![]() |
Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
ISBN: 9780814417157 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting Time management Team development Conflict resolution Providing...
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, st...
|
cena:
94,98 |
![]() |
Learning Needs Analysis and Evaluation
ISBN: 9780852929674 / Angielski / Miękka / 280 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Learning Needs Analysis and Evaluation will help you to ensure that learning in your organisation is focused in the right areas and on the right people. It will enable you to assess whether learning interventions actually work and deliver improved performances that make a difference to your business. Easy to navigate and clear sections that are full of practical case studies and visual aids take you step-by-step through the process of designing, developing and implementing learning programmes. Taking business needs as the major driver for learning activities,... Learning Needs Analysis and Evaluation will help you to ensure that learning in your organisation is focused in the right areas and o... |
cena:
214,27 |
![]() |
Training Practice
ISBN: 9780852929803 / Angielski / Miękka / 168 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Training Practice is the definitive introduction to training, learning and development and an invaluable book for trainers seeking further information on the subject to develop their career, HR professionals, and students studying for certificates in Training Practice. Key areas covered include training in organisations, identifying learning needs and appropriate learning opportunities, designing and delivering training, assessment, review and evaluation, management and administration, and the trainer today and in the future. Each easy to navigate chapter has a clear... Training Practice is the definitive introduction to training, learning and development and an invaluable book for trainers seeking fu... |
cena:
214,27 |
![]() |
Managing Projects: A Practical
ISBN: 9781118022030 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Managing Projects offers a hands-on resource for building practical competencies for anyone who must manage one or more small- to mid-size projects. The book is filled with targeted processes, tools, techniques, and influencing skills that address the more difficult -people- side of project management. The author shows how to: influence stakeholders 360 degrees around you; encourage accountability from others who do not work for you and have plenty of projects to juggle without adding your priority; negotiate time, cost, quality, and scope with executives; and courageously tell the truth... Managing Projects offers a hands-on resource for building practical competencies for anyone who must manage one or more small- to mid-size projects... |
cena:
240,52 |
![]() |
Skills, Training and Human Resource Development: A Critical Text
ISBN: 9781403948021 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Taking a critical perspective, Skill, Training and Human Resource Development focuses on the way people are developed at work; the skills that are encouraged, the way they are controlled and the implications they have for people. It draws on a wide range of research and covers an array of organizational practices.
Taking a critical perspective, Skill, Training and Human Resource Development focuses on the way people are developed at work; the skills tha...
|
cena:
331,64 |
![]() |
Geographies of Tourism: European Research Perspectives
ISBN: 9781781902127 / Angielski / Twarda / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This volume examines and contrasts different perspectives on and approaches to the geography of tourism from across European regions and language traditions. Authors have critiqued the dominance of Anglo Saxon voices in research on tourism geographies - not just in linguistic terms - but also in relation to the framing and theorizing of space, place and tourism appearing largely based on Anglo-Saxon research contexts. This is a tendency observed across the whole spectrum of research in human geography. In an attempt to redress this imbalance, nine internationally renowned contributors from...
This volume examines and contrasts different perspectives on and approaches to the geography of tourism from across European regions and language trad...
|
cena:
505,14 |
![]() |
Effective Time Management in Easy Steps
ISBN: 9781840785593 / Angielski / Miękka / 192 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Are you struggling to stay afloat in a sea of paperwork, emails, meetings and an ever-growing to-do list? Are you working longer and longer hours in a vain attempt to catch up and, any time you do, they drop another pile of work on you?
Don t worry, you are not alone and help is at hand Work smarter by making the time you spend at work really effective. Effective Time Management in easy steps will show you how, in easy steps Understand what you spend your time on now and how much of it is wasted Identify your long-term goals and plan how to get there Identify... Are you struggling to stay afloat in a sea of paperwork, emails, meetings and an ever-growing to-do list? Are you working longer and longer hours in a...
|
cena:
55,19 |
![]() |
Creating a Learning and Development Strategy: The HR Business Partner's Guide to Developing People
ISBN: 9781843980568 / Angielski / Miękka / 232 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. IIn order to be effective, Learning and Development (L&D) programmes must be linked to an organisation's overall business strategy. Creating a Learning and Development Strategy is an engaging, practical and accessible guide which shows HR business partners and L&D professionals how to achieve this. It covers how to plan, create and implement an L&D strategy which aligns to business goals which will not only create value for individual employees but for the organization as a whole. Through the use of strategic information and tools, along with practical examples,... IIn order to be effective, Learning and Development (L&D) programmes must be linked to an organisation's overall business strategy. Creating ... |
cena:
214,27 |
![]() |
Further Techniques for Coaching and Mentoring
ISBN: 9781856174992 / Angielski / Miękka / 266 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Building on the success of companion volume Techniques for Coaching and Mentoring, this new volume from coaching gurus David Clutterbuck and David Megginson is a practical, pragmatic guide to the knowledge and techniques you need for successful coaching and mentoring.
