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Customer Service: Student Book: Book 4 from DTR Inc.'s Work Readiness Certification Series; for the second edition of Customer Service
ISBN: 9781514147290 / Angielski / Miękka / 104 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This is the classroom book (no answers to the exercises, no chapter reviews) for Customer Service, the fourth book in Jay Goldberg's work readiness and customer service training program. The instructor should own a copy of Customer Service before their students purchase (or are provided with) a copy of this book. Customer Service can be purchased at online bookstores or at the book's web page https: //www.createspace.com/4137234. Customer Service's ISBN is 9781482012927. This book was written by a former Service Director for Citibank, and therefore, is an area of great expertise for the...
This is the classroom book (no answers to the exercises, no chapter reviews) for Customer Service, the fourth book in Jay Goldberg's work readiness an...
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cena:
55,67 |
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Becoming a Global Chief Security Executive Officer: A How to Guide for Next Generation Security Leaders
ISBN: 9780128027820 / Angielski / Miękka / 392 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Becoming a Global Chief Security Executive Officer provides tangible, proven, and practical approaches to optimizing the security leader's ability to lead both today's, and tomorrow's, multidisciplined security, risk, and privacy function. The need for well-trained and effective executives who focus on business security, risk, and privacy has exponentially increased as the critical underpinnings of today's businesses rely more and more on their ability to ensure the effective operation and availability of business processes and technology. Cyberattacks, e-crime,... Becoming a Global Chief Security Executive Officer provides tangible, proven, and practical approaches to optimizing the security leader's a... |
cena:
228,27 |
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Building an Innovative Learning Organization: A Framework to Build a Smarter Workforce, Adapt to Change, and Drive Growth
ISBN: 9781119157458 / Angielski / Twarda / 288 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Institute a culture of learning to boost organizational performance and agility
What makes organizations successful? Today, most successful companies are learning organizations. Building an Innovative Learning Organization shows you how to join their ranks and bring your organization up to the head of the class. This book is a practical, actionable guide on how to boost performance, successfully manage change, and innovate more quickly. Learning organizations are composed of engaged, motivated employees who continually seek improvement, which leads to organizational agility... Institute a culture of learning to boost organizational performance and agility
What makes organizations successful? Today, most successful ... |
cena:
102,27 |
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Workforce Development and Skill Formation in Asia
ISBN: 9781138181762 / Angielski / Miękka / 266 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Asia has undergone rapid transformation over the past several decades as many countries have embraced new technologies and the processes of globalisation. Over this period the inflow of foreign capital into the region, the level of trade amongst these countries, and trade with other parts of the world has increased substantially. The ensuing economic growth has led to some significant changes in labour markets and the demand for skilled employees and their deployment within organisations. Focusing on a number of developed and developing Asian economies, this book explores the dynamics of... Asia has undergone rapid transformation over the past several decades as many countries have embraced new technologies and the processes of globali... |
cena:
252,56 |
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Becoming an Exceptional Executive Coach: Use Your Knowledge, Experience, and Intuition to Help Leaders Excel
ISBN: 9780814437582 / Angielski / Miękka / 288 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Coaching is more than simply learning a process and set of skills. Exceptional coaches draw on their professional experience, knowledge of organizationally relevant topics, strong helping skills, coaching-specific competencies, and most important, their ability to use their own intuition in the service of the client. "Becoming an Exceptional Executive Coach" is the first book that brings all of these elements together to guide readers in developing their own personal model of coaching. The book begins with the foundation for executive coaching: definitions, competencies, and topics. Readers...
Coaching is more than simply learning a process and set of skills. Exceptional coaches draw on their professional experience, knowledge of organizatio...
