Kategoria BISAC: Business & Economics >> Training

This book is a must read little gem for those now in organizational leadership or management positions or for those with aspirations to fill them. It is particularly relevant for individuals in the emergency operations field or those in military type organizations. Regardless of what discipline the reader may strive or practice in, there is something for all within these pages.

The author draws from his own personal experiences as well as from those he has worked for or with in capturing the quotes offered here. His twenty-eight years in the Philadelphia Fire Department, where he held...

"Dianna Booher nails it The Memory Tips alone are worth the price of the book. This one's a gem."
--John Baldoni, author of Great Communication Secrets of Great Leaders and How Great Leaders Get Great Results

"Dianna Booher pulls off a deft and most impressive feat: In writing about tight, top-flight grammar, she shows those very same skills in abundance."
--Louis R. Carlozo, features staff writer, Chicago Tribune

"This book seems to be most useful as a desk reference for individuals, but...

If you had the opportunity to probe the future, make strategic choices, and view their consequences before making expensive and irretrievable decisions, wouldn't you take advantage of it?

Of course you would. And in a world of asymmetrical conflict, security threats, intense global competition, and economic uncertainty, there is an even higher premium on road-testing plans and strategies--whether they're spearheaded by government organizations, transnational corporations, or emerging megacommunities.

Wargaming for Leaders provides a methodology to get at the issues...

More and more managers are looking for customer focus to help fight the pressures of rising costs, global competition and falling sales. But it's not simply a case of trying to get closer to your customers. There are more strategic decisions that if made can make your marketing more lean, more focused and more successful.

Managing Customers and Markets explores what market orientation means and the key things you need to be able to do as a manager to make a difference.

Business Environment looks at the major factors that influence an organisation's strategy. It equips learners with a portfolio of tools including PESTLE, portfolio analysis, capability audits, SWOT and stakeholder analysis to analyse the internal and external environment within which their organisation operates and challenges them to develop their understanding of their organisation's strategic direction.

"A helpful read not just for corporate strategists but for almost anyone looking ahead."
Los Angeles Times

At the turn of the century, Western Union passed on the chance to dominate the telephone industry. Later, General Electric concluded that a new invention called television was doomed to fail. And very recently, decision makers at the highest level were taken off-guard when the global economy dropped from under their feet--and took their companies with it.

Today, only those business leaders with the power of long-term foresight...

One of America's foremost authorities on networking reveals how you can connect with other people to realize business and life goals
Personal growth guru Stephen Covey calls George Fraser a "masterful teacher." TV host and journalist Tony Brown calls him a "visionary with the rare combination of leadership and management skills." And each year, tens of thousands of people attend his seminars and conferences to learn how to move beyond networking and start truly connecting to take their relationships to the next level. Fraser shares the insider secrets that will help you to tap...

This edited volume aims to evaluate the promises of workplace learning by addressing the following related questions: What are current developments in theory that informs workplace learning research? How can learning in the workplace be measured? What is the impact of various organizational settings (e.g., team-based work and call centres) on workplace learning? Which are the promising new avenues for research? And which research-based recommendations can be made to boost learning opportunities in various work contexts? The topic is conceptualized as an interaction between the individual...

Trade unions have historically been involved in education and training in the workplace. This activity has gained greater credence and importance in the United Kingdom, New Zealand and Denmark due to the recent emergence of union learning representatives (ULRs) and Educational Ambassadors, who are a new category of trained, accredited and unpaid lay representatives based in the workplace. Their key role is to give advice and guidance to colleagues in relation to professional development, learning and training opportunities available.

These representatives work in partnership with...

Align your selling methods with their buying habits for a win-win relationship

"The digital age has dramatically changed the selling profession. John Holland and Tim Young will bring you up to date on their new rules for a customer-centric approach."
--Al Ries, bestselling coauthor, War in the Boardroom

Since its founding in 2002, CustomerCentric Selling, one of the world's leading sales training firms, has dramatically changed how selling is viewed--from simply promoting a product to empowering customers to achieve goals or solve...

To gain competitive advantage all parts of an organisation must be able to talk to one another. It follows then that all managers must be, in some sense, financial managers who are able to speak the common language of finance. This book aims to provide learners with the necessary understanding to input into the financial management of their organisation.