ISBN-13: 9780415884938 / Angielski / Twarda / 2012 / 224 str.
ISBN-13: 9780415884938 / Angielski / Twarda / 2012 / 224 str.
Examining diverse public-service sectors including network industries, public transportation, and hospitals, and using international case studies, this book covers a wide range of aspects of service provision, with particular emphasis on companies and workers.