Chapter 13: Troubleshooting Your Dedicated Circuits.
Part V: What s Hot (Or Just Geeky) in the Telecom World.
Chapter 14: Transferring Data, Not Just Voice Content.
Chapter 15: Riding the Internet Wave: VoIP.
Part VI: The Part of Tens.
Chapter 16: Ten Acronyms and What They Really Mean.
Chapter 17: Ten Troublesome Telecom Traits to Avoid.
Chapter 18: Ten Places to Go for Hints and Help.
Appendix: Making a Loopback Plug.
Index.
Stephen Olejniczak is Director of Operations for ATI, a long distance company. As a manager and trainer, he has worked with service providers, sales forces, and corporate customers for 13 years.
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