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Kategoria BISAC: Business & Economics >> Business Communication - General
ilość książek w kategorii: 4301
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Water Cooler Talk: Hydration for a Wow Customer Experience
ISBN: 9781491857427 / Angielski / Miękka / 140 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Water Cooler "Talk," Hydration for a WOW Customer Experience provides easy to use concepts and tools to create WOW and memorable customer experiences, internal and external, and turn water cooler conversations into a source of never ending testimonials As it relates to the customer experience, people are far more inclined to communicate a bad experience, even the most loyal of customers as found in the COLLOQUY survey; "even among consumers who are most loyal to, engaged with and willing to recommend brands they like...31% said they are far more likely to share information about a bad...
Water Cooler "Talk," Hydration for a WOW Customer Experience provides easy to use concepts and tools to create WOW and memorable customer experiences,...
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cena:
68,55 |
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The Power of Questions: How to Use Intelligent Questions to Achieve Success with Friends, Family, Acquaintances, and Yourself
ISBN: 9781495938849 / Angielski / Miękka / 108 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Are you asking the right questions each day? Knowing how to ask the right questions at the right times can mean the difference between a promotion and a pink-slip. It can mean the difference between a deeply connected friendship and one that falters on the brink of dissipation. How can you learn to ask questions that provoke thought and engage others? How can you deepen your relationships through communication? All of this can be done though "Intelligent Questions." Intelligent questions are questions that intensify our connection with others. They are questions that are simple, direct, open,...
Are you asking the right questions each day? Knowing how to ask the right questions at the right times can mean the difference between a promotion and...
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cena:
32,33 |
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Time For You!: Effective Time Management That Works!
ISBN: 9781496180537 / Angielski / Miękka / 104 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Do you ever feel like you need some breathing room? Could you imagine having more time, getting more done, and actually enjoying your day? Every successful person has mastered effective time management - And now is your turn Written by a successful small business consultant and coach this book could literally change your business and your life. Experience some breathing room and enjoy your life Also in this book is your FREE subscription to Wayne Sutton's exclusive newsletter and business coaching tips Pick up a copy of the book today and get ready to become excited
Do you ever feel like you need some breathing room? Could you imagine having more time, getting more done, and actually enjoying your day? Every succe...
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cena:
24,23 |
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Dealing with Difficult Situations at Work
ISBN: 9781497387751 / Angielski / Miękka / 262 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face? Do you feel you're not in control during these situations? Do other people try to manipulate you? Difficult situations arise for everyone at work, but armed with the tools you need to handle them constructively, you'll be able to regain control and manage your side of any transaction. Dealing with Difficult Situations is essential reading for anyone who wants to handle difficult behaviour and take back control during life's difficult situations.
Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face? Do you feel y...
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cena:
60,65 |
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Lukaszewski on Crisis Communication: What Your CEO Needs to Know about Reputation Risk and Crisis Management
ISBN: 9781931332668 / Angielski / Twarda / 422 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Designed for CEOs, boards, and senior executives in HR, risk management, and emergency response management. Jim Lukaszewski was listed in Corporate Legal Times as one of 28 Experts to Call When All Hell Breaks Loose and in PR Week as one of 22 crunch-time counselors who should be on the speed dial in a crisis. THE book on crisis communication, aggregating Jim s four decades of crisis communication wisdom in a format easy to commit to memory - ready to use when, and hopefully before, you face a crisis. Jim's common-sense, field-tested approach helps guide executives in how to behave, what to...
Designed for CEOs, boards, and senior executives in HR, risk management, and emergency response management. Jim Lukaszewski was listed in Corporate Le...
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cena:
258,91 |
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What More Can I Say?: Why Communication Fails and What to Do about It
ISBN: 9780735205338 / Angielski / Miękka / 176 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. An essential guidebook for honing business communication skills...
An essential guidebook for honing business communication skills...
