» książki » Business & Economics - Customer Relations
topmenu
 |
Sage ACT! 2011 Dashboard and Report Cookbook
ISBN: 9781849681926 / Angielski / Miękka / 216 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Sage ACT! is the top selling CRM software application, and it helps businesses to centralize contact information, organize their calendars and notes, and ultimately maximize contact relationships to optimize business efficiency and profitability. In ACT! 2011, a variety of new dashboards and reports are available for producing graphical representations of client information and for measuring the success of your sales force. This cookbook is full of practical and immediately applicable recipes that will take you from being an ACT! report and dashboard novice to a report-writing pro in no time....
Sage ACT! is the top selling CRM software application, and it helps businesses to centralize contact information, organize their calendars and notes, ...
|
cena:
187,27 |
 |
Using Civicrm
ISBN: 9781849512268 / Angielski / Miękka / 464 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. CiviCRM is a web-based, open source CRM system, designed specifically to meet the needs of advocacy, non-profit and non-governmental organizations. Elected officials, professional/trade associations, political campaigns and parties, government agencies, and other similar organizations are among its growing number of enthusiastic users. This book shows you how to harness CiviCRM s impressive array of possibilities as you develop and execute performance-critical CRM strategies. This book will help you become familiar with the structure and main functions of CiviCRM. It will guide you in...
CiviCRM is a web-based, open source CRM system, designed specifically to meet the needs of advocacy, non-profit and non-governmental organizations. El...
|
cena:
280,93 |
 |
The Language of Trust: Selling Ideas in a World of Skeptics
ISBN: 9780735204560 / Angielski / Miękka / 288 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. What to Say, How to Say It, Why It Matters
If you're trying to sell something-whether it's a product, a service, or an idea-you are facing a new era of consumers who listen less and question more. The Language of Trust is for anyone who must sell ideas, products, services, or even themselves to a public that just doesn't want to hear it. Based on pioneering consumer research, The Language of Trust shows you how to regain the confidence of your clients and customers and communicate with them on their terms. You'll learn what words to use, what words to lose,... What to Say, How to Say It, Why It Matters
If you're trying to sell something-whether it's a product, a service, or an idea-you are faci... |
cena:
91,22 |
 |
The Social Media Strategist: Build a Successful Program from the Inside Out
ISBN: 9780071768252 / Angielski / Twarda / 304 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Build a powerful social media strategy to increase buzz--and the bottom line "Whether you're Fortune 500 or a small business owner, if you're looking for success in this field, you owe it to yourself to read this book." "After working with hundreds of organizations in their efforts to adopt social technologies, I can safely say The Social Media Strategist is the best guide available. Christopher Barger elevates the social media conversation with an experienced pragmatic insider's discussion about real... Build a powerful social media strategy to increase buzz--and the bottom line "Whether you're Fortune 500 or a small business owner, i... |
cena:
167,24 |
 |
The Compassionate Geek: Mastering Customer Service for I.T. Professionals
ISBN: 9780983660705 / Angielski / Miękka / 166 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, "The Compassionate Geek" was written by tech people for tech people. There are no frills, just best practices and ideas that actually work Filled with practical tips, best practices, and real-world techniques, "The Compassionate Geek" is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The... Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for deliveri... |
cena:
99,78 |
 |
Debt and Transfiguration: Prospects for Latin America's Economic Revival
ISBN: 9780873326469 / Angielski / Twarda / 328 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Collection of essays representing the analysis and policy proposals of a wide range of economists, and dealing with many contentious issues about the re-structuring strategies of Latin American debtor countries, their economic and political adjustments, and schemes for external financing.
Collection of essays representing the analysis and policy proposals of a wide range of economists, and dealing with many contentious issues about the ...
|
cena:
582,94 |
 |
The Trust Factor: 7 Strategies To Convert Your Online Visitors Into Lifetime Customers
ISBN: 9780615560274 / Angielski / Miękka / 108 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Fact: More people buy from companies they TRUST Scott Brandley and Garrett Pierson share their top strategies to making more money and building TRUST online in this content-packed book for online entrepreneurs. You will learn the ins and outs of running a successful business through the 7 proven trust strategies that have helped take thousands of online businesses to the next level. Discover how you can leverage this information to build valuable, long-lasting relationships with your customers that you never though possible. It's time to give you prospects and customers exactly what they're...
