While return-on-investment measurement programmes have gained wide acceptance and popularity, two key components to successful programme evaluation are often neglected: learning and performance evaluation. This text provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results. It features checklists to evaluate the situation and tools for immediate application in a number of organizational settings - sales, leadership, and technical. It is intended to be useful to anyone involved in training, HRD, human resource measurement...