Rather than adopting a particular school of coaching or mentoring, the authors pick the best from a range of models and frameworks that have developed since the first book published to help you enrich your practice. Further Techniques also features a new structure to make it more reader-friendly, with Part 1 putting the... Building on the success of companion volume Techniques for Coaching and Mentoring, this new volume from coaching gurus David Clutterbuck and David Meg...
|
cena:
184,17 |
![]() |
Business Planning in the Public Sector
ISBN: 9781899448579 / Angielski / Miękka / 130 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book is one of a series of books entitled "Essential Skills for the Public Sector." It sets out the process of identifying a clear vision, SMART objectives, strategies and action plans for public sector and not-for-profit organisations. Business planning is an essential process to ensure the long term future viability and sustainability of an organisation. It gives direction and a framework within which public services can be delivered and continuously developed to meet the challenges of change and constraints. Effective planning assists managers to ensure they deliver the best... This book is one of a series of books entitled "Essential Skills for the Public Sector." It sets out the process of identifying a clear vision, SMA... |
cena:
105,32 |
![]() |
Youth Employment in Sub-Saharan Africa
ISBN: 9781464801075 / Angielski / Miękka / 220 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. High fertility and declining mortality rates have led to a very young population in most Sub-Saharan African countries. The region's labor force is expected to increase by 11 million people per year over the next 10 years. Most of this increase will be new entrants seeking their first job. While the younger generation is better educated than their parents, they often lack the means to translate that education into productive employment. Today, most work is in nonwage jobs on farms and in household enterprises. Even if greater economic activity were to create the conditions for robust growth...
High fertility and declining mortality rates have led to a very young population in most Sub-Saharan African countries. The region's labor force is ex...
|
cena:
140,54 |
![]() |
Online Security for the Business Traveler
ISBN: 9780128000694 / Angielski / Miękka / 74 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Whether attending conferences, visiting clients, or going to sales meetings, travel is an unavoidable necessity for many businesspeople. Today's high-tech enabled businessperson travels with electronic devices such as smartphones, tablets, laptops, health sensors, and Google Glass. Each of these devices offers new levels of productivity and efficiency, but they also become the weak link in the security chain: if a device is lost or stolen during travel, the resulting data breach can put the business in danger of physical, financial, and reputational loss. Online Security for... Whether attending conferences, visiting clients, or going to sales meetings, travel is an unavoidable necessity for many businesspeople. Today's hi... |
cena:
56,96 |
![]() |
Stealing the Corner Office: The Winning Career Strategies They'll Never Teach You in Business School
ISBN: 9781601633200 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Whether you're a corporate newcomer or an entrenched executive, Stealing the Corner Office delivers a no-nonsense playbook that breaks the mold of conventional wisdom. Reid's unique style makes for a thought-provoking and entertaining read.
--Yves Dupuis, vice president of sales, Jabra Stealing the Corner Office is a must-read for MBA students, young corporate managers, and top-level executives. Reid delivers an immensely readable and insightful guide to career planning that demystifies the foibles, gaming, and hubris of corporate life. --Charles McMillan, professor of strategic... Whether you're a corporate newcomer or an entrenched executive, Stealing the Corner Office delivers a no-nonsense playbook that breaks the mold of con...
|
cena:
60,77 |
![]() |
Case of the Missing Cutlery: A Leadership Course for the Rising Star
ISBN: 9781629560243 / Angielski / Twarda / 73 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Kevin Allen, author of the Wall Street Journal best-selling The Hidden Agenda: A Proven Way to Win Business and Create a Following, is back, with a fabulously entertaining (and true) tale of a newly minted leader made buoyant during The Case of the Missing Cutlery: A Leadership Course for the Rising Star. As a young manager at an airline catering facility, Kevin had to find out why silverware was disappearing at a rapid clip. The route to solving this mystery of The Case of the Missing Cutlery results in Kevin learning to rise to the occasion, to become a leader who...