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cena:
125,39 |
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Principles of Health and Safety at Work
ISBN: 9781138132672 / Angielski / Twarda / 556 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This is a reprint of ISBN 978-0-901-35743-4 Widely acknowledged as "the "one stop summary of health and safety fundamentals, "Principles "covers law, safety technology, occupational health and hygiene and safety management techniques. Originally written by the late international health and safety expert Allan St John Holt, this new edition has been comprehensively updated by Allan's colleague Jim Allen. The book is designed as a concise, accessible introduction to health and safety basics and includes revision notes and a wide range of references. It is a first class resource for... This is a reprint of ISBN 978-0-901-35743-4 Widely acknowledged as "the "one stop summary of health and safety fundamentals, "Principles "covers... |
cena:
631,52 |
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Principles and Practice of Electrical Epilation
ISBN: 9781138133860 / Angielski / Twarda / 234 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Written for the practising electrolysist and student 'The Principles and Practice of Electrical Epilation' covers all aspects of electro-epilation and takes into account recent changes and advances in training and technology during the past decade. This new edition brings these changes into focus. Topics covered in the third edition of this book include: * improved standards of training * the Blend technique of electro-epilation * the development of pre-sterilized disposable needles * training * health and safety at work.A knowledge of endocrinology, the structure and growth cycle of hair,...
Written for the practising electrolysist and student 'The Principles and Practice of Electrical Epilation' covers all aspects of electro-epilation and...
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cena:
898,70 |
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Introducing Management: A Development Guide
ISBN: 9781138169197 / Angielski / Twarda / 340 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Now fully revised and in its third edition, this comprehensive best-selling text, Introducing Management: A Development Guide, explains the principles and practice of management and is ideal for both new and existing managers to assist them in their role. The text incorporates the latest innovations in management thinking and reflects the changes within the management standards. This is an essential resource for those undertaking qualifications at S/NVQ at Level 3.
The learning development is clearly structured in each chapter to include: -Objectives, Insights, Case Studies, Examples,... Now fully revised and in its third edition, this comprehensive best-selling text, Introducing Management: A Development Guide, explains the principles...
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cena:
898,70 |
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The Winning Trainer: Winning Ways to Involve People in Learning
ISBN: 9781138138490 / Angielski / Twarda / 754 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book has more ideas on how to add involvement in learning than any one trainer could ever use. Your students and workshop participants will increase their understanding and retention when you design training activities using 'The Winning Trainer'. This updated and expanded edition is richer than ever before. It provides: * more than 100 ready-made handouts, learning instruments, and worksheets... all you do is photocopy * numerous examples, model dialogues, and sample answers * hundreds of exercises, games, puzzles, role plays, icebreakers, and other group-in-action techniques * samples...
This book has more ideas on how to add involvement in learning than any one trainer could ever use. Your students and workshop participants will incre...
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cena:
704,38 |
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Herramientas y técnicas para el trabajo en equipo y la gestión del cambio
ISBN: 9781482014969 / Hiszpański / Miękka / 96 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
185,59 |
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Everyone Needs a Mentor
ISBN: 9781843983668 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Mentoring is the most cost-efficient and sustainable method of fostering and developing talent within your organization. It can be used to stretch talented individuals, power diversity programmes and ensure that knowledge and experience is successfully handed down. As such, the benefits of a mentoring programme are numerous: the mentee receives a helping hand to identify and achieve goals, and the mentor gets the satisfaction of helping others to develop. Organizations offering mentorship gain from improved employee performance and talent retention. Everyone Needs a Mentor... Mentoring is the most cost-efficient and sustainable method of fostering and developing talent within your organization. It can be used to stretch ... |
cena:
255,62 |
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Failure Is Not an Option: Step-by-Step Guide to Make Money Online!
ISBN: 9781514451991 / Angielski / Miękka / 50 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
63,82 |
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Workplace Research: Conducting small-scale research in organizations
ISBN: 9781473913219 / Angielski / Miękka / 280 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Undertaking small-scale applied workplace-based research presents a unique set of challenges including how to conduct good research in time pressured situations and how to thrive in unfamiliar work environments. This book will help you to meet these challenges by setting out a step-by-step guide to planning, conducting and delivering top quality small-scale work-based research projects. In addition this book will help you to adapt quickly to your new surroundings. It will provide a strong strategic skill set that will enable you to navigate the workplace and ensure that your research...
Undertaking small-scale applied workplace-based research presents a unique set of challenges including how to conduct good research in time pressured ...
