A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical action plan' format, Sherman challenges the reader to think about solutions, not just ideas.
--Irwin Press, president, Press, Ganey Associates, Inc.

Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book.
--Mark C. Clement, president and CEO, Holy Cross Hospital, Winner, 1994 AHA Great Comebacks Award,...

"Where Happiness Is: With Tiny Bird Bently" is a vibrantly illustrated children's book using colorful characters and a rhyming, entertaining, enlightening, message to emphasize that Happiness is a choice, a state of mind and can be shared with anyone choosing to join in the fun. The emotional development of children begins at infancy. This book teaches children early in their development that they an control and seek out personal happiness at any time and anywhere. Parents who are interested in early and healthy emotional development of their child will find this book to be just the tool....