Kevin Allen, author of the Wall Street Journal best-selling The Hidden Agenda: A Proven Way to Win Business and Create a Following, is back, wi...
|
cena:
111,45 |
![]() |
Lessons Learned and Not Yet Learned from a Multicountry Initiative on Women's Economic Empowerment
ISBN: 9781464800689 / Angielski / Miękka / 61 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Launched in 2007, the Results-Based Initiatives (RBI) aimed to provide comprehensive, coherent, and rigorous evidence on effective interventions that foster the economic empowerment of women. The RBIs comprised five small pilots with a built-in impact evaluation designed to identify the best method to promote better outcomes for women as entrepreneurs, wage earners, or farmers--under different country contexts. The program was an innovative experiment in an important policy area. Although there is a clear rationale for policy interventions to help remove constraints to women's economic...
Launched in 2007, the Results-Based Initiatives (RBI) aimed to provide comprehensive, coherent, and rigorous evidence on effective interventions that ...
|
cena:
87,21 |
![]() |
How to Become a Rock Star Chef in the Digital Age: A Step-By-Step Marketing System for Chefs and Restaurateurs to Burn Their Competition and Build The
ISBN: 9781630471019 / Angielski / Miękka / 186 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Digital Marketing and Celebrity Chef Branding expert Mark Garcia shares hard-won advice and real life examples on how chefs, restaurateurs and food-service professionals can connect and engage with customers, so that they can dominate their competitive marketplace. In his passionate, streetwise style, Chef Mark Garcia's mission is to strengthen the positioning and messaging of chefs, restaurateurs and food-service professionals by training them on best practices and techniques that lead to profitable digital marketing campaigns and promotions. With the massive proliferation and...
Digital Marketing and Celebrity Chef Branding expert Mark Garcia shares hard-won advice and real life examples on how chefs, restaurateurs and food-se...
|
cena:
64,43 |
![]() |
Innovative Leadership Workbook for Global Leaders
ISBN: 9780989682732 / Angielski / Miękka / 164 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The Innovative Leadership Workbook for Global Leaders provides a practical approach for successful and developing leaders to build the global innovative leadership skills required to lead and build thriving global organizations. It is designed for busy leaders who want a comprehensive process accompanied by worksheets, tools and reflection questions along with samples completed by a person testing as a Level 5? leader using the term pioneered by Jim Collins in his bestselling book Good to Great. The book is organized into eight chapters. The first two chapters talk about innovative global...
The Innovative Leadership Workbook for Global Leaders provides a practical approach for successful and developing leaders to build the global innovati...
|
cena:
192,29 |
![]() |
Are You Making Money for Your Hive?: Lessons in Getting Results Through Learning
ISBN: 9781491732632 / Angielski / Miękka / 58 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Millions of employees attend some type of training or learning event during their tenure. Unfortunately, only 10 to 30 percent of what they learn will actually be applied in their work, presenting a situation referred to as a learning transfer problem. In Are You Making Money for Your Hive? authors Karie Holton and Elwood Holton illustrate how businesses can make learning really work to get real results. Focusing on learning transfer, this fable is told through the eyes of Buzz and Buster, two honey bees from different hives. Buzz uses learning to produce honey; as a result, he and his hive...
Millions of employees attend some type of training or learning event during their tenure. Unfortunately, only 10 to 30 percent of what they learn will...
|
cena:
37,82 |
![]() |
Critical Management Research
ISBN: 9781446257432 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This is an invaluable collection of reflections and experiences from world-class researchers undertaking Critical Management Studies (CMS). The editors and contributors reflect on ethics and reflexivity in critical management research, and explore the identity of the critical researcher both as an individual and working within collaborative projects. Using contemporary accounts from those engaged in real world fieldwork they outline what critical management is, and explore its relationship to management research. The book discusses the implications of critical management... This is an invaluable collection of reflections and experiences from world-class researchers undertaking Critical Management Studies (CMS). ... |
cena:
266,64 |
![]() |
Beyond Inclusion: Worklife Interconnectedness, Energy, and Resilience in Organizations
ISBN: 9781137385413 / Angielski / Twarda / 216 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Beyond Inclusion adopts a holistic and systems view of the organization, presents a behavioral model of organizational inclusion based upon research with thousands of employees, and discusses elements of organizational design that need to be adjusted to create, nurture, and sustain an inclusive culture.
Beyond Inclusion adopts a holistic and systems view of the organization, presents a behavioral model of organizational inclusion based upon research w...
|
cena:
401,58 |