While return-on-investment measurement programmes have gained wide acceptance and popularity, two key components to successful programme evaluation are often neglected: learning and performance evaluation. This text provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results. It features checklists to evaluate the situation and tools for immediate application in a number of organizational settings - sales, leadership, and technical. It is intended to be useful to anyone involved in training, HRD, human resource measurement...

Return on Investment (ROI) remains one of the most challenging issues facing human resource development and performance improvement professionals today. This work demonstrates how effective ROI can be when applied to project management. It provides a brief introduction to the project management process, and an overview of the ROI measurement process. In almost every industry, employees are required to manage multiple projects, which have competing priorities, critical deadlines, and unexpected interruptions - making everyone a project manager in some fashion. Additionally, most employees feel...

'The Diversity Scorecard' is designed to provide step-by-step instructions, worksheets and examples to help diversity executives and managers analyze and track the impact of their diversity initiatives to mobilize the organization for strategic culture change. Diversity is not a program; it is a systemic process of organizational change that requires measurement for organizational improvement and success.Measuring the progress and results of diversity initiatives is a key strategic requirement to demonstrate its contribution to organizational performance. Diversity executives, professionals...

Employee turnover has become a very serious and perplexing problem for all organizations. Managing retention and keeping the turnover rate below target and industry norms is one of the most challenging issues facing business. All indications point toward the issue compounding in the future and, even as economic times change, turnover will continue to be an important issue for most job groups. Yet despite these facts employee turnover continues to be the most unappreciated and undervalued issue facing business leaders.

Bottom-Line Organization Development provides tools to capture and measure the financial return on investment (ROI) of organization development projects to the business. Given the increasing competition for budget and resources within organizations and the requirements of demonstrating tangible results, the need for such OD measurement tools is very high. into the change management process itself can actually increase the value of the change initiative because it opens up new ways of capturing and increasing the value of change initiatives. In other words, there is an ROI to ROI. Merrill...

The first section of this title outlines the context of business coaching, distinguishes how coaching differs from other development interventions and provides a comprehensive view of how coaching adds value for individuals and organizations. The second section sets out a comprehensive process for creating effective measurement programs. Interwoven throughout this section is a case study to illuminate how to apply the various measurement tools and techniques that are presented. The third section demonstrates how to design, deliver, measure and evaluate coaching that adds real value. is...

The second edition of this book, guides you through a proven, results-based approach to calculating the return on investment (ROI) in training and performance improvement programmes. Jack Phillips has composed user-friendly ROI calculations, plus: ten post-programme data collection methods; ten strategies for determining the amount of improvement that is directly linked to training programmes; and ten techniques for converting both hard and soft data to monetary values. It should be a useful primary reference for learning how to utilize ROI to show the contribution of training, education,...

This title aims to help organisations implement ROI successfully, by providing techniques, tools, strategies and reproducible items. It examines every key barrier to implementation and suggest strategies for overcoming, minimising, or removing the barriers.

Addresses key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. This work helps call center managers evaluate their status, implement cost-effective changes, and measure results of their changes.

Helps HR practitioners implement & evaluate leadership development programs. This work shows how to communicate and overcome barriers to implementation. It combines theory and practical case studies to illustrate developing a scorecard approach.