Focuses upon customer care in relation to human resource management issues and strategic planning. The text addresses the objective of customer loyalty and retention in relation to business success and how this can integrate a company's strategy.

The Cooperstown Coupes are on the go Cooper and Pinkie Coupe search far and wide for the coupe who said, "Ooop " Was it one of the racing Counting Coupes? Was it Sparky the Fire Coupe or Sheriff Coupe? Was it Copter the Whirly Coupe or Jax the Fix It Coupe? If they are able to find the Coupe who said Ooop will they be able to help solve the problem? A beginning reader featuring simple rhymes, easy pace and repeat words to help build fluency. Level: Preschool - Grade 1. 40 pages.

Welcome to Cooperstown, home of the Counting Coupes Beginning with the cute yellow racing Coupe, Zero, children are introduced to each next door neighbor Coupe, numbers 1 through 9. Each Counting Coupe counts its favorite number and then introduces the reader to their neighbor Coupe, one number higher. Colorful Counting Coupes help teach number progression in earliest stages of learning. Ages 2 years and up. 44 Pages. Book size: 9" x 6" x 0.50."

ALL SKUNKS STINK? is the story of a skunk, who is rescued by a cookie baker. The old baker names the skunk, Monk. Monk learns to bake cookies. He eventually becomes a great cookie baking Chef But no one will taste his cookies, because he's a skunk. All skunks stink, right? But Monk hatches a plan to bake the best cookies and deliver them to every forest critter. He is going to show them that NOT ALL SKUNKS STINK, no matter what they think Will Monk's plan work? Can he change their minds about skunks? Early reader favorite 40 pages.

MOUSETRAP: A LESSON LEARNED. The story of a young mouse, who after sniffing the air picks up the scent of fresh cheese. He is ready to do anything, risk everything, to get to the cheese. Luckily Mom and Pop intervene and stop him. They sit together and teach young mouse about mouse traps, when suddenly a large foot appears and is about to step on the mouse trap outside their mouse house front door. Will young mouse learn a lesson from this experience? His Mom and Pop sure hope so

An early reader level 3-4 illustrated chapter book about 4th grade Martians on a snow day. Snow storm arrives overnight. That means tomorrow will be a snow day. School will be closed The Martian 4th graders use their Martian antennas to text, "Hooray for snow day " But Mercury Mars isn't ready for a snow day Mercury wants to compete in the sled race but his old sled is "yuk." He must quickly desigs and builds a new one. He wants a rocket sled. Can he find parts for it? Can he build it in time? And so starts the snow day adventures of fourth grade friends Mercury Mars, Aurora Corona and...

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company's strategy with regard to Marketing, Human Resource Management, Quality and Management of Change. This is an innovative book in a topical area that draws upon case study material.

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.