Are your best performers ready to step up? Surveys show that top employees want to grow, learn and acquire new skills. They value development and want to be continuously sharpening their expertise. Many executives believe that only HR needs to think about how to expand their staff's competence. By completely offloading this they stunt their company's growth. This book helps you examine what to consider when helping your people successfully take on more responsibilities. Most companies' development plans are merely to task someone to do new work and let them figure it out. Then executives are...

Can Your Team Improve Your Customer's Delight? We like to think our staff are just as good when we aren't around as when we are. But not all of them are. Some are doing downright stupid things to your customers. And driving them away. How do you know what they're doing? You can't always know. But you can regularly reinforce what you want them to do. Not by lecturing at them, nagging and scolding. But by presenting scenarios and discussing them, either as a group or individually. Remarkable Customer Service ... and Disservice is designed to be a tool for growth -- for you, individual staff...

Life's Lessons is a mixture of philosophy and practical ideas. It's a compendium of astute essays on the lessons life provides us and how to use these teachings to create a richer life. Rebecca imparts her wit and wisdom in this captivating book. She shares her common and uncommon experiences to spawn sage lessons: [Giving yourself a motivational talk [Borrowing courage [Creating your own paradise [Giving up good for better [Seeing the parallels of hiking a muddy trail on Molokai to how we live life [Being coached to be your best [Understanding the power of our words Rebecca speaks as if she...