Organizational Behaviour in Hotels and Restaurants: An International Perspective

ISBN-13: 9780471986508 / Angielski / Miękka / 1999 / 296 str.

Yvonne Guerrier;Guerrier

Opis

Organizational behaviour is the academic study of organizational processes using social science methodologies and approaches. It is used to help organizations understand human behaviour, so that they can operate more effectively. A fundamental element of hospitality management training is understanding how the two vital elements of the hospitality industry (people and the environment in which they operate) interact.

Recenzje

"she certainly delivers..written in a readily accessible and,..interesting style...this book should certainly contribute to the education of hospitality students for a significant period into the future" (Int'l Journal of Tourism Research, May 2001)

Spis treści

Ways of Seeing Organizations.

Ways of Seeing Hospitality Organizations.

The Many Faces of Culture.

Motivation, Job Performance and Job Satisfaction.

Groups and Leading Groups.

Designing Jobs and Organizational Structures.

Managers and Their Roles.

Serving Customers.

The Wider Environment.

Into the Future.

Bibliography.

Index.

O autorze

Yvonne Guerrier, Professor of Hotel Management, South Bank University, London, UK

Blurb

The hospitality sector is one of the largest growing industries in the world. This is reflected in the growing number of academic courses available on the subject. The key element of hospitality management is interaction between the people who work in the industry and the environment in which they work.

Yvonne Guerrier has compiled a state–of–the–art textbook which considers the core elements of organizational behaviour in the hospitality industry with an international perspective. By its very nature, hospitality management is becoming an international topic and as such needs to be studied in this context. The book draws on the available case studies and experiences from around the world in order to develop an understanding of working and living with people from different cultures.

Organizational Behaviour in Hotels and Restaurants will enable you to find the answers to such questions as:
"Why is it a pleasure to work in some organizations and torture to work in others?
"Why is it sometimes difficult to motivate people to work hard?"
"How can one person persuade people to work together as a team?"
What is the best way of designing an organization structure?"
"How can I persuade my boss to listen to my ideas?"

Students studying hospitality management, hotel management or hotel and catering management at degree level will find this book an invaluable guide to the subject. Students studying for degrees in tourism management, leisure management and retail management will also find much in this book which is of relevance and interest to them.