wyszukanych pozycji: 4
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
ISBN: 9780814471715 / Angielski / Miękka / 2003 / 208 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way
All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
By quantifying and examining each... Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way
All businesses have customers, but how many of... |
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cena:
81,55 zł |
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
ISBN: 9781626341296 / Angielski / Twarda / 2015 / 200 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. In "The Customer Service Revolution," DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer--which ultimately permeates into people's personal lives at home and in their communities. Can the way you run your business...
In "The Customer Service Revolution," DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are d...
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cena:
107,15 zł |
What's the Secret?: To Providing a World-Class Customer Experience
ISBN: 9780470196120 / Angielski / Twarda / 2008 / 336 str. Termin realizacji zamówienia: ok. 18-20 dni roboczych. What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how ...
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cena:
123,11 zł |
The Best Customer Service Quotes Ever Said
ISBN: 9781632990877 / Angielski / Miękka / 2016 / 150 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. Become a Customer Service Revolutionary John R. DiJulius III has raised the bar for what it means to deliver world-class customer service. Now, with this indispensable book, you can too DiJulius has combined the most inspiring quotes on how to best connect with customers and employees with a user-friendly journal to create the ultimate customer-service handbook. The Best Customer Service Quotes Ever Said uses the powerful and motivational words from world-renowned experts to inspire greatness and revolutionize how you interact with customers. This book is... Become a Customer Service Revolutionary John R. DiJulius III has raised the bar for what it means to deliver world-class c... |
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cena:
72,80 zł |