The Project Management Scorecard: Measuring the Success of Project Management Solutions

ISBN-13: 9780750674492 / Angielski / Twarda / 2002 / 376 str.

PH.D. PhD PhD PhD Jack J. Phillips; Timothy Bothell; G. Lynne Snead

Opis

Return on Investment (ROI) remains one of the most challenging issues facing human resource development and performance improvement professionals today. This work demonstrates how effective ROI can be when applied to project management. It provides a brief introduction to the project management process, and an overview of the ROI measurement process. In almost every industry, employees are required to manage multiple projects, which have competing priorities, critical deadlines, and unexpected interruptions - making everyone a project manager in some fashion. Additionally, most employees feel that they are constantly juggling a number of key projects simultaneously. This work explains the methodology and application of return on investment to project management programmes, and provides tools to begin the process right away.

Recenzje

"Project Management continues to be a critical function in organizations. Almost any new product, service, system, or technology must be introduced and implemented through a formal project management process. Until now, there has been no book that focuses on how to measure the success of project management solutions. With this new publication, Jack, Tim and Lynne provide the answers to critical questions about project management measurement. Using six types of data, including the actual ROI, this book simplifies the measurement process and provides credible data needed for the senior management team. It should be a valuable reference for every project manager." - Dr. Stephen R. Covey, author, 'The 7 Habits of Highly Effective People'

"'The Project Management Scorecard' is a valuable tool to support project success. With these tools we can improve management of the triple constraints and stakeholder needs during the project, and the project's long term business impact." - Nancy Foltz, Administrator, Learning and Development Division, Michigan Department of Transportation

"'The Project Management Scorecard' is a book that is long overdue. The authors have provided an easy method of setting up and measuring the success of projects. The methodology provided by the authors is presented in a sequence of events that can and should be applied by everyone that is considering managing a project. They have taken a process that can be very confusing and onerous and have presented it in a simplified manner." - Sam Morales, Chief Information Officer, Vice President of IT, Alaska Communications Systems

Spis treści

Setting the Stage; Project Management Issues and Challenges; The Project Management Process; Project Management Solutions; The Project Management Scorecard; How to Measure Reaction and Satisfaction; How to Measure Skill and Knowledge Changes During the Project; How to Measure Implementation, Application, and Progress; How to Capture Business Impact Data; How to Calculate and Interpret ROI; Identifying Intangible Measures of a Project Management Solution; Monitoring the True Costs of the Project Solution; How to Isolate the Effects of the Project Management Solutions; How to Convert Business Measures to Monetary Values; Forecasting ROI: How to Build a Business Case for the Project Management Solution; How to Provide Feedback and Communicate Results to the Client; Overcoming Resistance and Barriers to the Project Management Scorecard.

O autorze

Jack J. Phillips, Timothy W. Bothell, G. Lynne Snead