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cena:
92,48 |
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You Said What?: Effective Communication Skills
ISBN: 9781496180100 / Angielski / Miękka / 54 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Communication Secrets and YOU This book was pulled from Wayne Sutton's personal coaching files - based on his Communication Secrets course and coaching program. You will learn how to TALK to your customer from their own communication style, and lead, motivate, and persuade other effectively - How To Relate To Different Communication Styles - How To Build Instant Rapport - The Power of Small Talk Communication is your key to success, and this book will open your eyes to so many facets of communication you may have never seen before. Easy to read, understand, and apply to your own life....
Communication Secrets and YOU This book was pulled from Wayne Sutton's personal coaching files - based on his Communication Secrets course and coachi...
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cena:
24,08 |
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Make Millions, Billions and Trillions in Sales Items: Make Money Today and Everyday with Common Sense
ISBN: 9781497455832 / Angielski / Miękka / 26 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. How to think attract and multiply money Forever.
How to think attract and multiply money Forever.
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cena:
801,87 |
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Harness the Email Writing Process: : How to Become a More Effective and Efficient Email Writer
ISBN: 9781927710135 / Angielski / Miękka / 104 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Welcome to Harness the Email Writing Process, a book written specifically for people who want to improve their email-writing skills and abilities. This book is based on a business-writing course that I teach online for University of Toronto continuing education students and for corporate clients and private student. This book, Harness the Email Writing Process, is for you if you are looking to do any of the following: - become a more effective email writer - become a more efficient email writer - make your points in a clear, concise, focused manner - get your readers to take clearly defined...
Welcome to Harness the Email Writing Process, a book written specifically for people who want to improve their email-writing skills and abilities. Thi...
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cena:
64,53 |
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Building Integrated Markets Within the East African Community: Eac Opportunities in Public-Private Partnership Approaches to the Region's Infrastructu
ISBN: 9781464802270 / Angielski / Miękka / 121 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This Book has been prepared by the World Bank, based on an extensive consultation-based diagnostic exercise initiated at the request from the East African Community (EAC) Secretariat. The EAC - in its ongoing efforts to deepen the economic linkages within its fast-growing region and strengthen the competitiveness of its Partner States - launched a review of the conduciveness of the existing legal, regulatory, institutional and financial framework in place within the region to foster increased public-private partnership investments in regional infrastructure. The World Bank team, in close...
This Book has been prepared by the World Bank, based on an extensive consultation-based diagnostic exercise initiated at the request from the East Afr...
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cena:
122,40 |
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Effective Group Problem Solving: How to Broaden Participation, Improve Decision Making, and Increase Commitment to Action
ISBN: 9781489701428 / Angielski / Miękka / 228 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book provides a set of proven and easy-to-use procedures for conducting problem-solving meetings more efficiently and productively, with less frustration, effort, and conflict. The effectiveness of conventional meetings is seriously limited by such factors asthe added time required for the use of in-meeting rather than pre-meeting introduction of ideas;meeting time being allocated on the basis of the order in which individuals get the floor, rather than on the relevance and importance of the ideas being presented;an individual's fear of being punished for publicly opposing the ideas of a...
This book provides a set of proven and easy-to-use procedures for conducting problem-solving meetings more efficiently and productively, with less fru...
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cena:
77,91 |
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Sandcastles in the Tide: The Value of Employee Communications in the Context of Change
ISBN: 9781497415720 / Angielski / Miękka / 218 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Newly updated, with three new essays... The ultimate success of any organization in the face of constant change lies in its ability to cultivate, encourage and elicit from its people their best talents, their passion, and an eagerness to apply themselves toward helping achieve their and the organization's common mission. Employee engagement and effective communications, in its many forms, are integral to achieving those ends. This collection of short essays - most of them written over the past couple years and appearing in the author's blog, "Inside the Organization" - have been adapted,...
Newly updated, with three new essays... The ultimate success of any organization in the face of constant change lies in its ability to cultivate, enco...
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cena:
60,49 |
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China's Rise: Development-Oriented Finance and Sustainable Development
ISBN: 9789814596664 / Angielski / Twarda / 488 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book will promote further discussions and researches on China's modern economic and financial systems and in turn the sustainable development of the Chinese economy and the world economy at large.
This book will promote further discussions and researches on China's modern economic and financial systems and in turn the sustainable development of ...
