Kategoria BISAC: Business & Economics >> Training

What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" uses the format of Aesop's fables to illustrate fundamental principles of customer service, including:

By a Hare Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service.

Bear with Me One grizzly bear's honey shop undergoes an amazing transformation when he...

Through every type of market, William J. O'Neil's national bestseller How to Make Money in Stocks has shown over 2 million investors the secrets to successful investing. O'Neil's powerful CAN SLIM Investing System--a proven seven-step process for minimizing risk and maximizing gains--has influenced generations of investors.

Based on a major study of all the greatest stock market winners from 1880 to 2009, this expanded edition gives you:

• Proven techniques for building stocks before they make big...

"As Rappaport keeps on speaking out for the realities surrounding investment and speculation, our society will profit as it builds on his keen insights."
--from the Foreword by John C. Bogle, founder of the Vanguard Group

"Al Rappaport brings insight and wisdom to the short-termism debate, fully demonstrating the way perverse incentives are undermining public companies and capital markets."
--John Plender, Financial Times

"In this rigorous, useful, and delightful book, Rappaport undresses...

How to Run Seminars and Workshops is the classic guide for trainers and presenters in any industry. Packed with clear advice and real-world practicality, this book covers all aspects including planning, setup, delivery, coaching, and more--including valuable guidance on selling your services. This new Fourth Edition has been updated and expanded, with new information on training simulations, self-marketing, and online delivery. New templates and worksheets help you sell your presentation more...

Bernadette Boas was the ultimate corporate bitch, driven by a maniacal desire for financial success and wreaking havoc on everyone in her path. But one day, she was fired from her job and had to face the impact it was having on her body, mind, spirit and soul. Bernadette began a quest to shed the bitch that she discovered consumed her, in order to find the confident, strong and empowered woman she is. Shedding the Corporate Bitch provides women an honest and hard look at the pro's and con's of 'manning-up' in the workplace, and provides tips and lessons of how you can avoid those same...