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Winning at Service: Lessons from Service Leaders
ISBN: 9780470848234 / Angielski / Twarda / 200 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies. This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their ind... |
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217,09 zł |
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The Essential Guide to Managing Small Business Growth
ISBN: 9780470850510 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A cliche it may be but we are living in ever more turbulent times. Business decision-making has become more challenging and unpredictable than ever: we see unforeseen and often cataclysmic changes in consumer demand, both at home and in export markets; customers continue to demand more, more quickly and for less; new laws and regulations abound; competitors steal loyal customers; and, increasingly, the advice that once could be found from a 'Small Business Adviser' has been replaced by a call centre. Hand in hand with these challenges, the risks associated with expansion, or a new strategy,...
A cliche it may be but we are living in ever more turbulent times. Business decision-making has become more challenging and unpredictable than ever: w...
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135,66 zł |
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The Partnering Imperative: Making Business Partnerships Work
ISBN: 9780470851593 / Angielski / Twarda / 192 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. There is no shortage of strategic reasons for taking partnering seriously in today's converging and colliding marketplace. However, there certainly is a lack of credible explanations as to why so many fail.
This book provides the ingredients for successful business partnerships. It identifies the value that effective partnerships can generate, the reasons why so many run into difficulties, and the imperatives for leaders who want to make partnering work in a globalized, digital world. A powerful series of insights into one of the major issues of our time: how to... There is no shortage of strategic reasons for taking partnering seriously in today's converging and colliding marketplace. However, there certainly is...
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241,57 zł |
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Trust and Mistrust: Radical Risk Strategies in Business Relationships
ISBN: 9780470853184 / Angielski / Twarda / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. If we trust someone we put ourselves at risk, but we do so voluntarily. In business there may be no way of clinching that deal without engaging in that personal risk, but to deny or externalise that risk is to enter the world of blame and misuse of power. This book reconnects our intuitive understanding of trust with the roots of business risk.
When there is a strong enough trust between parties in a business environment, you can: * Be aware of far more of the workings of the environment, including how to generate value for other stakeholders * Strengthen business... If we trust someone we put ourselves at risk, but we do so voluntarily. In business there may be no way of clinching that deal without engaging in tha...
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227,94 zł |
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The Seven Myths of Customer Management: How to Be Customer-Driven Without Being Customer-Led
ISBN: 9780470858806 / Angielski / Twarda / 240 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not "the customer is king," the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management that have gained almost folkloric status, and provides a step-by-step action plan for linking customer service with commercial goals.
In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come a...
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cena:
206,23 zł |
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Restoring Our Competitive Edge: Competing Through Manufacturing
ISBN: 9780471051596 / Angielski / Twarda / 440 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Recommends a manufacturing strategy that develops production facilities, uses appropriate management systems, and establishes firm relationships with suppliers.
Recommends a manufacturing strategy that develops production facilities, uses appropriate management systems, and establishes firm relationships with ...
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352,80 zł |
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Motion and Time Study: Design and Measurement of Work
ISBN: 9780471059059 / Angielski / Miękka / 704 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. An updated demonstration of the application of motion and time study to the design and measurement of work and industrial problem-solving. Illustrations and practical examples show how motion and time study can increase productivity, improve equipment utilization, conserve materials and energy, reduce human effort, and advance organizational goals. Includes discussions on computer-aided time study, human factors, and wage incentives.
An updated demonstration of the application of motion and time study to the design and measurement of work and industrial problem-solving. Illustratio...
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1243,13 zł |
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The Competent Manager: A Model for Effective Performance
ISBN: 9780471090311 / Angielski / Twarda / 328 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Offers an empirical, total'' system approach that determines which characteristics of managers enable them to be effective in various management jobs. Presents a large-scale, intensive study (2,000 managers holding 41 different jobs in 12 organizations) that provides a context for identifying the special characteristics, as well as assessing and developing managerial talent. Develops a logical, integrated model of managerial competence that explains the relationship of these characteristics to each other, to the functions of the management job, and to the key aspects of the internal...
