» książki » Business & Economics - Customer Relations
topmenu
 |
Starting Up in Business Networks: Why Relationships Matter in Entrepreneurship
ISBN: 9781137527141 / Angielski / Twarda / 321 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book offers a novel perspective on starting-up new business ventures through examining the process by which they become part of the existing business environment.
This book offers a novel perspective on starting-up new business ventures through examining the process by which they become part of the existing busi...
|
cena:
483,04 |
 |
Hello!: And Every Little Thing That Matters
ISBN: 9781137489708 / Angielski / Twarda / 203 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Hello And Every Little Thing that Matters will transform the way businesses interact with customers - delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.
Hello And Every Little Thing that Matters will transform the way businesses interact with customers - delivering a big impact with small ide...
|
cena:
120,73 |
 |
Progressive Trends in Knowledge and System-Based Science for Service Innovation
ISBN: 9781466646636 / Angielski / Twarda / 511 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives--
This book illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives--
|
cena:
948,15 |
 |
The Company That Breathes: Every Job Has a Customer
ISBN: 9783642802621 / Angielski / Miękka / 231 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Gaining more employment needs the customer - while markets are changing fast. Volkswagen will achieve stable employment through customer satisfaction: Every working place has its customer. The title The Company that Breathes stands for a new general strategy of Volkswagen AG. The company and the employees had to adopt this strategy. In this book the author, Director and Member of the Board of Volkswagen AG, describes this strategy with all details of flexibility in time and staff management. Although the systems vary worldwide, this strategy can be looked at as a revolution in work...
Gaining more employment needs the customer - while markets are changing fast. Volkswagen will achieve stable employment through customer satisfaction:...
|
cena:
201,24 |
 |
The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
ISBN: 9780983660736 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills.... Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers an... |
cena:
115,61 |
 |
Social CRM in the airline industry: Engaging the digital natives
ISBN: 9783643903976 / Angielski / Miękka / 108 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Social media has found its way into most businesses as a tool to push sales. However, its potential to create long-term customer loyalty has not been fully exploited. In industries characterized by fierce competition, customer loyalty is key for sustainable success. How can companies attract future consumers? Born in the digital age, digital natives are powerful experts of social media and will dominate businesses. By focusing and building on insights from the aviation industry, this book develops an approach to use social media in a way that engages the digital natives in long-term customer...
Social media has found its way into most businesses as a tool to push sales. However, its potential to create long-term customer loyalty has not been ...
|
cena:
92,54 |
 |
How to add the "WOW" experience to your customer service in 3 easy steps
ISBN: 9781482584974 / Angielski / Miękka / 80 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "In this day of strong competition and high expectations, service is everything and the "WOW" Experience can separate you from your competition" No matter what business or organization we are involved in there is always one common thread, the customer. Creating and providing "WOW" experiences means we need to begin thinking in a different way. We need to change our thought process. Put ourselves in the shoes of our customers and begin thinking like them. What could we do extra that would cause our customers to say "WOW"?
"In this day of strong competition and high expectations, service is everything and the "WOW" Experience can separate you from your competition" No ma...
|
cena:
40,43 |
 |
The Small Business Advantage: From Surviving to Thriving Through Outstanding Customer Service
ISBN: 9781493698431 / Angielski / Miękka / 142 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
52,56 |
 |
Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter
ISBN: 9780989070201 / Angielski / Miękka / 94 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
40,26 |
 |
Customer Service: Book 4 from DTR Inc.'s Series for Classroom and On the Job Work Readiness Training
ISBN: 9781482012927 / Angielski / Miękka / 128 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
64,53 |
 |
How to Beat the Hell out of your Competition: (Using Customer Service)
ISBN: 9781490300979 / Angielski / Miękka / 52 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
52,52 |
 |
Converting Customers to Clients: A Guide to Strengthen Your Business Relationships
ISBN: 9780989571401 / Angielski / Miękka / 222 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Your relationship with a client is as important as having a service to provide a client. Without one, you'll never survive the stormy waters of the business environment. If you're a professional service provider (IT consultant, CPA, attorney, marketing or branding expert, etc.), then your whole business is based on relationships. Yes, you have to be good at what you do, but you must be great at interacting, engaging, nurturing, and connecting with people. The ability to do so makes you either a tremendously valuable asset to your firm and/or a powerful threat to your business's competition....
