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Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.

Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems...

Get a real feel for Windows 8.1 with a wealth of tips in this step-by-step guide. After using Windows 7 or XP, learning Microsoft s latest operating system takes some adjustment. Never fear. Windows expert Mike Halsey starts with the basics and then takes you through the trickier parts of Microsoft s latest operating system. You ll quickly learn how to make the most of Windows 8 for work and entertainment, whether you use a touchscreen tablet, a laptop, or a PC with a keyboard and mouse.

• Easily navigate the intuitive Windows 8.1 interface
• Use email and the Internet and...

Windows 8 has been described by Microsoft as its boldest Windows release ever and the 8.1 update enhances the paradigm further. Beginning Windows 8.1 takes you through the new features and helps you get more out of the familiar to reveal the fullest possibilities for this amazing new operating system.

You will learn, with non-technical language used throughout, how to get up and running in the new Windows interface, minimize downtime, maximize productivity, and harness the features you never knew existed to take control of your computer and enjoy the peace of mind and...

The Windows file system is large and complex, featuring not only a huge number of essential files and folders for the Windows OS, your software and hardware, but also several different underlying file systems that manage and maintain file integrity on your disks. In this book you'll learn how to navigate around the Windows file structure (up to Windows 8.1), with what does what and how essential everything is. Additionally we'll show you how to effectively manage file, folder and security permissions to ensure users get what the access they need, and no more. We'll also show you how to...

• Manage accessibility in the Settings app, and make use of the Ease of Access Center
  
• Make your keyboard and mouse easier to use
  
• Make text and windows easier to read
  
• Use text or visual alternatives for sounds
  
• Use...

Get started with Windows 11. This book shows you how to set up and personalize your PC in order to get the best experience from your documents, photos, and your time online. The book introduces you to the new desktop, start menu, and settings panel. It covers everything that’s been changed, added, or removed.

Beginning Windows 10 takes you through the new features of this amazing new operating system, revealing some of its surprising capabilities, and helping you customize it to suit you. Whether you are new to Windows, or you want to get up to speed with the latest features and changes, this book has everything you need to get started.

Author Mike Halsey shows you how to create an environment for school, work, and play that puts the important things at your fingertips, while combining them in ways you never thought possible. Learn how to carry your personalized Windows...

As companies keep their existing hardware and operating systems for more years than ever before, the need to diagnose and repair problems is becoming ever more important for IT Pros and system administrators.

Whatever version of Windows you re using (including Windows 10) you ll likely need to maintain compatibility with older software that the company must use for mission-critical operations, or older hardware that s required for specific purposes, but you don t want to sacrifice security for the sake of compatibility. In this briefbook you ll learn how to maintain optimal...

Make your PCs as secure as possible and limit the routes of attack and safely and completely remove all traces of malware and viruses should an infection take place.

Whatever version of Windows you're using, the threat of virus and malware infection is always a common danger. From key loggers and Trojans, intent on stealing passwords and data, to malware that can disable individual PCs or even a company network, the cost to business in downtime and loss of productivity can be enormous.

• Recognize malware and the problems it can...

Whatever version of Windows you're using--from Vista up to Windows 8.1--the registry is at the heart of your desktop experience. Software installs and compatibility, hardware operation and more are managed by a complex database of codes and numbers. When something goes wrong it can seem impossible to diagnose and repair the problem, and harder still to prevent a recurrence or make the subtle changes and tweaks required to fix the problem. In this book we'll take you inside the workings of the Registry, and teach you how to repair, modify and clean it to keep your PCs running smoothly.