Measure What Matters: Online Tools for Understanding Customers, Social Media, Engagement, and Key Relationships
ISBN: 9780470920107 / Angielski / Twarda / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In an online and social media world, measurement is the key to success
If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results. Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies.
In an online and social media world, measurement is the key to success
If you can measure your key business relationships, you can improve them. Ev... |
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cena:
117,99 zł |
How to Win Campaigns: Communications for Change
ISBN: 9781849711937 / Angielski / Twarda / 400 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This comprehensive exploration of what works in campaigning is a practical 'how-to' guide for using the principles and strategies of effective campaigning as a new form of public politics.
This comprehensive exploration of what works in campaigning is a practical 'how-to' guide for using the principles and strategies of effective campaig...
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cena:
560,70 zł |
Customer-Centric Knowledge Management: Concepts and Applications
ISBN: 9781613500897 / Angielski / Twarda / 332 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations and to maintain customer satisfaction and loyalty. It includes the management of processes and techniques used to collect information regarding customers' needs, wants, and expectations for the development of new and/or improved products and services. Customer-Centric Knowledge Management: Concepts and Applications is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and...
Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations and to maintain customer satisfaction and loyalty. It...
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cena:
997,10 zł |
The Human Resources for Health Crisis in Zambia: An Outcome of Health Worker Entry, Exit, and Performance Within the National Health Labor Market
ISBN: 9780821387610 / Angielski / Miękka / 96 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. 'The Human Resources for Health Crisis in Zambia' is part of the World Bank Working Paper series. These papers are published to communicate the results of the Bank's ongoing research and to stimulate public discussion. Despite reporting some health gains since the 1990s, health outcomes remain poor in Zambia and it will be very challenging to achieve the health-related Millennium Development Goals by 2015. The Government of Zambia recognizes that the improvement of child and maternal health and the reduction in mortality from HIV/AIDs and malaria require better access to an appropriate number...
'The Human Resources for Health Crisis in Zambia' is part of the World Bank Working Paper series. These papers are published to communicate the result...
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cena:
126,25 zł |
The to Z of Being Understood: Make Your Voice Heard and Your Conversations Count
ISBN: 9780983169864 / Angielski / Miękka / 210 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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cena:
85,47 zł |
The Connectors P
ISBN: 9781118156285 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Learn the relationship-building secrets that lead to lifelong clients, repeat customers, and endless referrals
In today's commoditized marketplace, no matter what product or service you sell, there's probably someone somewhere able to offer it cheaper, faster, and maybe even better. So how do you differentiate yourself from your competitors? The Connectors shows that the only thing that truly sets you apart is the quality of your relationships with your clients and customers. Everyone knows that relationships are important in business. Yet most people would admit that... Learn the relationship-building secrets that lead to lifelong clients, repeat customers, and endless referrals
In today's commoditized marke... |
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80,43 zł |
Building a Storybrand: Clarify Your Message So Customers Will Listen
ISBN: 9780718033323 / Angielski / Twarda / 240 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. New York Times bestselling author Donald Miller uses the seven universal elements of powerful stories to teach readers how to dramatically improve how they connect with customers and grow their businesses. Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides readers with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products,... New York Times bestselling author Donald Miller uses the seven universal elements of powerful stories to teach readers how to dram... |
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cena:
115,63 zł |
Trust Your Heart: Building Relationships That Build Your Business
ISBN: 9780982587836 / Angielski / Miękka / 252 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. True Accounts of Entrepreneurs Who Have Tapped into the Power of Leveraging Relationships to Build Their Businesses Filled with valuable relationship-building tips for the newbie and seasoned entrepreneur alike, Trust Your Heart: Building Relationships that Build Your Business will inspire you to tap into the synergistic power of relationships to catapult your business to the next level. In this transformational book, twenty-five entrepreneurs pull back the curtain to reveal their powerful and life-changing lessons on how to: Create prosperity through partnership. Uncover gems in your...
True Accounts of Entrepreneurs Who Have Tapped into the Power of Leveraging Relationships to Build Their Businesses Filled with valuable relationship...
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cena:
68,33 zł |
Microsoft Dynamics Crm 2011 Reporting
ISBN: 9781849682305 / Angielski / Miękka / 308 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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cena:
263,84 zł |
Understanding Relationship Selling: How to build customer's rapport, respect & trust
ISBN: 9781921547195 / Angielski / Miękka / 94 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Understanding Relationship Selling: How to Build Customer's Rapport, Respect and Trust Understanding Relationship Selling combines self-study with realistic workplace activities to develop skills in understanding the value of building relationships with your customers to facilitate repeat business and achieve referrals. It compares traditional selling techniques with more modern sales processes based on the development of trust, rapport and empathy. This Learning Short-take will guide you in evaluating your own approach to selling, and help you develop new and innovative strategies to foster...
Understanding Relationship Selling: How to Build Customer's Rapport, Respect and Trust Understanding Relationship Selling combines self-study with rea...
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cena:
107,97 zł |
The Trust Factor: Negotiating in SMARTnership
ISBN: 9781137332257 / Angielski / Twarda / 262 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Offers deal-makers techniques to access mutually beneficial solutions that cannot make their way to the bargaining table without a cooperative strategy that enables the parties to together with mutual benefit and success.
Offers deal-makers techniques to access mutually beneficial solutions that cannot make their way to the bargaining table without a cooperative strateg...
