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It Only Hurts When I Listen
ISBN: 9781935986287 / Angielski / Miękka / 108 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Poor listening is a pandemic social virus that seeks to erode and destroy relationships at work, at home, between friends, and within the family. Brunstetter identifies the surprising causes of this subtle but pervasive virus and offers a radical cure.
Poor listening is a pandemic social virus that seeks to erode and destroy relationships at work, at home, between friends, and within the family. Brun...
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73,03 |
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Anticipate
ISBN: 9781118356913 / Angielski / Twarda / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be... Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for... |
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96,15 |
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How to Say It: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a ND Service
ISBN: 9780735205253 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A guide to effectively communicating with customers to create lasting and repeat business relationships.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
A guide to effectively communicating with customers to create lasting and repeat business relationships.
This book provides practical, results-ori... |
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92,48 |
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My Granny My Leader - Blessed and Highly Favored
ISBN: 9781608624003 / Angielski / Miękka / 68 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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42,95 |
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Rapportselling Tales: Successful Selling Strategies for Engaging Customers
ISBN: 9780957173804 / Angielski / Miękka / 212 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Selling has changed, buyers dont want to be pushed anymore, they know all the old tricks, the world has moved on. This book will help you to use Rapportselling in the modern world of selling that will help you succeed in a retail environment whilst enjoying an amusing and engaging tale of Doug. Doug is a mortgage salesperson in an estate agency in North London. Hes new to selling but needs to learn quickly as he has some big goals to achieve. Join Doug as he makes mistakes, learns new ways to selling, makes new friends, seeks love and succeeds as a successful salesperson in a demanding retail...
Selling has changed, buyers dont want to be pushed anymore, they know all the old tricks, the world has moved on. This book will help you to use Rappo...
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73,93 |
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Customer-Centric Marketing Strategies: Tools for Building Organizational Performance
ISBN: 9781466625242 / Angielski / Twarda / 676 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. As customer orientation continues to gain importance in the marketing field, there has been a growing concern for organizations to implement effective customer centric policies. Customer-Centric Marketing Strategies: Tools for Building Organizational Performance provides a more conceptual understanding on customer-centric marketing strategies as well as revealing the success factors of these concepts. This book will discuss how to improve the organization's financial and marketing performance.
As customer orientation continues to gain importance in the marketing field, there has been a growing concern for organizations to implement effective...
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948,15 |
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Service-Dominant Logic: Premises, Perspectives, Possibilities
ISBN: 9780521124324 / Angielski / Miękka / 248 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward "service-dominant (S-D) logic," describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The...
In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward "service...
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197,18 |
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Both Sides Win! 3 Secrets for Success in Customer Negotiation
ISBN: 9780982877135 / Angielski / Miękka / 104 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Negotiating with a customer-or prospective customer-is one of the most challenging forms of negotiating. Why? Because you have to negotiate great relationship and great return at the same time In Both Sides Win you will find three practices that will help you build relationship and achieve your goals when negotiating with a customer or prospect. The practices will help you gain influence, handle upsets, benefit from sources of power that many people tend to give away and, importantly, avoid getting sucked into price discussions too soon. The book is short and concise-something you can throw...
Negotiating with a customer-or prospective customer-is one of the most challenging forms of negotiating. Why? Because you have to negotiate great rela...
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49,91 |
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The Experience: How to Wow Your Customers and Create a Passionate Workplace
ISBN: 9780123954930 / Angielski / Miękka / 128 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop."' -- Jerry Vass, author of "Soft Selling in the Hard World " "'Lior Arussy spins a cautionary tale for the transition companies m"
"The Experience" is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work. "'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop."' -- Jerry Vass, author of "Soft Selling ...
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137,09 |
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People Love You: The Real Secret to Delivering Legendary Customer Experiences
ISBN: 9781118433249 / Angielski / Twarda / 192 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the... What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a mas... |
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95,61 |
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Customer Relationship Management Using Business Intelligence
ISBN: 9781443840798 / Angielski / Twarda / 380 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This is an important text for all students and practitioners of Business Intelligence (BI) and Customer Relationship Management (CRM). It provides a comprehensive resource for understanding and implementing Enterprise Resource Planning (ERP) and BI solutions within the organisational context. It provides an in-depth coverage of all key areas relating to the implementation of ERP and BI systems. It provides unique practical guidance on implementing ERP and BI strategies as formulated by the author and a range of academic practitioners and industry experts. Importantly, it demonstrates how...
