One Mo' Time is the story of one crew's 35 Strategic Bombing Missions in a B-17 Flying Fortress during World War II. The Details of the missions I describe are from a diary I kept. Some details I have omitted. I am not a prude in any way, but men living on the brink of death act differently than in their normal lifestyle. Therefore, this is rather a story - the fears, the laughter, the tears - of men who fought a war.

Focuses upon customer care in relation to human resource management issues and strategic planning. The text addresses the objective of customer loyalty and retention in relation to business success and how this can integrate a company's strategy.

Ethical Banking analyses pressures on bank managers and others in financial services. It guides them in ethical decision taking and behaviour. The book makes major contributions to new thinking on customer-banker relationships, including five 'Canons of Ethical Banking'. Giving a concise but comprehensive review of international banking and its impact on the High Street, the book provides a series of exercises with which readers can judge their own ethical standards, and test themselves with over twenty 'ethical dilemmas'.

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company's strategy with regard to Marketing, Human Resource Management, Quality and Management of Change. This is an innovative book in a topical area that draws upon case study material.