Offers an empirical, total'' system approach that determines which characteristics of managers enable them to be effective in various management jobs....
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cena:
1221,41 zł |
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Understanding Return on Investment
ISBN: 9780471103721 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Sending an SOS when it comes to ROIs?
Help is on the way . . . UNDERSTANDING RETURN ON INVESTMENT Return on investment (ROI) plays a major role in business, but it can be a difficult concept to grasp. Understanding Return on Investment shows you how to better utilize this essential tool by simplifying and clarifying all its important points. This invaluable guide includes information on: * The effect of ROI on investment and disinvestment decisions * The various forms of ROI and how they provide different measures for evaluating investment... Sending an SOS when it comes to ROIs?
Help is on the way . . . UNDERSTANDING RETURN ON INVESTMENT Return on inv... |
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198,23 zł |
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Wiley's English-German, German-English Business Dictionary
ISBN: 9780471121404 / Angielski / Miękka / 343 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The most complete, accessible, and up-to-date German business dictionary available.
Compiled by native German speakers who have taught business German for more than twenty years, this unique bilingual dictionary is an invaluable tool for business success. Authoritative and easy to use, it contains: * 16,000 English-German, German-English business words and phrases * Essential terms used in all aspects of international business: economics, banking and finance, management, marketing, accounting, and statistics * Quick access to the terms now required for doing... The most complete, accessible, and up-to-date German business dictionary available.
Compiled by native German speakers who have taught bu... |
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124,80 zł |
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Project Management in Manufacturing and High Technology Operations
ISBN: 9780471127215 / Angielski / Twarda / 600 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Project management is a system originally developed within the construction industry for controlling schedules, costs, and specifications of large multitask projects. In recent years, manufacturers have discovered that project management's time-tested techniques dovetail neatly with the current thinking on quality control and management in a highly competitive global marketplace. The system has been increasingly recognized for its suitability in the manufacturing process and is now applied in virtually every area of production.
One of the foremost proponents of this trend is Adedeji... Project management is a system originally developed within the construction industry for controlling schedules, costs, and specifications of large mul...
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cena:
835,72 zł |
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Managing for Excellence: The Guide to Developing High Performance in Contemporary Organizations
ISBN: 9780471127246 / Angielski / Miękka / 332 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This text is aimed at middle managers whose job is to turn the grand designs of CEOs and Presidents into a personal commitment on the part of the individuals in the department. The authors present the concept of manager as developer as opposed to manager as hero, bringing together some of the important breakthroughs in management thinking of the last decade. They show managers how to lead - how to motivate employees to get routine jobs done creatively and productively, while preparing them to take greater responsibilities.
This text is aimed at middle managers whose job is to turn the grand designs of CEOs and Presidents into a personal commitment on the part of the indi...
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cena:
189,95 zł |
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Business Without Bosses: How Self-Managing Teams Are Building High- Performing Companies
ISBN: 9780471127253 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The Truth About Teams
"If you're considering self-managing teams for your own business, Business Without Bosses should be on your reading list." "Anyone who wants to become or stay a manager needs to master this book's practical and philosophical lessons." "The 'real-world' case studies will appeal to executives who need answers, not theory, about self-managed... The Truth About Teams
"If you're considering self-managing teams for your own business, Business Without Bosses should be on your reading li... |
cena:
135,66 zł |
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The Office Relocation Sourcebook: A Guide to Managing Staff Throughout the Move
ISBN: 9780471130161 / Angielski / Twarda / 288 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A complete guide for turning a relocation plan into a reality
The Office Relocation Sourcebook provides relocation teams, at firms of all sizes, with the background information and practical guidance they need to pull off a relocation project cost-effectively and with a minimum of disruption to the employees being moved. Written by the head of the Human Factors Group at Exxon Biomedical Sciences, Inc., this valuable resource: * Arms you with all the forms, checklists, surveys, and summaries guaranteed to make any office relocation project as painless and cost-efficient as... A complete guide for turning a relocation plan into a reality
The Office Relocation Sourcebook provides relocation teams, at firms of all... |
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596,86 zł |
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Reengineering: Leveraging the Power of Integrated Product Development
ISBN: 9780471132004 / Angielski / Twarda / 304 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The first practical guide to using reengineering to dramatically improve the development and success of new products. Executives, product development teams and engineering design groups will see how to consistently execute successful new product launches.
