Customer Service Excellence: Delighting your customers and your manager

ISBN-13: 9781921547270 / Angielski / Miękka / 2022 / 102 str.

Catherine Ann Mattiske

Opis

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.