Return on Investment in Training and Performance Improvement Programs

ISBN-13: 9780750676014 / Angielski / Twarda / 2003 / 396 str.

PH.D. PhD PhD PhD Jack J. Phillips

Opis

The second edition of this book, guides you through a proven, results-based approach to calculating the return on investment (ROI) in training and performance improvement programmes. Jack Phillips has composed user-friendly ROI calculations, plus: ten post-programme data collection methods; ten strategies for determining the amount of improvement that is directly linked to training programmes; and ten techniques for converting both hard and soft data to monetary values. It should be a useful primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. The book also details implementation issues, provides worksheets and pinpoints non-monetary programme benefits. A case study takes the reader through the ROI process step-by-step.

Recenzje

"Wow! Jack Phillips has delivered another must-read masterpiece for everyone who is involved in corporate learning. This is essential reading for all who are focused on assessing the value-added contribution of learning in the workplace. It includes brilliantly focused chapters on thoughtful concepts, and how-to approaches for measuring training in the workplace. If you only read one book, this is the one." - Frank J. Anderson, Jr., President, Defense Acquisition University

"...extremely useful in that it provides a proven approach to measuring and evaluating training & development initiatives. I have found Jack Phillips' ROI methodology invaluable. It provides a framework for conducting impact studies that has enabled my training & development department to quantify the value add of our development initiatives. The book is an easy-to-use reference and comes off of my bookshelf often!" - Lynn Schmidt, Director, Leadership Institute, Nextel Communications

Praise for the previous edition:
"The only work today which provides a step-by-step process for conducting meaningful and shatter-proof return on investment analyses." - Toni Hodges, Manager, Measurements, Bell Atlantic Network Services, Inc.

"'Return on Investment in Training and Performance Improvement Programs' is an answer to what executives are asking for- sound measurement of return on training investments. Jack Phillips summarizes everything a practitioner needs to know and do." - William C. Byham, President and CEO, Development Dimensions International, Author of 'Zapp! The Lightning of Empowerment' and 'HeroZ!'

"In this important new book, Jack Phillips provides a comprehensive and cutting-edge treatment for ROI in training. The book is a 'must' for the library of any Training and Development or Human Performance Improvement practitioner." - William J. Rothwell, Ph.D, Professor, Human Resource Development, Penn State University

Spis treści

Measuring the return on investment: a search for best practices; ROI model; Collecting post-program data; Isolating the effects of training; Converting data to monetary benefits; Tabulating program costs; Calculating the return; Identifying intangible measures; ROI at multiple levels; ROI Globally; Implementation issues; Appendix 1: how results-based are your HRD programs? a quick test for the HRD staff; Appendix 2: how results-based are your training and development programs? a survey for managers.

O autorze

Jack J. Phillips