Kategoria BISAC: Business & Economics >> Training

Managing Socialism challenges the theoretical underpinnings of Cuban Studies--the elite/mass perspective. It offers a major reinterpretation of the revolutionary process which focuses on the rise and fall of different types of social actors at the intermediate level of Cuban society. Frank Fitzgerald identifies intermediate level types: the prerevolutionary middle class; the old cadres who in the 1960s attained administrative positions with political credentials; and the new professionals who primarily since 1970 enter these same occupations on the basis of education. Fitzgerald focuses on...

Employee absenteeism is a chronic organizational problem that costs U.S. corporations an estimated $30 billion annually. In this pioneering volume, Colette Frayne reports the results of the first study to examine empirically the use of a simple straightforward self-management training program to increase employee attendance. The author presents a complete description of the self-management training process used in the study, shows how self-management can be of significant value in reducing employee absenteeism, and offers precise information for the human resources professional who wishes...

Employment security is under pressure in public and private sectors because of fluctuating economic conditions and unstable markets. According to Loseby, the proponents of employment security have been lacking in substantive evidence justifying its existence. The majority of big business explicitly displays its disbelief in the practice through employee lay-off at first sign of economic adversity. Lay-offs are shown to create and prolong a number of socio-economic problems for society. Lack of employment affects personal ego, personal and family stress, and self-identity, as well as...

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centers. Whether for induction or for periodic training, those who train staff will find it a valuable resource. It also offers call center managers and trainers information with which to benchmark training and identifies best practice in learning and development.

The book addresses the key areas of training call center staff including: quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and...

The Theory and Practice of Training, now in its 6th edition, provides a wide-ranging outline of the major instructional and training concepts and their relationship to training in practice. The authors have expanded on information relating to the training environment, equipment, and strategies, as well as new material on cognitive task analysis (CTA).

With real-life case studies to illustrate the theory, this engaging and practical book is valuable to those who want to put their training experience into a coherent context, as well as to managers who need to understand...

This is a new age for both workers and companies. Organizations have attempted to downsize, reengineer, or restructure their way to greatness only to find that such dramatic change efforts fail to produce real long-term economic growth. In the process, these changes have wreaked havoc on the jobs, careers, and lives of employees everywhere. Yet, there are some workers and companies breaking new ground in finding successful alternatives to employee displacement and downsizing--in organizations that have discovered new and creative ways to link employee development and job creation with...