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cena:
194,97 zł |
Kundenwert: Grundlagen - Innovative Konzepte - Praktische Umsetzungen
ISBN: 9783834943453 / Niemiecki / Miękka / 830 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Der Kundenwert als wichtige Determinante des Unternehmenserfolgs ruckt mehr und mehr ins Zentrum der Aufmerksamkeit. Hier werden erstmals aus unterschiedlichen Perspektiven von renommierten und kompetenten Autoren Bausteine des Kundenwerts analysiert, Berechnungsmethoden diskutiert und um Erfahrungsberichte aus der Praxis erganzt.
Die 3. Auflage wurde um die Themenfelder der Kundenwertermittlung auf mehrstufigen Markten, Was ist der Kunde des Kunden wert - ein Problem des Segment-Controlling sowie Customer Equity erweitert. " Der Kundenwert als wichtige Determinante des Unternehmenserfolgs ruckt mehr und mehr ins Zentrum der Aufmerksamkeit. Hier werden erstmals aus untersch...
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cena:
328,01 zł |
Humanizing Big Data: Marketing at the Meeting of Data, Social Science and Consumer Insight
ISBN: 9780749472115 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Between tweets, likes, comments, blogs, videos and images, today's customer is estimated to generate 2.5 quintillion bytes of data per day. How can marketers utilize the ever-increasing amount of data to better understand and interact with their customers? This book offers advice on how to interpret and incorporate data into an organization's overall marketing strategy. It is designed to help marketers improve customer relationships, enhance the targeting of their marketing efforts, align marketing activities with ultimate goals and objectives, and gain insight into the effectiveness...Between tweets, likes, comments, blogs, videos and images, today's customer is estimated to generate 2.5 quintillion bytes of data per day. How can... |
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cena:
123,35 zł |
Vraagsturing En Competenties: Ontwikkelen Van Succesvol Gedrag in de Zorg
ISBN: 9789031346059 / Niemiecki / Miękka / 125 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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cena:
221,69 zł |
Microsoft Dynamics Crm API Development for Online and On-Premise Environments: Covering On-Premise and Online Solutions
ISBN: 9781430263463 / Angielski / Miękka / 88 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Microsoft Dynamics CRM has a robust API that includes web services and an extensive SDK. As you develop CRM Plugins and custom integrations, you will find that there are many complexities and challenges associated with successfully interacting with this API.
In order to ensure that you have all of the tools necessary to achieve success with CRM development, Microsoft Dynamics CRM 2011 API Development presents the essential aspects of API development including plugin development and registration. In addition to Plugins, you will work through building out several... Microsoft Dynamics CRM has a robust API that includes web services and an extensive SDK. As you develop CRM Plugins and custom integrations, you will ...
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cena:
214,47 zł |
Customer Loyalty and Success
ISBN: 9780333639108 / Angielski / Twarda / 292 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Focuses upon customer care in relation to human resource management issues and strategic planning. The text addresses the objective of customer loyalty and retention in relation to business success and how this can integrate a company's strategy.
Focuses upon customer care in relation to human resource management issues and strategic planning. The text addresses the objective of customer loyalt...
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cena:
389,98 zł |
42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty
ISBN: 9781607730705 / Angielski / Miękka / 142 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. With few exceptions, the service business is viewed as a "necessary evil." Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue.
If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business,... With few exceptions, the service business is viewed as a "necessary evil." Servicing products, after they are sold and in customers' hands, is frequen...
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cena:
95,72 zł |
The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
ISBN: 9780071603652 / Angielski / Twarda / 352 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading consumer research and marketing consultant, and bestselling business author Robert Shook offer practical advice on how to build a robust company culture based on the concept of unsurpassed customer-service designed to increase your market share. A combination of extensive market research unprecedented in scope, as well as close studies of fourteen companies that excel in the area of customer... Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Cu... |
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cena:
188,50 zł |
Clients, Clients, and More Clients: Create an Endless Stream of New Business with the Power of Psychology
ISBN: 9780071770750 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. TURN EVERY BUSINESS CONNECTION INTO A PAYING CLIENT With a Foreword by Michael Port, bestselling author of Book Yourself Solid Clients, Clients, and More Clients arms you with powerful tools from the field of psychology for building every business connection into the kind of relationship that leads to referrals, joint ventures, and sustainable business growth. "In this book--chock full of ideas at the intersection of marketing and psychology--Larina Kase shows you how to master the art of building relationships that drive new... TURN EVERY BUSINESS CONNECTION INTO A PAYING CLIENT With a Foreword by Michael Port, bestselling author of Book Yourself Solid<... |
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cena:
107,10 zł |
Beyond Referrals: How to Use the Perpetual Revenue System to Convert Referrals Into High-Value Clients
ISBN: 9780071791663 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. More Introductions More Appointments More Clients
You face four hurdles to gaining new clients: finding enough of the right prospects, getting their attention, making the sale, and multiplying your clients through referrals. While referrals are important, they're not the endgame. Beyond Referrals helps you turn referrals into introductions, appointments, and sales--showing you how to turn referrals into introductions to the prospects who are eager to hear from you. Then, you'll learn proven ways to convert a high percentage of prospects into high-value clients. ...More Introductions More Appointments More Clients
You face four hurdles to gaining new clients: finding enough of the right prospects, getting t... |
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cena:
102,82 zł |