Note: There is a newer version of this book available. Please look up ISBN 978-0983660736.
A real-world, plain-language how-to guide for delivering amazing customer service to end-users.
Now in its second edition, "The Compassionate Geek" was written by tech people for tech people. There are no frills, just best practices and ideas that actually work Filled with practical tips, best practices, and real-world techniques, "The Compassionate Geek" is a quick read with equally fast results.
Here's what you'll find: Best practices for communicating with email, including examples The...
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736.
A real-world, plain-language how-to guide for deliveri...
"Tweeting Linux: 140 Linux Configuration Commands Explained in 140 Characters or Less" is a straight-forward approach to learning Linux commands. Each command is first explained in 140 characters or less, then examples of usage are shown in screen captures, and finally more details are given when necessary to explain command usage. You'll see the most commonly-used commands, plus a few gems you might not know about.
Written by a veteran I.T. trainer and Linux administrator, here's a sampling of what you'll find: How to use rsync to synchronize files Two tools for managing Apache Web...
"Tweeting Linux: 140 Linux Configuration Commands Explained in 140 Characters or Less" is a straight-forward approach to learning Linux commands. Each...
This is the Cisco ASA Security Appliance student lab manual designed for use in an instructor-led classroom setting. It is the companion to the book Cisco ASA for Accidental Administrators. Includes 72 hands-on exercises including: password recovery, building a configuration from scratch, previewing commands, using ASDM to build a configuration, analyzing the base configuration, backing up and restoring configurations and software images, remote logging options, how to configure Telnet and SSH, setting up login banners, remote authentication using RADIUS, Kerberos, and LDAP, site-to-site...
This is the Cisco ASA Security Appliance student lab manual designed for use in an instructor-led classroom setting. It is the companion to the book C...
