Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be...
Design and implement the ideal customer focus
Anticipate provides business readers with a practical how-to approach for...
Historically, project managers are not known as a creative breed. PMs are the people you call when something needs to get done, or when current chaos needs to be mud-wrestled into a cogent result. They map the reality of what has been asked for, create and offer a plan that delivers it on scope, on time and on budget. Who needs creative? Right? Wrong. This book is for the detail-oriented project manager who does not believe that creativity has any place in a well-run project. It's also for the project manager who just wants to take their career to the next level. This book will be a...
Historically, project managers are not known as a creative breed. PMs are the people you call when something needs to get done, or when current chaos ...
