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Proactive Selling: Control the Process--Win the Sale
ISBN: 9780814431924 / Angielski / Miękka / 240 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Most sales professionals make the mistake of using the same sales patterns over and over. But since all customers are different, true pros know they must tailor their methods to the buyer if they want to make their numbers every year. ProActive Selling gives readers the tools they need to adapt their approach and maintain control at every stage of the sale. Thoroughly revised and updated, the second edition shows salespeople how to: - Qualify and disqualify prospects sooner to focus on the most promising accounts - Examine buyers' motivations from every angle -...
Most sales professionals make the mistake of using the same sales patterns over and over. But since all customers are different, true pros know they m...
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88,59 |
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The Secret Language of Influence: Master the One Skill Every Sales Pro Needs
ISBN: 9780814417263 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Great selling is invisible. Influence occurs at a level just below the buyer's awareness. That's important because today's buyer is savvy and all too familiar with traditional selling techniques. However, a few simple words--the right words--can transform an awkward sales call into a comfortable conversation and a resistant prospect into a happy customer. Some people, for example, want to hear about the money they'll save, while others respond to the pain they'll avoid. By identifying different ways buyers are motivated, salespeople can quickly customize their conversations and lead...
Great selling is invisible. Influence occurs at a level just below the buyer's awareness. That's important because today's buyer is savvy and all too ...
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73,17 |
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Building on Sugarcrm: Creating Applications the Easy Way
ISBN: 9781449309800 / Angielski / Miękka / 82 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In the crowded field of customer relationship management (CRM) systems, SugarCRM stands out not only for its modular design, but also for the ease with which you can develop, customize, and extend your CRM applications. This concise book provides a thorough overview of the development tools and APIs available in SugarCRM 6.2, showing both developers and nondevelopers alike how to use them to build a sample application step-by-step. You'll learn how to bend and twist SugarCRM s extensible MVC framework to create custom applications, including solutions for automating your business... In the crowded field of customer relationship management (CRM) systems, SugarCRM stands out not only for its modular design, but also for the ease ... |
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82,44 |
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Essential Skills: Customer Service Vocabulary Building Workbook
ISBN: 9781462038176 / Angielski / Miękka / 188 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, you'll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost your spelling and phonics skills. The workbook's ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with...
This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer servic...
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cena:
53,76 |
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54 Golden Nuggets: The Best of the Telephone Doctor: Quick Tips to Cure Your Business Communication Ills
ISBN: 9781599962559 / Angielski / Miękka / 195 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the customer you work so hard to get.
This compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telep...
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80,72 |
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Practical Insights on Customer Service: An African Perspective
ISBN: 9781906704858 / Angielski / Miękka / 136 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service....
Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the ...
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cena:
107,90 |
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Statistical Methods in Customer Relationship Management
ISBN: 9781119993209 / Angielski / Twarda / 286 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management.
Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead t...
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cena:
396,71 |
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B2B Customer Insight: The Proven Path to Growth
ISBN: 9781617359866 / Angielski / Miękka / 118 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. For the first time in book form, "B2B Customer Insight: The Proven Path to Growth," will reveal how customer insight surveys tailored to B2B relationships generate significant strategic data; data that, when properly applied, enables company management to expand their share of existing markets as well as successfully penetrate new ones. When these surveys are regularly conducted and implemented, they lead to increased long-term profits and sustainable growth. This book will appeal to virtually anyone wanting to learn about the hidden dynamics of B2B transactions, and how to make those...
For the first time in book form, "B2B Customer Insight: The Proven Path to Growth," will reveal how customer insight surveys tailored to B2B relations...
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cena:
123,73 |
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B2B Customer Insight: The Proven Path to Growth (Hc)
ISBN: 9781617359873 / Angielski / Twarda / 118 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. For the first time in book form, "B2B Customer Insight: The Proven Path to Growth," will reveal how customer insight surveys tailored to B2B relationships generate significant strategic data; data that, when properly applied, enables company management to expand their share of existing markets as well as successfully penetrate new ones. When these surveys are regularly conducted and implemented, they lead to increased long-term profits and sustainable growth. This book will appeal to virtually anyone wanting to learn about the hidden dynamics of B2B transactions, and how to make those...
For the first time in book form, "B2B Customer Insight: The Proven Path to Growth," will reveal how customer insight surveys tailored to B2B relations...
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cena:
232,00 |
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Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies
ISBN: 9781466636316 / Angielski / Twarda / 428 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication highlights technology's involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organizational managers, executives, and professionals, as well as academics and students interested in this constantly changing...
Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social c...
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cena:
948,15 |
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Erlebnisqualitaet Im Einzelhandel: Die Freude Am Einkauf Und Ihre Auswirkungen Auf Das Konsumentenverhalten
ISBN: 9783631590652 / Niemiecki / Miękka / 332 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Erlebnisorientierung wird fur viele Bereiche des Handels seit nunmehr 20 Jahren als -Zauberformel- bezeichnet. Allerdings stellt sich oftmals die Frage: Warum wirkt dieses Zaubermittel nicht? Um diese Frage zu beantworten wird im Rahmen dieses Buches erstmals das Konstrukt der Erlebnisqualitat beleuchtet und konkretisiert. Es werden eine Vielzahl von Einsichten zum komplexen Wahrnehmungs-, Beurteilungs- und Verhaltensprozess der Konsumenten beim Erlebniseinkauf aufgezeigt. Durch die ermittelten Merkmale der Freude am Einkaufen kann die Erlebnisqualitat aus Sicht des Konsumenten...