This is an important text for all students and practitioners of Business Intelligence (BI) and Customer Relationship Management (CRM). It provides a c...
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257,72 |
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
ISBN: 9780814431832 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will...
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned...
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73,17 |
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Virtanza: The Art and Science of Successful Selling for the Business-to-Business Sales Professional
ISBN: 9781477271995 / Angielski / Twarda / 108 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. VIR-TAN-ZA (vur-TAHN-z ) n. neologism, a newly coined term] 1. A condition, state, or attitude of truth, financial success, and customer loyalty among business-to-business sales professionals. 2. Courage in the face of adverse business cycles or uncommon challenges. 3. Commitment to the highest degree of preparedness in business dealings resulting in outstanding professional and personal achievement. 4. A process for creating exceptional solutions to sales challenges, exceeding a customer's expectations. From Latin vir, "strength, heroic courage," veritas, "truth," and bonus, "a great good,...
VIR-TAN-ZA (vur-TAHN-z ) n. neologism, a newly coined term] 1. A condition, state, or attitude of truth, financial success, and customer loyalty amon...
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110,01 |
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Virtanza: The Art and Science of Successful Selling for the Business-to-Business Sales Professional
ISBN: 9781477272008 / Angielski / Miękka / 108 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. VIR-TAN-ZA (vur-TAHN-z ) n. neologism, a newly coined term] 1. A condition, state, or attitude of truth, financial success, and customer loyalty among business-to-business sales professionals. 2. Courage in the face of adverse business cycles or uncommon challenges. 3. Commitment to the highest degree of preparedness in business dealings resulting in outstanding professional and personal achievement. 4. A process for creating exceptional solutions to sales challenges, exceeding a customer's expectations. From Latin vir, "strength, heroic courage," veritas, "truth," and bonus, "a great good,...
VIR-TAN-ZA (vur-TAHN-z ) n. neologism, a newly coined term] 1. A condition, state, or attitude of truth, financial success, and customer loyalty amon...
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cena:
68,55 |
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Creating Customer Evangelists
ISBN: 9780988195400 / Angielski / Miękka / 242 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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57,61 |
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Serving for a Living
ISBN: 9781480271852 / Angielski / Miękka / 200 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A server's guide for making more money. This is a collection of mixed stories derived from my Blog. Some are funny and some are disappointing. If you wait tables for a living, I'm sure you will enjoy this book.
A server's guide for making more money. This is a collection of mixed stories derived from my Blog. Some are funny and some are disappointing. If you ...
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44,31 |
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Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!
ISBN: 9780988239500 / Angielski / Miękka / 192 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The book is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEO's, business owners and employees that consistently demonstrate good customer service. We share illustrations depicting real customer service situations, both good and bad, that bring levity to a serious subject. We also show the financial value of implementing our principles by providing the impact to four business drivers and sharing the harsh reality of data on the sad...
The book is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Five principles...
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76,67 |
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Users, Not Customers: Who Really Determines the Success of Your Business
ISBN: 9781591846314 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. If you still think the customer is king, you re falling behind. Today s most powerful growth engine is users people who interact with a company through digital media and technology even if they have never spent a dime. Become indispensable to users and the profits will follow.
As CEO of the digital marketing agency HUGE, Aaron Shapiro goes inside blue-chip companies to advise them on how to thrive in this new business reality. He led an extensive study of the Fortune 1000 and found that the most successful companies focus on users first. Look at Facebook and Google. They built their... If you still think the customer is king, you re falling behind. Today s most powerful growth engine is users people who interact with a company throug...
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cena:
92,48 |
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42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management
ISBN: 9781607731092 / Angielski / Miękka / 138 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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86,10 |
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Designing Service Processes to Unlock Value
ISBN: 9781606493045 / Angielski / Miękka / 154 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process not only through self-service but also by providing information to the service provider to create a more personalized service experience. This book explores how...
The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design conf...
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cena:
77,03 |
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