Customer Value : The Art and Science
ISBN: 9781557533708 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In today's competitive marketplace, customer value-a combination of product and service benefits at a fair price that creates value in the minds of customers-is the key variable for business success. Using several comprehensive and highly integrated frameworks, Peter Duchessi provides strategies for defining customer value and for developing the critical business, personnel, quality, and information systems that are responsible for delivering customer value. Whereas other books focus on just one of these critical areas, Crafting Customer Value provides a comprehensive account of what a...
In today's competitive marketplace, customer value-a combination of product and service benefits at a fair price that creates value in the minds of cu...
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cena:
83,21 |
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Customer Responsive Management: The Flexible Advantage
ISBN: 9781557865052 / Angielski / Miękka / 286 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management...
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cena:
133,99 |
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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction
ISBN: 9781557865533 / Angielski / Miękka / 360 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.
Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skill...
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cena:
144,30 |
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Managing Sales Professionals: The Reality of Profitability
ISBN: 9781560249467 / Angielski / Twarda / 422 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A to-the-point textbook for undergraduates on the daily decisions involved in sales and sales management, illustrating how to plan, organize, staff, operate, and evaluate a sales force. Chapters on sales presentation, recruiting salespeople, sales training programs, and determining sales territories include several fictional case studies per chapte
A to-the-point textbook for undergraduates on the daily decisions involved in sales and sales management, illustrating how to plan, organize, staff, o...
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cena:
440,75 |
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
ISBN: 9781567204506 / Angielski / Twarda / 192 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for... Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on... |
cena:
438,22 |
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Acquiring, Processing, and Deploying : Voice of the Customer
ISBN: 9781574442908 / Angielski / Twarda / 279 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Do you want a better understanding of who your customers are? Do you w ant to learn how to acquire the customer voice? The next decade will b e the decade of the customer. Meeting their wants, needs, and desires better than anyone else will be paramount to your organization's succe ss. Acquiring, Processing, and Deploying Voice of the Customer gives y ou the tools you need to develop a Voice of the Customer (VOC) plan fr om beginning to end. Shillito describes the delicate customer-company balance. He covers the various components types of VOC such as voice o f the company, voice of the...
Do you want a better understanding of who your customers are? Do you w ant to learn how to acquire the customer voice? The next decade will b e the de...
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cena:
567,11 |
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Managing High-Tech Services Using a Crm Strategy
ISBN: 9781574443462 / Angielski / Twarda / 376 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enabling you to gain and retain a competitive edge for your company.
This book highlights issues and problem-solving applications including: As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech...
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cena:
661,20 |
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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
ISBN: 9781578200269 / Angielski / Miękka / 137 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h
Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how succ...
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cena:
137,09 |
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Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
ISBN: 9781578200504 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long...
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a ...
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cena:
137,09 |
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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
ISBN: 9781578200948 / Angielski / Miękka / 504 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes t...
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cena:
230,14 |
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The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship
ISBN: 9781578200979 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever...
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cena:
220,35 |
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