The first practical guide to using reengineering to dramatically improve the development and success of new products. Executives, product development ...
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cena:
189,95 zł |
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Drp: Distribution Resource Planning: The Gateway to True Quick Response and Continuous Replenishment
ISBN: 9780471132226 / Angielski / Twarda / 352 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In May 1901, just three years after Joshua Slocum's legendary solo voyage around the world, another professional seaman idled by the passing of the Age of Sail set off on an extraordinary ocean journey. Saying goodbye to his wife and children, he put to sea from Victoria, British Columbia, with one other man in a converted Native American war canoe. Voss's objective was to circle the world in a boat smaller than Slocum's Spray, and his canoe, which he named Tilikum, certainly qualified. Although 38 feet long, it was a mere 5 and a half feet wide and drew just 24 inches when fully loaded. When...
In May 1901, just three years after Joshua Slocum's legendary solo voyage around the world, another professional seaman idled by the passing of the Ag...
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cena:
380,00 zł |
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The Fourth Dimension: The Next Level of Personal and Organizational Achievement
ISBN: 9780471132806 / Angielski / Twarda / 222 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. As the latest wave of corporate downsizing, streamlining, and reengineering initiatives continues to mount in intensity, the traditional employer-employee relationship is experiencing a massive shakeup, and a new work paradigm is struggling to be born. At the same time that employers are finding that they can no longer offer the traditional carrots of job security and lavish compensation packages, they are coming to recognize the need to forge closer partnerships with their employees - partnerships defined by shared risks, responsibilities, and rewards. But a pardigm shift of this magnitude...
As the latest wave of corporate downsizing, streamlining, and reengineering initiatives continues to mount in intensity, the traditional employer-empl...
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cena:
146,52 zł |
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Project Management Nation: Tools, Techniques, and Goals for the New and Practicing It Project Manager
ISBN: 9780471139263 / Angielski / Twarda / 320 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. ..".Project management is surely one of the most important professions in the IT industry today. This collection of tips, techniques and guidelines helps IT project managers improve their project management skills on a daily basis. This project book highlights (1) Project Strategy, (2)Life-Cycle Development of a project and (3) Testing of an IT product...."
..".Project management is surely one of the most important professions in the IT industry today. This collection of tips, techniques and guidelines he...
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312,14 zł |
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The Management of Maintenance and Engineering Systems in the Hospitality Industry
ISBN: 9780471141051 / Angielski / Twarda / 688 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book is an introduction, with a management perspective, to maintenance and engineering for hotel and foodservice managers-in-training.
This book is an introduction, with a management perspective, to maintenance and engineering for hotel and foodservice managers-in-training.
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cena:
770,85 zł |
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Disaster Planning and Recovery: A Guide for Facility Professionals
ISBN: 9780471142058 / Angielski / Twarda / 432 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "The focus of this guide is to assist you in planning for all the vital factors and imperative considerations essential in enhancing the likelihood of your organization's continuity and survival when impacted by an out-of-course event: planning to prevent disasters, planning to reduce the likelihood of disasters, planning to deal with disasters, and planning to recover after a disaster has affected the organization." -- Alan M. Levitt
The only complete, hands-on guide to disaster planning, Disaster Planning and Recovery provides proven strategies, tools, and techniques for... "The focus of this guide is to assist you in planning for all the vital factors and imperative considerations essential in enhancing the likelihood of...
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cena:
629,43 zł |
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