Kategoria BISAC: Business & Economics >> Conflict Resolution & Mediation

In Personal Coaching for Results, Lou Tice walks you through the process to coach yourself to effectiveness and success, step by step. Using what he wrote here builds your personal effectiveness and then guides you on your way to becoming the credible, influential mentor you have it in you to be.

Brown delves into the rich archival materials of eighth- and ninth-century Bavaria, exploring how Bavarians handled conflicts both before and after the absorption of their duchy into the empire of Charlemagne. The ability to follow specific cases in remarkable detail allows Brown to depict...

Some people seem to be able to talk anybody into anything Do they simply possess a natural talent that the rest of us can never hope to imitate?

This refreshing books says "No " and provides readers with a unique, proven, step-by-step analytical thinking process that anyone can use to analyze, organize, and present information in a persuasive way.

"The Anatomy of Persuasion" literally dissects each step in the persuasion process. Readers will turn their great ideas into tangible realities as they learn how to:

* apply the two major principles of communication

* perceive...

Conflict, misunderstandings, and contrary points of view are all a part of the workplace -- and employees who can't effectively deal with these differences may be stunting their career growth. Now, in a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. The book explains proven methods for resolving differences and suggests specific techniques that aid in:

* giving and receiving criticism

* handling disputes at different levels of an organization

* resolving...

"Some people just can't take criticism. And some people just can't give it--not in a positive, motivating, mutually beneficial manner, anyway. That's too bad, because criticism is essential to many aspects of business, such as performance appraisals, quality control, and team functioning, to name a few.

This empowering book helps readers take the sting out of criticism--and transform it from a destructive, demoralizing disaster into an energizing, educating experience that builds relationships and increases individual and organizational success.

Using real-life scenarios and the...

Si ha leido el exito de libreria de John Maxwell Como ganarse a la gente y esta listo para tomar pasos concretos que le ayuden a desarrollar lo que ha aprendido, 25 maneras de ganarse a la gente es el libro que andaba buscando Este material de acompanamiento es ideal como un curso rapido sobre las relaciones interpersonales.
Una pequena muestra sobre las veinticinco areas de accion para crear relaciones positivas y saludables:

• Elogie a las personas en publico
• Construya un recuerdo y vaya a el con frecuencia
• Anime a los otros a sonar...

"Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business continuity planning and true crisis management. Do your company and employees have the necessary ""IQ"" not only to withstand a crisis but also to come through it with strength and confidence?

Ian Mitroff, recognized around the world as an authority in crisis management, has created a plan that goes well beyond ""disaster preparedness"" to help your company get accustomed to working in the...

"Toxic Workplace describes how to identify and best work with toxic personalities. It also provides a systemic approach for creating a culture that's positive and respectful while improving the bottom line. Kusy and Holloway share how their national research translates into real-world practices in organizations. I endorse their practical, concrete approaches that will make a significant difference in organizations today and in the future."
--Gregg Steinhafel, president and CEO, Target Corporation

"Toxic Workplace ...

Angesichts der Globalisierung suchen Unternehmen nach Moglichkeiten, veranderten Marktanforderungen gerecht zu werden. Eine Massnahme besteht in der Auslagerung von IT-Services in Niedriglohnlander, dem "IT-Offshoring." Erste Erfahrungen deutscher Firmen waren allerdings nicht durchweg positiv. Strukturelle Rahmenbedingungen des deutschen IT-Service-Marktes, kulturelle und sprachliche Unterschiede erfordern spezifische Herangehensweisen.

If you need the best practices and ideas for making deals that

work--but don't have time to find them--this book is for you.

Here are 10 inspiring and useful perspectives, all in one place.

This collection of HBR articles will help you:

- Seal or sweeten a bargain by uncovering the other side's motives

- Conquer faulty assumptions to make the right deals

- Forge deals only when they support your strategy

- Set the stage for a healthy relationship long after the ink has dried

- Make promises you can...

Capacitacion 101, es lo -mejor de lo mejor- de Maxwell sobre el tema. Los temas que incluye son:

• Por que necesito capacitar a otros?
• Cuales son las caracteristicas de alguien que tiene el potencial para llegar a ser un lider?
• Como puedo invertir en el equipo a largo plazo?

Services from information technology to research to finance are now as subject to international trade as goods have been for decades. What are the labor market consequences of the recent surge in services offshoring? While offshoring has traditionally been found to affect only less-skilled workers in industrialized countries, this study finds that services offshoring also has negative consequences for high-skilled workers. Focusing on the case of Germany, Deborah Winkler shows how services offshoring has grown, who is most affected and what policy makers can do. Winkler measures the impact...