Bottom-Line Organization Development provides tools to capture and measure the financial return on investment (ROI) of organization development projects to the business. Given the increasing competition for budget and resources within organizations and the requirements of demonstrating tangible results, the need for such OD measurement tools is very high. into the change management process itself can actually increase the value of the change initiative because it opens up new ways of capturing and increasing the value of change initiatives. In other words, there is an ROI to ROI. Merrill...

The first section of this title outlines the context of business coaching, distinguishes how coaching differs from other development interventions and provides a comprehensive view of how coaching adds value for individuals and organizations. The second section sets out a comprehensive process for creating effective measurement programs. Interwoven throughout this section is a case study to illuminate how to apply the various measurement tools and techniques that are presented. The third section demonstrates how to design, deliver, measure and evaluate coaching that adds real value. is...