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A Fresh Approach 2 Excellent Customer Service: You're the Doctor. . . So Fix the Problem!
ISBN: 9780979075902 / Angielski / Miękka / 156 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
50,05 |
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Call Centres and Human Resource Management: A Cross-National Perspective
ISBN: 9781403913043 / Angielski / Twarda / 295 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. ...
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cena:
402,53 |
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Revolutionize Your Customer Experience
ISBN: 9781403936035 / Angielski / Twarda / 220 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience toge...
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cena:
241,50 |
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Just Looking Thanks!: The Straight-Forward Guide to Creating Brilliant Customer Service
ISBN: 9781412094139 / Angielski / Miękka / 100 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The way a person feels does effect how they behave which in turn effects the results they acheive. "You Are The Difference" works because not only does it help people to think differently about the customer it also help them to think differently about themselves and the service they give.
When the skills and techniques within this book are used on the shop floor everyone wins. The business wins because the level of service and customer conversion is increased resulting in happier customers and greater sales. The store manager wins because they are able to lead, motivate and coach the... The way a person feels does effect how they behave which in turn effects the results they acheive. "You Are The Difference" works because not only doe...
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cena:
49,91 |
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Service Leadership: The Quest for Competitive Advantage
ISBN: 9781412913751 / Angielski / Miękka / 336 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies-not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to...
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies-not just for survival but for a true sear...
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cena:
773,84 |
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So You've Networked - Now What?: A Guide for Gaining and Retaining Clients
ISBN: 9781414001159 / Angielski / Miękka / 144 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
71,07 |
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Story Selling in the Connected Economy: Build Trust and Retain Customers for Life
ISBN: 9781418451080 / Angielski / Miękka / 148 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
71,07 |
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Story Selling in the Connected Economy: Build Trust and Retain Customers for Life
ISBN: 9781418470715 / Angielski / Twarda / 148 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
114,41 |
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When Retail Customers Count
ISBN: 9781420824759 / Angielski / Miękka / 308 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
137,34 |
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When Retail Customers Count
ISBN: 9781420824766 / Angielski / Twarda / 292 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
183,19 |
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The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Av
ISBN: 9781420856309 / Angielski / Miękka / 156 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
66,90 |
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The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Av
ISBN: 9781420856316 / Angielski / Twarda / 156 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
107,68 |
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Why Our Customers Quit?
ISBN: 9781420894417 / Angielski / Miękka / 92 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Where Did They Go? A Business's understanding to why they lose business. Also known as" Why Our Customers Quit?" If you are a business owner, and want to know how to keep that great customers coming back, or your trying to get more people to come in and remain loyal customers you need to read: Why Our Customers Quit? It may be the little things that you don't see, or maybe you're not looking, but every day another one gets away. We need to keep them all. If lose them to the competition we lose and they win!
Where Did They Go? A Business's understanding to why they lose business. Also known as" Why Our Customers Quit?" If you are a business owner, and want...
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cena:
64,16 |
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Tracks: A Blueprint for Customer Development
ISBN: 9781425942304 / Angielski / Twarda / 152 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable customers fasters, you have to plan every activity for converting targets to prospects, prospects to customers, customers to subscribers, AND turning subscribers to evangelists. Otherwise, your marketing process is incomplete and not optimized. By helping you to set customer milestones, define the recurring interactions for achieving those milestones, TRACKS helps you to define a predictable and consistent customer experience and develop more...
The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable custome...
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cena:
105,42 |
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Tracks: A Blueprint for Customer Development
ISBN: 9781425942311 / Angielski / Miękka / 152 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable customers fasters, you have to plan every activity for converting targets to prospects, prospects to customers, customers to subscribers, AND turning subscribers to evangelists. Otherwise, your marketing process is incomplete and not optimized. By helping you to set customer milestones, define the recurring interactions for achieving those milestones, TRACKS helps you to define a predictable and consistent customer experience and develop more...
The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable custome...
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cena:
63,97 |
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Customer Service: Aiming for Excellence
ISBN: 9781553695424 / Angielski / Miękka / 80 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Customer Service is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well.
Customer Service is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned profession...
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cena:
68,40 |
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Call Center Operation: Design, Operation, and Maintenance
ISBN: 9781555582777 / Angielski / Miękka / 303 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies.
A special feature of the book is its focus on call... Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operat...
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cena:
227,75 |
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Call Center Performance Enhancment Using Simulation and Modeling
ISBN: 9781557531827 / Angielski / Miękka / 108 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service). - Book News, Inc.
A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The auth...
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cena:
210,60 |
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Crafting Customer Value : The Art and Science
ISBN: 9781557533708 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In today's competitive marketplace, customer value-a combination of product and service benefits at a fair price that creates value in the minds of customers-is the key variable for business success. Using several comprehensive and highly integrated frameworks, Peter Duchessi provides strategies for defining customer value and for developing the critical business, personnel, quality, and information systems that are responsible for delivering customer value. Whereas other books focus on just one of these critical areas, Crafting Customer Value provides a comprehensive account of what a...
In today's competitive marketplace, customer value-a combination of product and service benefits at a fair price that creates value in the minds of cu...
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cena:
83,21 |
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Customer Responsive Management: The Flexible Advantage
ISBN: 9781557865052 / Angielski / Miękka / 286 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management...
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cena:
133,99 |
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