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cena:
759,15 |
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Identities in and Across Cultures
ISBN: 9783034314589 / Angielski / Miękka / 315 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This volume is a collection of empirical studies investigating the ways and means through which culturally-shaped identities are manifested in and through discourse in documents and texts from multiple spheres of social action. It also looks at possible ways in which understanding and acceptance of diverse cultural identities can be moulded and developed through appropriate education.
Language being one of the most evident and powerful markers of cultural identity, discourse and text are sites where cultures are both constructed and displayed and where identities are negotiated. The... This volume is a collection of empirical studies investigating the ways and means through which culturally-shaped identities are manifested in and thr...
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cena:
400,07 |
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The Respect Virus: How to Create a Contagious Culture of Respect
ISBN: 9780983007883 / Angielski / Miękka / 80 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. You can create a culture of respect at work and at home through the practical strategies and techniques taught in this book. From learning to take others' perspectives to creating a personal engagement plan to moving from gridlock to dialogue, you can be a carrier of respect. "Treating people with respect and valuing them is a universal language. Culture trumps strategy."-Howard Schultz, Starbucks' CEO Written in an easy-to-read conversational style, this short book will inspire you to spread respect far and wide.
You can create a culture of respect at work and at home through the practical strategies and techniques taught in this book. From learning to take oth...
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cena:
40,43 |
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Technology as a 2nd Language: 101 Edition
ISBN: 9781497559554 / Angielski / Miękka / 86 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "Technology as a 2nd Language" (R) For seasoned business executives struggling to adapt to today's newer, technology-based methods of communicating, our books and coaching services offer practical, experience based guidance to help these professionals connect with clients, prospects and colleagues using the platforms and devices that their audiences prefer.
"Technology as a 2nd Language" (R) For seasoned business executives struggling to adapt to today's newer, technology-based methods of communicating, o...
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cena:
36,30 |
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BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
ISBN: 9781936268726 / Angielski / Miękka / 176 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while... We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our respo... |
cena:
55,31 |
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Everyone Is in Sales: From the Ball Field to the Boardroom
ISBN: 9780615567280 / Angielski / Miękka / 160 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Everyone Is in Sales. Yes, that means you. Until now, the concept of sales has been looked at as a job description of a salesperson in an organization. Sales is often viewed in a negative light. No more. This book successfully reframes the concept of sales to communications. Every encounter in life involves communications. This means we are all in sales. So, whether you are an accountant, a doctor, an engineer or a stay at home mom, you are in sales because you are a communicator. Everyone Is in Sales (foreword by Mark W. Schaefer -author of The Tao of Twitter and Return on Influence)...
Everyone Is in Sales. Yes, that means you. Until now, the concept of sales has been looked at as a job description of a salesperson in an organization...
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cena:
52,00 |
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Direct Mail in a Digital World
ISBN: 9780615993812 / Angielski / Miękka / 68 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Who says that Direct Mail is dead In the digital age, everyone thinks email is the best marketing tool. Pat Pendergast details for you specific methods and processes he is using for Direct Mail success. Don't waste your hard earned money on a poorly conceived Direct Mail campaign. ROI (return on investment) is how you need to think and plan for a successful Direct Mail campaign. A 2% response rate is old news. You want to think lifetime value of a customer. Testing will also help you find the best mailing list and demographic for your product. Testing different prices will determine your...
Who says that Direct Mail is dead In the digital age, everyone thinks email is the best marketing tool. Pat Pendergast details for you specific metho...
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cena:
100,95 |
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Who Killed Customer Care?
ISBN: 9781482897852 / Angielski / Miękka / 110 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Entrepreneur and Customer Service Guru Redman Folgate is mysteriously found dead in his mountain retreat. Has been journalist Rock Hardstuff is coincidentally on the scene and decides to solve the murder to redeem his career. Rock must weave his way through a myriad of bizarre characters before he can solve the Who Dunnit with a How Dunnit and so much more. Who Killed Customer Care? uses a comedy murder mystery allegory to explain the secrets of Customer and Client Communication.
Entrepreneur and Customer Service Guru Redman Folgate is mysteriously found dead in his mountain retreat. Has been journalist Rock Hardstuff is coinci...
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cena:
70,94 |
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