Kategoria BISAC: Business & Economics >> Industries - Hospitality, Travel & Tourism

The editors have updated and revised this edition and added 12 new authors to their distinguished list of contributors from academia and industry. Contains the latest research methodologies, statistics and techniques relevant to tourism and hospitality. Includes additional material regarding the airline industry, supporting disciplines in the social sciences and environmental issues. Reflects the increasing emphasis on globalization focusing more extensively on the area of research which seeks to evaluate the effectiveness of tourism advertising.

A pioneer in institutional foodservice offers a practical up--to--date introduction concerned with volume feeding operations which present unique challenges and have different requirements from restaurants and other commercial businesses.

"Required reading for every waiter, waitress, or maitre d'hotel . clearly written, and easy to follow ." --Manfred F. Ketterer Hospitality Management Instructor The Culinary Institute of America Wiley Professional Restaurateur Guides Food and Beverage Service Customer service is the key to a restaurants success and the most important factor in establishing your reputation. The first in a series of service guides, Food and Beverage Service offers essential information on all aspects of food and beverage service for restaurant managers, owners, and personnel. Written by two of today's top...

A complete guide for the entire facility design process?--revised and updated

In today's fast-moving business climate, the foodservice professional will likely be involved in several facility design projects over his or her career. Design and Layout of Foodservice Facilities, Third Edition provides a comprehensive reference for every step of the process, from getting the initial concept right to the planning, analysis, design, permitting, and construction--in short, everything needed to get to opening day of the new establishment Packed with valuable drawings, photographs,...

A practical resource for managers and supervisors in hospitality businesses

In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.

Rather than taking a theoretical approach, this text provides a hands-on, practical, and...

Progress in Tourism, Recreation and Hospitality Management Volume Five Edited by C. P. Cooper and A. Lockwood University of Surrey, UK

This annual publication is a review of leading-edge research in tourism, recreation, hospitality management, hotel and catering, and related fields, with an emphasis on fields of rapid advance, international importance and major academic or professional concern. Now in its fifth volume, Progress has established itself as the leading guide to research trends in this rapidly developing field. The opportunity was taken to redesign the structure of...

The special problems and opportunities presented by island tourism are major new areas of interest for both tourism academics and professionals, prompting much discussion and debate.

Tourism has been identified as one of the few potential growth sectors in the mature economies. This volume provides a detailed study of the industry and of its contribution to economic development in Europe. This diverse region offers a wide range of examples of the potential and limitations of tourism as a vehicle for development, and of government policies for tourism. This, the third edition of the title includes a new country case study chapter on the Republic of Ireland. Together with the general review chapters and the existing ten country case studies the book provides a comprehensive...

This text aims to provide a deeper insight into the cultural role of tourism imagery. It argues that tourism, and particularly tourism imagery, should be considered within the broader extent of society. The book analyzes the tourism image as a mean-making institution and examines the systems of discourse which shape the creation and production of the image. The reader is invited to be an active participant in the process of understanding the importance and function of the tourism image in its wider social and cultural role.

Tourism, travel, and hospitality are major sources of revenue for places all over the world. This practical manual of techniques used in tourism and hospitality studies offers insights to the economics of tourism. Also included are techniques for conducting research and evaluating policy outcomes.

As hospitality establishes itself as a mainstream subject area in universities, there is a need to create a research culture within this field. Establishing a research framework for hospitality, this book surveys the research agenda of the subject to present current perspectives.

Organizational behaviour is the academic study of organizational processes using social science methodologies and approaches. It is used to help organizations understand human behaviour, so that they can operate more effectively. A fundamental element of hospitality management training is understanding how the two vital elements of the hospitality industry (people and the environment in which they operate) interact.

Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a 'must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does.

Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to...

As interest in environmental sustainability grows, this successful text has been fully revised and updated in order to show how tourism is currently reshaping human and physical environments around the world.

As interest in environmental sustainability grows, this successful text has been fully revised and updated in order to show how tourism is currently reshaping human and physical environments around the world.

The West is popularly perceived as America's last outpost of unfettered opportunity, but twentieth-century corporate tourism has transformed it into America's "land of opportunism." From Sun Valley to Santa Fe, towns throughout the West have been turned over to outsiders--and not just to those who visit and move on, but to those who stay and control.

Although tourism has been a blessing for many, bringing economic and cultural prosperity to communities without obvious means of support or allowing towns on the brink of extinction to renew themselves; the costs on more intangible levels may...