» książki » Business & Economics - Customer Relations
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Be Ready to Dance with Your Customer!: How Solid Customer Service Puts You Ahead of the Competition
ISBN: 9781619614734 / Angielski / Miękka / 194 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Today's market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded arena, a focus on business fundamentals can be the make-or-break factor in the success of a company-especially when it comes to mastering the art of customer service.
Shari Moss knows firsthand the importance of customer service, having spent her career perfecting the art of putting the client first. In Be Ready to Dance with Your Customer, Shari shares her wealth of knowledge on the subject, teaching millennials the old-fashioned rules of making a deal in a way that... Today's market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded arena, a focus on business ...
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cena:
64,70 |
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Brand Fans: Lessons from the World's Greatest Sporting Brands
ISBN: 9783319488530 / Angielski / Twarda / 249 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Combining the latest branding research with case examples, this book reveals the cutting edge of value co-creation, personalisation and customer engagement by sport s leading brands. Based on the transferable lessons from these practices, it explores how firms can cultivate connected fans and advocates, building brand equity in the process.
Combining the latest branding research with case examples, this book reveals the cutting edge of value co-creation, personalisation and customer engag...
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cena:
563,56 |
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Designing Service Processes to Unlock Value, Second Edition
ISBN: 9781631573958 / Angielski / Miękka / 168 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also through providing information to the service provider to create a more personalized...
The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opport...
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cena:
84,74 |
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Involving Customers in New Service Development
ISBN: 9781911299714 / Angielski / Miękka / 332 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services.Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners...
This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It p...
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cena:
235,10 |
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Der Kundenberater ALS Mediator: Effiziente Gesprächsführung Durch Die Einbeziehung Mediativer Elemente
ISBN: 9783658158552 / Niemiecki / Miękka / 86 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In diesem Buch zeigt die Autorin, wie mediative Elemente in konfliktaren Kundengesprachen Kunden- und Mitarbeiterzufriedenheit steigern konnen. Sie verhilft Mitarbeitern auf diese Weise zu einem souveranen Konfliktmanagement, wodurch die Effizienz der Kundenbetreuung und des Umgangs mit den gesundheitlichen Ressourcen erhoht wird. Wie in jedem Gebiet menschlicher Interaktionen gibt es auch im Bereich Kundenbetreuung Konflikte. Kontakte mit verargerten Kunden gehoren zum Tagesgeschaft und werden in Trainings mit Kundenberatern als anspruchsvoll geschildert. In diesen Situationen kann der...
In diesem Buch zeigt die Autorin, wie mediative Elemente in konfliktaren Kundengesprachen Kunden- und Mitarbeiterzufriedenheit steigern konnen. Sie ve...
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cena:
112,84 |
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Strategic Uses of Social Media for Improved Customer Retention
ISBN: 9781522516866 / Angielski / Twarda / 332 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "This book is a pivotal reference source for the latest scholarly research on the implementation of online social networks in modern businesses and examines how such networks allow for a better understanding of clients and customers"--
"This book is a pivotal reference source for the latest scholarly research on the implementation of online social networks in modern businesses and ex...
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cena:
922,53 |
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The Language of Good Table Manners: Stimulating a World of Career Advancement and Leadership Skills
ISBN: 9781535241816 / Angielski / Miękka / 58 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
21,77 |
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Growing On Purpose: The Formula to Strengthen Your Team AND Improve Your Customer Experience
ISBN: 9781945907029 / Angielski / Miękka / 136 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Best-selling author and marketing expert Jessica Akin says it best, "Dave Molenda combines an impressive sales pedigree and entrepreneurial background with his expertise in strength-based selling and personality assessments to help underperforming sales teams amp up their game and top performers reach even greater heights." In his book, Growing On Purpose: The Formula to Strengthen Your Team AND Improve Your Customer Experience, Dave brings together expansive sales experience to show readers how to combine team strength (achieved through intentional communication) and positive, individualized...
Best-selling author and marketing expert Jessica Akin says it best, "Dave Molenda combines an impressive sales pedigree and entrepreneurial background...