Fact: More people buy from companies they TRUST Scott Brandley and Garrett Pierson share their top strategies to making more money and building TRUST...
|
cena:
39,71 |
 |
Proactive Selling: Control the Process--Win the Sale
ISBN: 9780814431924 / Angielski / Miękka / 240 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Most sales professionals make the mistake of using the same sales patterns over and over. But since all customers are different, true pros know they must tailor their methods to the buyer if they want to make their numbers every year. ProActive Selling gives readers the tools they need to adapt their approach and maintain control at every stage of the sale. Thoroughly revised and updated, the second edition shows salespeople how to: - Qualify and disqualify prospects sooner to focus on the most promising accounts - Examine buyers' motivations from every angle -...
Most sales professionals make the mistake of using the same sales patterns over and over. But since all customers are different, true pros know they m...
|
cena:
87,38 |
 |
The Secret Language of Influence: Master the One Skill Every Sales Pro Needs
ISBN: 9780814417263 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Great selling is invisible. Influence occurs at a level just below the buyer's awareness. That's important because today's buyer is savvy and all too familiar with traditional selling techniques. However, a few simple words--the right words--can transform an awkward sales call into a comfortable conversation and a resistant prospect into a happy customer. Some people, for example, want to hear about the money they'll save, while others respond to the pain they'll avoid. By identifying different ways buyers are motivated, salespeople can quickly customize their conversations and lead...
Great selling is invisible. Influence occurs at a level just below the buyer's awareness. That's important because today's buyer is savvy and all too ...
|
cena:
72,18 |
 |
Building on Sugarcrm: Creating Applications the Easy Way
ISBN: 9781449309800 / Angielski / Miękka / 82 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In the crowded field of customer relationship management (CRM) systems, SugarCRM stands out not only for its modular design, but also for the ease with which you can develop, customize, and extend your CRM applications. This concise book provides a thorough overview of the development tools and APIs available in SugarCRM 6.2, showing both developers and nondevelopers alike how to use them to build a sample application step-by-step. You'll learn how to bend and twist SugarCRM s extensible MVC framework to create custom applications, including solutions for automating your business... In the crowded field of customer relationship management (CRM) systems, SugarCRM stands out not only for its modular design, but also for the ease ... |
cena:
81,76 |
 |
Essential Skills: Customer Service Vocabulary Building Workbook
ISBN: 9781462038176 / Angielski / Miękka / 188 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, you'll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost your spelling and phonics skills. The workbook's ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with...
This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer servic...
|
cena:
53,03 |
 |
54 Golden Nuggets: The Best of the Telephone Doctor: Quick Tips to Cure Your Business Communication Ills
ISBN: 9781599962559 / Angielski / Miękka / 195 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the customer you work so hard to get.
This compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telep...
|
cena:
79,62 |
 |
Practical Insights on Customer Service: An African Perspective
ISBN: 9781906704858 / Angielski / Miękka / 136 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service....
Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the ...
|
cena:
106,43 |
 |
Statistical Methods in Customer Relationship Management
ISBN: 9781119993209 / Angielski / Twarda / 286 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management.
Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead t...
|
cena:
393,49 |
 |
B2B Customer Insight: The Proven Path to Growth
ISBN: 9781617359866 / Angielski / Miękka / 118 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. For the first time in book form, "B2B Customer Insight: The Proven Path to Growth," will reveal how customer insight surveys tailored to B2B relationships generate significant strategic data; data that, when properly applied, enables company management to expand their share of existing markets as well as successfully penetrate new ones. When these surveys are regularly conducted and implemented, they lead to increased long-term profits and sustainable growth. This book will appeal to virtually anyone wanting to learn about the hidden dynamics of B2B transactions, and how to make those...
