Today's market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded arena, a focus on business fundamentals can be the make-or-break factor in the success of a company-especially when it comes to mastering the art of customer service.
Shari Moss knows firsthand the importance of customer service, having spent her career perfecting the art of putting the client first. In Be Ready to Dance with Your Customer, Shari shares her wealth of knowledge on the subject, teaching millennials the old-fashioned rules of making a deal in a way that...