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cena:
60,65 |
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Creative Communities: Ein Erfolgsinstrument Für Innovationen Und Kundenbindung
ISBN: 9783658148171 / Niemiecki / Miękka / 131 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
131,64 |
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Professionelles Lead Management: Schritt Für Schritt Zu Neuen Kunden: Eine Agile Reise Durch Marketing, Vertrieb Und It
ISBN: 9783658152130 / Niemiecki / Miękka / 141 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Dieser realitatsnahe Business-Roman beschreibt, wie Unternehmen systematisch ein strukturiertes und funktionierendes Lead Management aufbauen und damit neue Kunden gewinnen konnen. Die Hauptfigur in dieser Geschichte ist Helen, Marketingleiterin eines mittelstandischen Unternehmens, die dort ein professionelles Lead Management einfuhren soll. Sie begibt sich auf eine agile Abenteuerreise mit Hohen und Tiefe, auf einen Weg voller administrativer Hindernisse, gedanklicher Blockaden und eingefahrener Strukturen - mit dem Ziel, alle Beteiligten erfolgreicher zu machen und den Umsatz signifikant...
Dieser realitatsnahe Business-Roman beschreibt, wie Unternehmen systematisch ein strukturiertes und funktionierendes Lead Management aufbauen und dami...
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cena:
206,88 |
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Marketing and Customer Loyalty: The Extra Step Approach
ISBN: 9783319519906 / Angielski / Twarda / 126 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, before setting out a new approach to marketing, termed The Extra Step (TES) in recognition of the importance that it attributes to the final extra step in enhancing the effectiveness of marketing efforts. Readers will find clear description of the pathway from purchase to loyalty and the various means of developing customer loyalty. It is explained how the TES approach goes one step further by considering the consumer as a partner whose involvement during the production...
This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, before setting out a new approac...
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cena:
483,04 |
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Security Log
ISBN: 9781541018884 / Angielski / Miękka / 152 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Security Log Book/Logbook/Journal Xlarge, 8.5x11
Security Log Book/Logbook/Journal Xlarge, 8.5x11
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cena:
48,55 |
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More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
ISBN: 9781138046788 / Angielski / Twarda / 198 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. Customer... "Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay releva... |
cena:
122,40 |
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Customer Centricity: Why It Is Critical to Your Business and How to Measure It
ISBN: 9781540334268 / Angielski / Miękka / 352 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a Customer Centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.
Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced cu...
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cena:
51,30 |
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Nonprofit Customer Service Superstars: Six attitudes that bring out our best
ISBN: 9781542351508 / Angielski / Miękka / 146 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Becoming a customer service superstar takes the right attitude - Six to be exact... Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.
Becoming a customer service superstar takes the right attitude - Six to be exact... Customer service expert Cary Cavitt looks at what he considers to ...
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cena:
60,49 |
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Call Center Customer Service Superstars: Six attitudes that bring out our best
ISBN: 9781542368544 / Angielski / Miękka / 146 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Becoming a customer service superstar takes the right attitude - Six to be exact... Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.
Becoming a customer service superstar takes the right attitude - Six to be exact... Customer service expert Cary Cavitt looks at what he considers to ...
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cena:
60,49 |
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The LUCK Principle: Business Results at the Intersection of People and Profit
ISBN: 9780997680300 / Angielski / Miękka / 150 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The workplace is being reshaped. Technology is transforming how people interact with each other and with the world around them. The data that organizations must understand is growing at an explosive pace. Customers expect better experiences. Employees crave more meaningful engagement. Harnessing these forces to balance a people-first culture and bottom-line results is not only possible, it is critical for success in the future workplace. Business expert, public speaker, and entrepreneur Geoff Ables shows readers how to balance these two typically conflicting priorities... The workplace is being reshaped. Technology is transforming how people interact with each other and with the world around them. The data that organ... |
cena:
52,40 |
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Healthcare Customer Service Superstars: Six attitudes that bring out our best
ISBN: 9781541355262 / Angielski / Miękka / 146 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Becoming a customer service superstar takes the right attitude - Six to be exact... Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.
Becoming a customer service superstar takes the right attitude - Six to be exact... Customer service expert Cary Cavitt looks at what he considers to ...
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cena:
60,49 |
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
ISBN: 9781119375357 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service
In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization--in any industry--in every corner of the world. This is not a book about selling shoes or clothes... The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service
In this new edition of the manage... |
cena:
95,61 |
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Get Customer-Focused: Make the Connection
ISBN: 9781540541185 / Angielski / Miękka / 178 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
68,74 |
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