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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction
ISBN: 9781557865533 / Angielski / Miękka / 360 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.
Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skill...
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cena:
143,71 zł |
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Managing Sales Professionals: The Reality of Profitability
ISBN: 9781560249467 / Angielski / Twarda / 422 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A to-the-point textbook for undergraduates on the daily decisions involved in sales and sales management, illustrating how to plan, organize, staff, operate, and evaluate a sales force. Chapters on sales presentation, recruiting salespeople, sales training programs, and determining sales territories include several fictional case studies per chapte
A to-the-point textbook for undergraduates on the daily decisions involved in sales and sales management, illustrating how to plan, organize, staff, o...
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cena:
438,95 zł |
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
ISBN: 9781567204506 / Angielski / Twarda / 192 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for... Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on... |
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436,43 zł |
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Acquiring, Processing, and Deploying : Voice of the Customer
ISBN: 9781574442908 / Angielski / Twarda / 279 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Do you want a better understanding of who your customers are? Do you w ant to learn how to acquire the customer voice? The next decade will b e the decade of the customer. Meeting their wants, needs, and desires better than anyone else will be paramount to your organization's succe ss. Acquiring, Processing, and Deploying Voice of the Customer gives y ou the tools you need to develop a Voice of the Customer (VOC) plan fr om beginning to end. Shillito describes the delicate customer-company balance. He covers the various components types of VOC such as voice o f the company, voice of the...
Do you want a better understanding of who your customers are? Do you w ant to learn how to acquire the customer voice? The next decade will b e the de...
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cena:
536,56 zł |
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Managing High-Tech Services Using a Crm Strategy
ISBN: 9781574443462 / Angielski / Twarda / 376 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enabling you to gain and retain a competitive edge for your company.
This book highlights issues and problem-solving applications including: As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech...
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cena:
658,50 zł |
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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
ISBN: 9781578200269 / Angielski / Miękka / 137 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h
Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how succ...
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cena:
136,53 zł |
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Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
ISBN: 9781578200504 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long...
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a ...
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cena:
136,53 zł |
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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
ISBN: 9781578200948 / Angielski / Miękka / 504 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes t...
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cena:
229,20 zł |
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The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship
ISBN: 9781578200979 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever...
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cena:
219,45 zł |
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A Practical Guide to Crm: Building More Profitable Customer Relationships
ISBN: 9781578201020 / Angielski / Miękka / 304 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention. To thrive in today's customer-driven economy a company need
In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community ...
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cena:
229,20 zł |
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The Experience: How to Wow Your Customers and Create a Passionate Workplace
ISBN: 9781578203062 / Angielski / Twarda / 128 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Describes the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.
Describes the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experi...
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cena:
131,65 zł |
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Information Technology Enabled Global Customer Service
ISBN: 9781591400486 / Angielski / Twarda Termin realizacji zamówienia: ok. 5-8 dni roboczych. In the modern business environment, competitiveness calls for integrating the potential of information technology to well-functioning global logistics. This manual combines theoretical consideration and practical experiences in implementing new customer service models.
In the modern business environment, competitiveness calls for integrating the potential of information technology to well-functioning global logistics...
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cena:
436,43 zł |
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Satisfaction: How Every Great Company Listens to the Voice of the Customer
ISBN: 9781591841647 / Angielski / Miękka / 266 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The ultimate guide to customer satisfaction, from the people who understand it better than anyone
For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise... The ultimate guide to customer satisfaction, from the people who understand it better than anyone
For nearly forty years, J. D. Power and ... |
cena:
92,23 zł |
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Customer Service : Utility Style
ISBN: 9781593700539 / Angielski / Twarda / 250 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best...
Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels o...
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cena:
414,61 zł |
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Human SIGMA: Managing the Employee-Customer Encounter
ISBN: 9781595620163 / Angielski / Twarda / 320 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success. What would your company look like if you could increase the revenue and profitability potential of every customer by more than 20 percent? What if you could double the productivity of every employee? And what if these two phenomena together could drive...
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative...
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cena:
102,39 zł |
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Reaching Beyond Excellence
ISBN: 9781599320298 / Angielski / Miękka / 168 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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67,75 zł |
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Service! Some People Just Don't Get It!: A Simple and Powerful Plan for Creating "Magnetic" Customer Service!
ISBN: 9781600370267 / Angielski / Miękka / 100 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Finally, here is a customer service book with no fluff. The authors have extensive experience in owing and managing retail operations and franchises. They know the challenges and frustratioins of providing service on the front lines because they've been there and done it themselves. This book guides you through a simple six step formula called The Circle of Service. This is a system developed and applied in their family business for over fifty years. The principles covered can be applied by individuals as well as business organizations of any size. You'll enjoy the tips and techniques that...
Finally, here is a customer service book with no fluff. The authors have extensive experience in owing and managing retail operations and franchises. ...
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cena:
42,08 zł |
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Promiscuous Customers: Invisible Brands: Delivering Value in Digital Markets
ISBN: 9781841121598 / Angielski / Miękka / 280 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Phones, TV's, PDA's, watches and even fridges are rapidly taking the place of the PC. Now Europe's proliferating channels and devices - plus its multiple cultures and languages - are writing tomorrow's rules. Part field book, part manifesto, and part behind-the-scenes expose, Promiscuous Customers, Invisible Brands is a practical guide which leads the reader through the cycle of strategy, specification, planning and implementation of an e-business. It balances crisp observation with just-in-time pragmatism, on a solid foundation of value and quality management.
Created by two of... Phones, TV's, PDA's, watches and even fridges are rapidly taking the place of the PC. Now Europe's proliferating channels and devices - plus its multi...
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cena:
82,10 zł |
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Total Quality Service
ISBN: 9781884015830 / Angielski / Twarda / 336 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This work describes the principles, practices and methods of implementation of total quality service.
This work describes the principles, practices and methods of implementation of total quality service.
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cena:
658,50 zł |
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The Quantum Leap: Next Generation
ISBN: 9781932159448 / Angielski / Twarda / 288 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This update of "The Quantum Leap" examines the impact and implications of recent industry trends, new technologies, and emerging business practices. The focus remains on building sustainable competitive advantages by responding to customer demand in real time every day.
This update of "The Quantum Leap" examines the impact and implications of recent industry trends, new technologies, and emerging business practices. T...
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cena:
219,50 zł |
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