Kategoria BISAC: Business & Economics >> Training

Driving impact while managing resources are what most organizations strive to balance in their leadership-development efforts. Evaluation provides a practical framework for gathering and making sense of information to better manage resources while assessing the success of leadership-development efforts. This second edition of Evaluating the Impact of Leadership Development is a practical guide for human-resource professionals, consultants, managers, employees, and volunteers who have leadership-development or evaluation responsibilities in their organizations and want to enhance their...

Geri McArdle Ph.D. has spent more than 20 years as a successful educator, consultant, and master trainer in the United States and abroad. The openers and closers she shares here for meetings are designed to break the ice among participants, promote team building, offer focus for the proceedings, and wrap up in fitting ways. Whether you’re a professional trainer, corporate manager, educator or workshop leader in a non-profit organization, these tips are excellent tools for getting your meetings off to a rousing start and bring them to a memorable conclusion.

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.

What if the customer's...

When it comes to mentoring, peer coaching is an unsung workhorse. It's effective, inexpensive, widely applicable, and relatively easy to implement. Many coaches consider it to be the next wave in professional development. Yet, it hasn't received the in-depth treatment that it deserves--until now. Peer Coaching at Work draws on research and practice to deliver a hands-on guide to this powerful relational learning technique.

The authors--all leaders in the field--present a rigorously tested three-part model for facilitating peer coaching relationships in one-on-one settings and...