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cena:
194,26 |
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MentorShift at Work: A Step-by-Step Guide to Creating a Dynamic Mentoring Culture Within Your Team, Department, or Organization
ISBN: 9780991345229 / Angielski / Miękka / 162 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. MentorShift at Work takes mentoring to the much-needed next level. This hands-on tool is the supplement to Lori Bachman's book, MentorShift, and uses her widely successful four-step process to engage mentors and mentees in a systematic, thoughtful and fun way to carry out their mentoring relationships. Too often mentoring in the business world consists of an all-too-familiar model, "Yakking, Tracking, Get Sent Packing." The definition? "Yakking" -- the mentor and mentee meet occasionally and yak (sometimes awkwardly)..."Tracking" -- organizations track... MentorShift at Work takes mentoring to the much-needed next level. This hands-on tool is the supplement to Lori Bachman's book, Mentor... |
cena:
121,63 |
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Get Results that Count: Guide for Business Results Measurement
ISBN: 9781460281215 / Angielski / Twarda / 72 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Are you tired of reading through reams of statistics and listening to presentation after presentation just to find the essential nuggets about business performance that will put and keep your company ahead? Do you want colleagues and employees to buy in with cooperation and supportive engagement? Do you want to align your business actions with goals and ensure resources are allocated for optimal return? In this practical 'put it in play today' guide, management consultant Connie Siu cuts straight to the core elements of business performance measurement that will produce actionable results....
Are you tired of reading through reams of statistics and listening to presentation after presentation just to find the essential nuggets about busines...
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cena:
100,00 |
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Customer Service - A Way of Life: Instruction Manual
ISBN: 9781460006351 / Angielski / Miękka / 96 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
191,57 |
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The Values Toolkit: Application Manual for The Owner's Manual for Values at Work
ISBN: 9780578175386 / Angielski / Miękka / 264 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book is an update of the values clarification literature of the 1970s in the works of Simon, Howe, Kirschenbaum, Harmin, and Hawley. Originally intended for use in the classroom, this work both updates the content to the current scene and applies it to the world of work. It includes eight scripts that cover team building, employee motivation, succession planning, corporate values statements, relationship building, and personal self-exploration. The 42 activities inlcude updates of old favorites such as the Pie of Life (now the Pie of Work), Alligator River (now Border Crossing), and... This book is an update of the values clarification literature of the 1970s in the works of Simon, Howe, Kirschenbaum, Harmin, and Hawley. Originall... |
cena:
151,85 |
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Mobile Phones and Tablets Repairs: A Complete Guide for Beginners and Professionals
ISBN: 9789789534111 / Angielski / Miękka / 366 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Mobile Phones and Tablets Repairs is a 364 page complete manual that answers all the basic and professional level questions for entrants into mobile computing devices technical support segment. The book takes the reader one step at a time, combining a strong theoretical knowledge base about mobile devices - how they function, description of their internal components, their internal electronics with tutorial on basic foundation electronics for repairs and merged it with descriptive easily practicable tutorials on both hardware and software related repair procedures for mobile phones and...
Mobile Phones and Tablets Repairs is a 364 page complete manual that answers all the basic and professional level questions for entrants into mobile c...
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cena:
91,75 |
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Ergonomics in Action: A Practical Guide for the Workplace
ISBN: 9781138147058 / Angielski / Twarda / 252 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This is a reprint of 978-0-901357-47-2 Ergonomics in action: a practical guide for the workplace is a no-nonsense introduction to the principles of workplace ergonomics. The book is very user-friendly and written in a clear, jargon-free style, and gives straightforward explanations and practical examples. Useful summaries at the end of each chapter highlight key points at a glance. The book focuses on ergonomics in the design process, job design and work organisation. It covers specific areas of ergonomic importance; including hand tools, computer use... This is a reprint of 978-0-901357-47-2 Ergonomics in action: a practical guide for the workplace is a no-nonsense in... |
cena:
631,52 |
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Implementing Mentoring Schemes: A Practical Guide to Successful Programs
ISBN: 9781138146150 / Angielski / Twarda / 352 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Over the past few years the application of mentoring in business has risen steeply and more organizations than ever are seeking to utilize its power. 'Implementing Mentoring Schemes' constitutes the most comprehensive and up-to-date coverage of the design, implementation, evaluation and revitalization of mentoring schemes. Although it can be used as a practical "how-to" guide on implementing mentoring schemes, it is ultimately a book that promotes best practice, combining academic research and case studies with many years of practical experience to produce expert advice. It enables readers to...
Over the past few years the application of mentoring in business has risen steeply and more organizations than ever are seeking to utilize its power. ...
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cena:
704,38 |