As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enabling you to gain and retain a competitive edge for your company.
This book highlights issues and problem-solving applications including:

The correct business model for service and how it differs from a product oriented model

The...

Words and Images from the American Media gathers over 162 images that Donald Blumberg has photographed directly from newspapers and television screens since the 1960s. In his most recent work from this series, Blumberg's photographs also include closed captioning texts. This new approach reveals numerous contemporary American cultural expressions and archetypes. Blumberg's presentation of these images is often highly humorous and darkly satirical, and at times deeply poignant.

American photographer Donald Blumberg (b. 1935) began his career making black-and-white photographs of the streets and people of New York. He first gained national attention and widespread recognition for his 1965-67 series In Front of Saint Patrick's Cathedral, published in 1973. In these thought-provoking photographs, Blumberg innovatively captured worshippers exiting the cavernous threshold of the famed Roman Catholic cathedral on Fifth Avenue. The figures often seem to defy scale and perspective, clustered in the corners of the frame or gathered in blurry crowds. This revised and...