Note: There is a newer version of this book available. Please look up ISBN 978-0983660736.

A real-world, plain-language how-to guide for delivering amazing customer service to end-users.

Now in its second edition, "The Compassionate Geek" was written by tech people for tech people. There are no frills, just best practices and ideas that actually work Filled with practical tips, best practices, and real-world techniques, "The Compassionate Geek" is a quick read with equally fast results.

Here's what you'll find: Best practices for communicating with email, including examples The...