For the first time in book form, "B2B Customer Insight: The Proven Path to Growth," will reveal how customer insight surveys tailored to B2B relations...
|
cena:
122,72 |
 |
B2B Customer Insight: The Proven Path to Growth (Hc)
ISBN: 9781617359873 / Angielski / Twarda / 118 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. For the first time in book form, "B2B Customer Insight: The Proven Path to Growth," will reveal how customer insight surveys tailored to B2B relationships generate significant strategic data; data that, when properly applied, enables company management to expand their share of existing markets as well as successfully penetrate new ones. When these surveys are regularly conducted and implemented, they lead to increased long-term profits and sustainable growth. This book will appeal to virtually anyone wanting to learn about the hidden dynamics of B2B transactions, and how to make those...
For the first time in book form, "B2B Customer Insight: The Proven Path to Growth," will reveal how customer insight surveys tailored to B2B relations...
|
cena:
230,11 |
 |
Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies
ISBN: 9781466636316 / Angielski / Twarda / 428 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication highlights technology's involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organizational managers, executives, and professionals, as well as academics and students interested in this constantly changing...
Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social c...
|
cena:
935,24 |
 |
Erlebnisqualitaet Im Einzelhandel: Die Freude Am Einkauf Und Ihre Auswirkungen Auf Das Konsumentenverhalten
ISBN: 9783631590652 / Niemiecki / Miękka / 332 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Erlebnisorientierung wird fur viele Bereiche des Handels seit nunmehr 20 Jahren als -Zauberformel- bezeichnet. Allerdings stellt sich oftmals die Frage: Warum wirkt dieses Zaubermittel nicht? Um diese Frage zu beantworten wird im Rahmen dieses Buches erstmals das Konstrukt der Erlebnisqualitat beleuchtet und konkretisiert. Es werden eine Vielzahl von Einsichten zum komplexen Wahrnehmungs-, Beurteilungs- und Verhaltensprozess der Konsumenten beim Erlebniseinkauf aufgezeigt. Durch die ermittelten Merkmale der Freude am Einkaufen kann die Erlebnisqualitat aus Sicht des Konsumenten...
Erlebnisorientierung wird fur viele Bereiche des Handels seit nunmehr 20 Jahren als -Zauberformel- bezeichnet. Allerdings stellt sich oftmals die Frag...
|
cena:
493,04 |
 |
Erfolgreiches Beschwerdemanagement: Wege Zu Prozessverbesserungen Und Kundenzufriedenheit
ISBN: 9783658005573 / Niemiecki / Miękka / 146 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Eine Kundenbeschwerde als zunachst einmal unangenehmes Ereignis kann Ausgangspunkt fur beachtliche Qualitatsschube innerhalb eines Unternehmens sein. Damit sowohl die Kunden als auch die Dienstleister als Adressaten fuhlbar und schnell von den Verbesserungen profitieren konnen, mussen die Verantwortlichen sinnvolle und effektive Arbeitsablaufe im Beschwerdemanagement etablieren. In diesem Buch beschreiben anerkannte Praktiker nutzliche, leicht umsetzbare Konzepte. Die Autoren verraten ausserdem, wie man den Teil der Unzufriedenheit entdeckt, den die Kunden gar nicht erst ausdrucklich...
Eine Kundenbeschwerde als zunachst einmal unangenehmes Ereignis kann Ausgangspunkt fur beachtliche Qualitatsschube innerhalb eines Unternehmens sein. ...
|
cena:
244,52 |
 |
Customer Value Creation Behavior
ISBN: 9781138687530 / Angielski / Miękka Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
271,99 |
Czytaj nas na:
Zobacz: Księgarnia Czeska | Wydawnictwo Książkowe Klimaty | Mapa strony | Lista autorów
KrainaKsiazek.PL - Księgarnia Internetowa
KrainaKsiazek.PL - Księgarnia Internetowa
