Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.

Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.

In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price.

In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer,...

Train for Results, 3rd Edition, is focused on training review activities. Train for Results shows professional trainers, educators and facilitators how to provide pre-course work, set goals for the training program, select and design review activities, schedule review activities, cater for all adult learning types and preferences and how to run and debrief review activities successfully.

"Training Activities That Work" provides a library of training activity ideas, ready for you to use or adapt to meet your training requirements. Catherine Mattiske and her team of co-authors have used their combined training experience of more than 100 years to take away your pain and help you to achieve SUCCESS. The book is powered by ID9(r) - a breakthrough rapid instructional design method invented by Catherine Mattiske in 1998. It details a variety of ideas for pre-course, during course, and post-course learning and review activities for both participants and their Managers. For each...