Kategoria BISAC: Business & Economics >> Sales & Selling - General

"To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement.

The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed...

Praise for LEAD, SELL, OR GET OUT OF THE WAY

"As CEO and Chairman of the Board of three publicly traded companies, I felt that Karr's strategies in Lead, Sell, or Get Out of the Way absolutely provided the powerful results he predicted. In one case, we completely eliminated a competitor who posed a strategic threat. I guess you can say they 'got out of the way.' Karr will show you what is required and how to be a top producer in your market. This book is a must-read."
--JAMES T. TREACE, President and Managing Member, J&A Group, LLC, former chairman of the...

Entrepreneurs, solo-preneurs, small-business owners, sales executives,...

In his thirty year sales career he has made over 10,000 sales calls. He has sold pest control services, pots and pans, security systems, vitamins, laundry detergent, life and health insurance, annuities, mutual funds, stocks and bonds and school service products.

In 1996, Steve was making $53,000 per year as a salesperson and he had over $40,000 of credit card debt. Taking out a second mortgage on his house and borrowing $10,000 from his Mother, he set out into the world of sales and marketing consulting with zero clients, zero...

Greta Schulz is the president and CEO of Schulz Business SELLutions based in Palm Beach, Florida. She has been involved in sales, sales management, marketing, and training for over thirty years. She is a National columnist of "Sellutions" in over 30 Business publications across the country and a contributing author of New York Times bestseller Masters of Sales. Greta has her own bestseller she's written called, "To Sell is NOT to Sell." first edition.

This book shows you that it's all in your Likeability and Credibility. Lovas and Holloway explore and expose these qualities and show you how to systematically improve both. If you want to improve your results with people, you need to understand how they perceive you. That's where Likeability and Credibility become vital to you. This is a must-read for every professional interested in achieving greater success!

Michael Lovas and Pam Holloway are authors of several popular programs and books including Face Values,...

When you have a process, you have a way of measuring what you are doing. When you can measure it--you can fix it

Customer Centered Selling teaches the secrets of the world-famous Xerox sales training by reversing the conventional selling practices of searching for customer needs, pitching product, and adopting an order-taking mentality. Jolles provides a...