Through case studies of communication best practices at Dell, General Electric, Microsoft, and Monsanto, this book provides specific and powerful theories for leadership, marketing, and stockholder communication. Best practice limitations are also revealed in the cases of IBM, the Bumper Works, and Asea Brown and Boveri, where organizational learning, a firm's timeline, and corporate culture made implementation difficult. Taken collectively, these case studies suggest several ways in which benchmarking can become an important research methodology and theorist tool for understanding excellence...

The authors analyze and discuss the field of communication from a multidimensional point of view. Divided into three parts, the first traces its history from scientific, humanistic, and technological roots. The second explores communication theory in the areas of interpersonal, organizational, mass media, intercultural, telecommunication, nonverbal, and with reference to issues of gender as the authors summarize the most significant theories, research, and practices in each area. A discussion of the future direction of communication research is provided in the final section.