Kategoria BISAC: Business & Economics >> Business Communication - General

The only reference available on Crystal Enterprise written by employees of Crystal Decisions, creator of Crystal Enterprise.

Special Edition Using Crystal Enterprise 8.5 provides a comprehensive reference for the enterprise information delivery solution, Crystal Enterprise. This book will help readers understand where and how Crystal Enterprise can be applied to solve business problems. Written as a guide through planning, deploying, administering, and managing an enterprise reporting system based on Crystal Enterprise. Using practical examples of how Crystal...

"Take a look around your workplace and try to find the following items:

A statement of business objectives. I think it's in that pile by the copy machine.

A schedule of divisional goals. Everyone got that e-mail last year.

Clear performance standards. They're in the employee handbook.

Team workflow documents. On the bulletin board, sticking out from under the first aid sign.

Regular communication and motivation from management to employees. We have the quarterly meeting, and we send out memos.

Stop. Is the information your employees need every day truly accessible?...

"Successful Cold Call Selling gives you powerful, proven techniques to perform at your best when introducing yourself to new prospects. Whether in person or by phone, the book shows you how to gain an audience that has top-level buying authority. You will learn how to:

Gain confidence and conquer the fear of making cold calls

Eliminate reluctance on the part of the buyer

Design a cold-calling strategy for getting new business

Avoid commonly used, ineffective words and phrases

Find prospects from a variety of often overlooked sources...

"This AMACOM classic problem solver will help first-line managers meet the growing demands of their work. It provides comprehensive answers, practical advice, proven procedures, and workable programs that can make supervising easier, more effective, and rewarding. Readers will learn how to:

* make the transition from worker to supervisor *

hire good people * work with subordinates *

improve communication skills * set up appraisal

and disciplinary procedures * manage personal

time and stress"

Electronic mail, personal organizers, voice mail, all were introduced as time-saving devices designed to promote an easier and more efficient workplace. Yet many professionals find that making effective use of these new forms of communication technology can become a time-consuming task. In this handbook written for the office of the 21st century, Barbara Etzel and Peter J. Thomas provide guidance for those struggling to manage the growing volume of mail, memos, e-mail messages, and electronic documents that arrives daily.

Personal Information Management details the skills...

Electronic mail, personal organizers, voice mail, all were introduced as time-saving devices designed to promote an easier and more efficient workplace. Yet many professionals find that making effective use of these new forms of communication technology can become a time-consuming task. In this handbook written for the office of the 21st century, Barbara Etzel and Peter J. Thomas provide guidance for those struggling to manage the growing volume of mail, memos, e-mail messages, and electronic documents that arrives daily.

Personal Information Management details the skills...

Much of the literature on corporate reputation examines the topic from a narrow perspective--for example, from a marketing or public relations point of view. However, reputation is really a topic that spans multiple fields of endeavor--economics, finance, management, marketing, and public relations, among others. Clearly an interdisciplinary approach is needed and is provided by this volume written by two university professors and a public relations specialist. Shaping the Corporate Image discusses how a corporate reputation is acquired, maintained, and nurtured. The authors conclude that...

Airline deregulation is a failure, conclude Professors Dempsey and Goetz. They assault the conventional wisdom in this provocative book, finding that the Airline Deregulation Act of 1978, championed by a profound political movement which also advocated the deregulation of the bus, trucking, rail, and pipeline industries, failed to achieve the promises of its proponents. Only now is the full impact of deregulation being felt. Airline deregulation has resulted in unprecedented industry concentration, miserable service, a deterioration in labor-management relations, a narrower margin of...

This unique book examines conceptual, empirical, and practical issues associated with corporate reputation. Emphasizing the importance of the roles of corporate social disclosure and organizational effectiveness, the authors emphasize the need for an integrative framework in explaining the nature of corporate reputation. Utilizing valuable data provided by Fortune magazine, the book provides both a historical evaluation of reputational rankings of Fortune 500 firms for the period 1987-1991 and insights as to the market reaction to disclosure of these rankings. These can be utilized by...