Torsten Grzebiela identifiziert spezifische Risiken des Internets. Auf der Basis eines komplementaren Ansatzes zur Handhabung der Internet-Risiken untersucht er technische Sicherungsmanahmen, vertrauensbildende Manahmen und okonomische Instrumente zur Risikobegrenzung.

Stefan R. Thallmaier's investigation enables mass customization businesses to better understand how co-design increases customers' value perception. He focuses on the increasing proliferation of service channels (online, mobile and in-store) and digital media (toolkits, social media and live help) at the co-design interface. Based on qualitative and quantitative research, the author examines how this proliferation impacts customers' value perception in the different stages of the co-design process. The research shows that customers' value perception profits from varying levels of social...

Marc Marheineke explores the phenomenon of boundary objects in the process of virtual collaboration. Virtual collaboration is an interactive act that connects jointly and voluntarily collaborating individuals that are electronically linked and he examines these communities from different perspectives. All communities are characterized by their aim to conduce to shared understanding through a purposeful use of boundary objects. These objects are artefacts that serve two or more community members to establish collaboration. This book shows in a design-oriented process how and when to use these...

Carsten-Constantin Soeldner's investigation enables embedded systems firms to understand how they can open their systems to gain access to the ideas and solutions of external users and developers. Similar to smartphones with their large number of apps, firms are now beginning to open their embedded systems towards open innovation. Despite the large potential to increase innovativeness, firms face a variety of obstacles, such as the presence of safety and real-time constraints or the need to protect intellectual property. Carsten-Constantin Soeldner identified a variety of approaches how firms...

Enabling Non-Expert Users to Innovate and Design with Toolkits

The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.

Bernhard Gold answers the question of how larger firms can learn from the successes of Silicon Valley start-ups by means of corporate venturing and by developing the `Spin-Along Approach' - a method that combines the innovativeness of start-up companies with the capabilities of large corporations to obtain the best of both worlds.

Tim Posselt investigates the factors leading to organizational competence for servitization - a key strategic alternative in times of digitalization and globalization -, and analyses the transformation process servitizing firms undergo.

Studies in the German Airport Industry