» książki » Business & Economics - Customer Relations
topmenu
 |
Customer Encounters on Twitter: A Study of Positive Evaluation and Complaint Management on English Corporate Profiles
ISBN: 9788323346579 / Angielski / Miękka / 252 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
39,90 |
 |
Spectacular Service
ISBN: 9781706247548 / Angielski / Miękka / 80 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
40,10 |
 |
Legendary Customer Service: How to Thrive in America During Tough Economic Times
ISBN: 9781469912790 / Angielski / Miękka / 144 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. If we are to get America back to work, it is imperative that we return to the values that made this nation great. There is a common thread among all thriving companies. They all understand the importance of customer service excellence. Legendary customer service begins with a commitment to the customer... at any cost In order to differentiate from your competition, you must stop talking about customer service excellence and start living it. This ideology must flow from the pinnacle of your organization to the very core of its foundation - persons who interact directly with your customers on...
If we are to get America back to work, it is imperative that we return to the values that made this nation great. There is a common thread among all t...
|
cena:
40,92 |
 |
Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter
ISBN: 9780989070201 / Angielski / Miękka / 94 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
40,92 |
 |
WOW Moments: Fifty Thank-Yous And Ten Curses: A Customer Service Story
ISBN: 9780977300617 / Angielski / Miękka / 126 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Amazon.com. Starbucks. Your cable or cell phone provider.
Some organizations "wow" their customers and some don't. What does it even mean to "wow" a customer? How would your customers describe their most recent interaction with you? What are the characteristics of a "wow" moment, and how can you and your organization continuously improve to provide more of them? Join business owner Allen and management consultant Jeff as they take a customer service journey to answer these questions and more. Told in story form, this book is meant to be used in conjunction with the tools... Amazon.com. Starbucks. Your cable or cell phone provider.
Some organizations "wow" their customers and some don't. What does it even mean to... |
cena:
40,92 |
 |
The JFDI Way To Increasing Profits Through Outstanding Customer Service
ISBN: 9780615639390 / Angielski / Miękka / 142 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book is designed to help explain the seriousness of how by having Outstanding Customer Service can massively grow your profits, while keeping your customers happier then they have ever been. So many business fail to notice where so many including themselves are being let down. If we only knew that the true secret to business success lays with Outstanding Customer Service we would all do it. After the recent crazy economy business owners more than ever are trying find more ways to increase profits while keeping their integrity. In this book we will cover areas such as why businesses allow...
This book is designed to help explain the seriousness of how by having Outstanding Customer Service can massively grow your profits, while keeping you...
|
cena:
40,92 |
 |
Turn Every Transaction into an Experience: The definitive guide to increasing car buyers' loyalty
ISBN: 9781546581406 / Angielski / Miękka / 152 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
40,92 |
 |
Creative Conflict: Idea-rich leadership strategies for team success
ISBN: 9781986879910 / Angielski / Miękka / 40 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
40,92 |
 |
Best In Town: How To Create 5 Star Reviews And Massive Profits In Your Restaurant
ISBN: 9781986907477 / Angielski / Miękka / 80 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
40,92 |
 |
Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills
ISBN: 9780692154144 / Angielski / Miękka / 168 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
40,92 |
 |
Serve!: Idea-Rich Strategies for Enhanced Customer Service
ISBN: 9781731051400 / Angielski / Miękka / 40 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
40,92 |
 |
Guidebook: How To Write A Business Letter Of Introduction: Formal letters made easy! How To Introduce Your Business To Potential
ISBN: 9781082534096 / Angielski / Miękka / 32 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
40,92 |
 |
Surviving Customer Service: Avoid Burnout, Develop Valuable Career Skills
ISBN: 9781520754352 / Angielski / Miękka / 146 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
41,00 |
 |
Continuation of Thick Black Theory: Principles of Economics in Interpersonal Relationship
ISBN: 9781797580760 / Angielski / Miękka / 44 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
41,04 |
 |
So You Want To Be Customer-Centric?: 8 Steps To Profitable Customer Relations
ISBN: 9781463785147 / Angielski / Miękka / 102 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Despite proclaiming the contrary, most businesses don't really care about their customers. Sure, they swear blind that the customer is at the heart of everything they do. But when push comes to shove, customer happiness comes second to quarterly profits and Christmas bonuses. In just 99 pages, So You Want to Be Customer-Centric? helps you shake the habits that are preventing companies being truly customer-centric. This straight-talking executive action guide helps you focus on customers in spite of budget constraints, corporate politics, organizational silos and ambivalent data. Not because...
