Kategoria BISAC: Business & Economics >> Training

The Public Sector Manager is one of a series of books entitled "Essential Skills for the Public Sector." It focuses on the skills and knowledge that a public sector manager should have, including their key attributes; customer focus; management techniques; decision making; value for money; quality service provision; and entrepreneurship. The style of the book encourages self-development and continuous improvement with the inclusion of skill based exercises, and practical self-assessment activities. The style is simple, easy to read, and accessible to staff at all levels within an...

Quality in the Public Sector is one of a series of books entitled "Essential Skills for the Public Sector." It sets out ways in which those providing public sector services can clarify what is meant by quality and how quality can be achieved. It considers issues such as setting standards, measuring and monitoring quality and the cost versus the benefit of introducing quality systems. It is increasingly important that quality services are maintained whilst striving towards achieving value for money from public funds. There are worked examples and practical exercises which allow the theory...

Strategic Financial Planning for the Public Sector is one of a series of books entitled "Essential Skills for the Public Sector." It promotes the importance of strategic financial planning and how this can have a dramatic impact on financial monitoring and control, as well as assisting the organisation to achieve value for money. The areas covered include financial planning processes, risk analysis, resource management strategies, income generation and cost benefit analysis. The book is designed to give managers, particularly those responsible for financial decision making, ideas to...

Finance for Non-Financial Public Sector Managers is one of a series of books entitled "Essential Skills for the Public Sector." It is increasingly important for public sector managers to have an understanding of finance to perform their jobs and deliver value for money services. It explains the principles of finance as well as financial information such as income and expenditure accounts, balance sheets, cashflows and financial performance indicators. There are worked examples and practical exercises which allow the theory to be put into practice, encouraging self-development and...

Marketing Public Sector Services is one of a series of books entitled "Essential Skills for the Public Sector." It sets out the fundamental principles of marketing and applies them to a public sector context. The content includes the marketing mix, how to develop a marketing plan, market research techniques and examples of how to implement a marketing strategy and plan. It is increasingly important that public sector services are customer focussed and effective marketing helps to achieve this. Whether or not the public service being delivered is in a competitive environment, managers...

Fortunately, there is a silver lining to all this turbulence, and that is that the...

Written specifically for business students, this best-selling, jargon-free textbook highlights each stage of the research process, guiding the reader through actionable steps and explicitly setting out how best to meet a supervisor's expectations.

Easy to navigate and full of practical advice, it shows you how to choose a topic and write a proposal, with easy to follow tips and detailed screenshots and diagrams.

Key student features include:

• 'You're the Supervisor' sections - helps students to meet learning objectives
• 'Common questions and answers' -...

The 10 Secrets to Selling on the World's #1 Social Network

Facebook is the perfect tool for reaching out to customers. Now, you need to take the next step and make it pay by selling on Facebook.

The f-Commerce Handbook shows you how. From the co-editors of Social Commerce Today, The f-Commerce Handbook delivers practical guidance, proven strategies, and best practices to profit from Facebook as a direct sales channel.

The f-Commerce Handbook reveals ten smart but simple secrets for running profitable sales events on Facebook,...

New markets have powered the greatest business successes in history, from Standard Oil to Facebook. How can you discover and pursue new markets to make your business thrive?

In Capturing New Markets, world-renowned business strategist Stephen Wunker argues that the first step is to stop applying traditional formulas of success and understand the unique dynamics in fast-changing new markets. He guides you through the process of creating counterintuitive strategies, such as treating competitors as collaborators, timing market entry, and targeting...