Erlebnisorientierung wird fur viele Bereiche des Handels seit nunmehr 20 Jahren als -Zauberformel- bezeichnet. Allerdings stellt sich oftmals die Frag...
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cena:
493,04 |
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Erfolgreiches Beschwerdemanagement: Wege Zu Prozessverbesserungen Und Kundenzufriedenheit
ISBN: 9783658005573 / Niemiecki / Miękka / 146 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Eine Kundenbeschwerde als zunachst einmal unangenehmes Ereignis kann Ausgangspunkt fur beachtliche Qualitatsschube innerhalb eines Unternehmens sein. Damit sowohl die Kunden als auch die Dienstleister als Adressaten fuhlbar und schnell von den Verbesserungen profitieren konnen, mussen die Verantwortlichen sinnvolle und effektive Arbeitsablaufe im Beschwerdemanagement etablieren. In diesem Buch beschreiben anerkannte Praktiker nutzliche, leicht umsetzbare Konzepte. Die Autoren verraten ausserdem, wie man den Teil der Unzufriedenheit entdeckt, den die Kunden gar nicht erst ausdrucklich...
Eine Kundenbeschwerde als zunachst einmal unangenehmes Ereignis kann Ausgangspunkt fur beachtliche Qualitatsschube innerhalb eines Unternehmens sein. ...
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cena:
244,52 |
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Customer Value Creation Behavior
ISBN: 9781138687530 / Angielski / Miękka Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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288,92 |
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Customer Service in the Information Environment
ISBN: 9783598243622 / Angielski / Twarda / 144 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.
Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific informa...
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cena:
467,22 |
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Consumer Information Systems and Relationship Management: Design, Implementation, and Use
ISBN: 9781466640825 / Angielski / Twarda / 258 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Businesses continue to design and implement a variety of information systems that facilitate the creation, aggregation, and provision of product-related information in order to increase the role that quality information is playing in consumers decision-making processes. Consumer Information Systems and Relationship Management: Design, Implementation, and Use highlights empirical research, theoretical frameworks, and relevant models on the understanding and implementation of consumer information systems. By covering consumer perceptions of practicality and ease of use, this book is essential...
Businesses continue to design and implement a variety of information systems that facilitate the creation, aggregation, and provision of product-relat...
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cena:
845,65 |
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Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
ISBN: 9781482740103 / Angielski / Miękka / 206 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace engineer, successful call center management does require certain skills and insight."-RANDY RUBINGH Call Center Rocket Science gives practical, hands on advice for today's customer service professionals. Here you will find real world advice on a wide variety of topics essential to effective call center management including: Recruiting and Hiring: How to find great agents, what to look for in a candidate, how to weed out applicants that may not be a good fit,...
"I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace engineer, succ...
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cena:
60,49 |
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The Dominant Influence of Marketing in the 21st Century: The Marketing Leviathan
ISBN: 9780230296831 / Angielski / Twarda / 138 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Marketing has become the dominant connecting mode of expression between business and non-business organisations and customers and consumers. However, there are some misgivings about marketing in the 21st century. This volume addresses the positive and negative elements of marketing and questions 'Is marketing a leviathan in today's societies?'
Marketing has become the dominant connecting mode of expression between business and non-business organisations and customers and consumers. However, ...
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201,24 |
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Cultural Studies and Anti-Consumerism
ISBN: 9780415846899 / Angielski / Miękka / 286 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Anti-consumerism has become a conspicuous part of contemporary activism and popular culture, from 'culture jams' and actions against Esso and Starbucks, through the downshifting and voluntary simplicity movements, the rise of ethical consumption and organic and the high profile of films and books like Supersize Me! and No Logo. A rising awareness of labor conditions in overseas plants, the environmental impact of intensified consumer lifestyles and the effects of neo-liberal privatization have all stimulated such popular cultural opposition. However, the subject of anti-consumerism has...
Anti-consumerism has become a conspicuous part of contemporary activism and popular culture, from 'culture jams' and actions against Esso and Starbuck...
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cena:
274,23 |
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Qr Codes Kill Kittens: How to Alienate Customers, Dishearten Employees, and Drive Your Business Into the Ground
ISBN: 9781118732755 / Angielski / Twarda / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Easy to digest tips and tools on how not to run a business
Experts are constantly telling us what we need to be doing to improve our businesses. Hundreds of books in the market are filled with advice from these experts. But how can you filter out all of the bad advice, misinformation, and misuse of business tools that is out there? None of us needs another list of what we should be doing. QR Codes Kill Kittens tells you what not to do. Easy to digest, easy to avoid. The book is separated into several sections, and each will include a story related to the topic in... Easy to digest tips and tools on how not to run a business
Experts are constantly telling us what we need to be doing to improve our ... |
cena:
69,36 |
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Cavemen Can't Market: Attracting, Conversing, and Creating Loyal Customers with Woo Marketing
ISBN: 9780978922993 / Angielski / Miękka / 278 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. For the most part, marketing and customer service have remained the same over the ages. Despite massive changes in the market position of customers and how we communicate with each other, most companies still use Caveman Era marketing tactics. A few marketers understand that the game has changed. Instead of hitting customers over the head with ad after ad, they go to potential customers where they are. Once there, they begin a relationship with prospects. In essences, they court customers. Cavemen Can't Market uses the analogy of a Suitor courting, or WOOing, an Intended to not only become a...
For the most part, marketing and customer service have remained the same over the ages. Despite massive changes in the market position of customers an...
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cena:
76,88 |
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