Despite proclaiming the contrary, most businesses don't really care about their customers. Sure, they swear blind that the customer is at the heart of...
|
cena:
41,09 |
 |
Good Service is Good Business-NEW 4th edition: 7 Simple Strategies for Service Success
ISBN: 9780958011051 / Angielski / Miękka / 210 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. NEW 4th EDITION Good Service is Good Business: 7 Simple Strategies for Success Catherine DeVrye Boost your bottom line and staff morale with these practical and simple to implement ideas. After the initial success of the #1 best-seller in Australia and Taiwan; here's the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye's wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense that you can easily translate into...
NEW 4th EDITION Good Service is Good Business: 7 Simple Strategies for Success Catherine DeVrye Boost your bottom line and staff morale with these pr...
|
cena:
41,09 |
 |
Customer Service Zoo: Create Customers for Liie-and a LIfe for Yourself
ISBN: 9780958011082 / Angielski / Miękka / 108 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. If you've ever thought that you're the only one who truly cares about service and you're not sure how to maintain momentum in your organization, 'The Customer Service Zoo' may be just what you need to look at things with a fresh perspective. It's an easy to read parable with a light hearted approach to the perennial challenges of customer service; told with the charm and experience of Australia's most recognized customer expert. Along similar lines to 'Who Moved My Cheese' or 'Fish, it encourages you to look creatively at customer issues; while still looking after yourself. Feeling uninspired...
If you've ever thought that you're the only one who truly cares about service and you're not sure how to maintain momentum in your organization, 'The ...
|
cena:
41,09 |
 |
How to add the "WOW" experience to your customer service in 3 easy steps
ISBN: 9781482584974 / Angielski / Miękka / 80 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "In this day of strong competition and high expectations, service is everything and the "WOW" Experience can separate you from your competition" No matter what business or organization we are involved in there is always one common thread, the customer. Creating and providing "WOW" experiences means we need to begin thinking in a different way. We need to change our thought process. Put ourselves in the shoes of our customers and begin thinking like them. What could we do extra that would cause our customers to say "WOW"?
"In this day of strong competition and high expectations, service is everything and the "WOW" Experience can separate you from your competition" No ma...
|
cena:
41,09 |
 |
Customer Service Course: Necessary Skills For Effective Customer Service
ISBN: 9781484976944 / Angielski / Miękka / 60 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements. Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business. Subjects...
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organizat...
|
cena:
41,09 |
 |
PROUD - Achieving Customer Service Excellence: Probably the only Customer Service acronym you will ever need
ISBN: 9781499753776 / Angielski / Miękka / 104 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. 'PROUD is to customer service, as SMART is to goal setting, and GROW is to coaching.' Proud is one of the most powerful and emotive words in the English language. What if this powerful word could provide a simple, comprehensive framework to achieve excellent customer service, as well as embody the full essence of the word? The PROUD model provides this and more. It builds into a set of key principles in achieving excellent customer service. Through its simplicity and ease of use it can create a unified customer-focused culture within an organisation. It can be applied to any customer...
'PROUD is to customer service, as SMART is to goal setting, and GROW is to coaching.' Proud is one of the most powerful and emotive words in the Engli...
|
cena:
41,09 |
Czytaj nas na:
Zobacz: Księgarnia Czeska | Wydawnictwo Książkowe Klimaty | Mapa strony | Lista autorów
KrainaKsiazek.PL - Księgarnia Internetowa
KrainaKsiazek.PL - Księgarnia Internetowa