Your relationship with a client is as important as having a service to provide a client. Without one, you'll never survive the stormy waters of the bu...
|
cena:
50,54 |
 |
The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in your Business
ISBN: 9780989943208 / Angielski / Miękka / 166 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Did you know that a 5% increase in customer loyalty could add an extra 25-100% of profit to your bottom line? Did you know that it costs 5-8 times more to get a new client than to keep an existing client? Did you know that loyal customers who buy regularly help you have predictable cash flow? This book gives you the 'why' and the 'how' of customer loyalty so you can have these benefits in your business. Just like in sports your business can have a playbook, a notebook that contains the game plays that make a team successful. Each chapter has a play diagram followed by an explanation, a case...
Did you know that a 5% increase in customer loyalty could add an extra 25-100% of profit to your bottom line? Did you know that it costs 5-8 times mor...
|
cena:
60,49 |
 |
Customer Service Excellence: Delighting your customers and your manager
ISBN: 9781921547270 / Angielski / Miękka / 102 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.
Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles. In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer,... Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales ...
|
cena:
76,62 |
 |
Insiders Know-How: Customer Service
ISBN: 9781477518571 / Angielski / Miękka / 120 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The essential guide for all customer service professionals. Written by industry thought-leaders from all over the world, this valuable resource delivers a comprehensive blueprint for any organization wishing to excel in customer services. Filled with pages of practical jargon-free advice, Insiders Know-How: Customer Service redefines customer service and sets a new benchmark for the industry. This book is sponsored by The SME Shop at www.thesmeshop.com
The essential guide for all customer service professionals. Written by industry thought-leaders from all over the world, this valuable resource delive...
|
cena:
145,67 |
 |
Breaking Through: Implementing Disruptive Customer Centricity
ISBN: 9781137395498 / Angielski / Twarda / 292 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings. With updates on digital opportunities, social media, emerging markets...
Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execu...
|
cena:
201,24 |
 |
Crm Systems in Industrial Companies: Intra- And Inter-Organizational Effects
ISBN: 9781137335654 / Angielski / Twarda / 249 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. CRM Systems in Industrial Companies contributes new knowledge on Customer Relationship Management (CRM) in the field of industrial marketing. Based on an in-depth case study, this book highlights the complexity and challenges in the development, implementation and use of CRM, revealing how truly challenging it is to extract value from CRM systems.
CRM Systems in Industrial Companies contributes new knowledge on Customer Relationship Management (CRM) in the field of industrial marketing. Based on...
|
cena:
402,53 |
 |
The General Contractor - How to Be a Great Success or Failure
ISBN: 9780985154400 / Angielski / Miękka / 184 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A contractor's success hinges around their most important asset: the customer relationship. With forty five years in the construction industry, author Joe Egan rose from apprentice to senior management and ownership positions at several large construction companies. Learn from his decades of experience in witnessing the building and destruction of that fragile bond between the contractor, employees and customers. Readers will (1) Uncover the common traits of the very successful contractors (2) Know the reasons why customers issue contracts other than the low price (3) Understand the...
A contractor's success hinges around their most important asset: the customer relationship. With forty five years in the construction industry, author...
|
cena:
115,61 |
 |
Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Stra
ISBN: 9780988914513 / Angielski / Miękka / 246 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and recommend your products and services to others? And how do you ensure that everyone in your company is working together towards the goal of building...
Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the t...
|
cena:
88,44 |
 |
Customer Service Course: Necessary Skills For Effective Customer Service
ISBN: 9781484976944 / Angielski / Miękka / 60 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements. Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business. Subjects...
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organizat...
|
cena:
40,43 |
Czytaj nas na:
Zobacz: Księgarnia Czeska | Wydawnictwo Książkowe Klimaty | Mapa strony | Lista autorów
KrainaKsiazek.PL - Księgarnia Internetowa
KrainaKsiazek.PL - Księgarnia Internetowa
