Kategoria BISAC: Business & Economics >> Business Communication - General

"When I want a group to work effectively, I turn immediately to my colleague of thirty-five years, David Perkins. This book is a distillation of his knowledge and wisdom."
-Howard Gardner
author of Frames of...

The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered.

For leaders, emotional intelligence is almost 90 percent of what...

In "Optimize Now (or else )," David Fisher identifies the source of many of these problems and attacks them at their core. He explores the critical importance of processes and information that represent both the root of our problems and our greatest opportunity for dramatic improvement. He introduces new leadership in the Chief Process and...

"Sit Stay And read this book It's a gem of common sense advice that everyone in the workforce should read. It's an advocate for the employer, and every...

Cross-functional teams can deliver results that teams in 'business as usual" mode cannot. Even so, many disappoint because they fail to manage the unique complexities of cross-functional teams. Through the Top Ten Unity Factors you create an action plan to capitalize on what is working and improve what is not. It's simple and practical. As a result your team performance and results will soar.

This book will give you all the ground-work to become a successful business representative for your company as well and for yourself. You will learn how to dine with etiquette, handle table conversation and dress the part for success, as well as meetings, telephone protocol and much more. If you want to improve your image and benefit your company, all you have to do is follow these simple easy steps and you will have the edge over your competition and power...

Retail professionals know that successful selling means building a clientele. However, traditional sales training still puts too much attention on the seller and on developing strategies for the short-term sale.

"Taking the "I" Out of Clientele" turns the conventional wisdom of selling on its head by moving the focus from the seller to the customer, where it truly belongs. After all, no one likes to be "sold." Customers want to be "helped."

With simple, easy-to-apply strategies, retail expert Cheryl Beall shows how to turn potential customers into lifetime clients. You'll discover a...

"The Wrong Bottom Line" provides uncomplicated activities that can be done by anyone, and that will make dramatic improvement in the attitude, success and production of the people in any organization.

This book covers skills and...

"Spoil 'em Rotten," and close that back door! Keep every customer you ever earn by treating them so well, they'll fight to stay with you. Turn your delighted customers into your most powerful sales force, as they brag about how well you treat them to their friends, colleagues, even strangers on the street.

When Candice is assigned to write a...