Troubleshooting and Supporting Windows 11: Creating Robust, Reliable, Sustainable, and Secure Systems

ISBN-13: 9781484287279 / Angielski / Miękka / 2022 / 690 str.

Mike Halsey

Opis

Intermediate user level

Diagnose, troubleshoot and repair any type of problems on your PC from startup and file access to cloud services and the issues caused by hybrid-work.  This book contains everything you need to know to keep PC systems running optimally, and to repair problems quickly and efficiently.This book provides a deep dive into the Windows OS, detailing what everything is, and how it works. You will learn about the in-built, additional, and third-party tools and utilities you can use to create reliable, robust and secure PC systems.Further, you will learn how to configure Windows 11 so as to avoid problems occurring, and how to support every type of end user, working from home, or in any part of the world, speaking any language, and taking into account other factors such as ability or personal barriers.You will discover the support tools and support ecosystem you can use to create and manage effective support tracking and remote access.  You will discover how to get detailed events and reliability information, and how to manage update channels. You will deep dive into Windows 11 operating system and folder structure and learn app and software troubleshooting, process and service troubleshooting, network and internet troubleshooting and hardware and peripherals troubleshooting.Finally, you will learn more advanced troubleshooting techniques like security and encryption troubleshooting and using PowerShell scripting to repair problems.  Further, you will also learn how to manually remove malware and ransomware, registry troubleshooting and startup and repair troubleshooting. By the end, you will know how to troubleshoot complex problems and diagnose hardware problems in a PC. You will be able to troubleshoot and repair any type of problem on a Windows 11 PC. What Will You Learn

• How to support home and hybrid-workers using their own PCs
• Using scripting and PowerShell to troubleshoot and repair systems
• Managing networking and internet access to minimize downtime
• Managing installation and troubleshoot for updates and patches

Who Is This Book ForIT Pros and system administrators who have to maintain small or large networks of connected PCs locally at their organization, or with hybrid workers.

Spis treści

Chapter 1: Introducing Troubleshooting in Windows 11 (25 pages)

Introducing Windows 11 to the reader.  Detailing how it differs from Windows 10 and how it is likely to change over its life.  Detailing the different editions of the operating system and how these might affect the support provided to home ad hybrid workers, and looking at the key features that make it unique.

1)      How Windows 11 Came About

2)      How Windows 11 differs from Windows 10

3)      How Windows 11 is likely to change during its life

4)      Windows 11 Editions and Channels

5)      Key Windows 11 Features

6)      The Windows Insider Program

Chapter 2: Tools and Utilities Used Throughout this Book (25 pages)

A high level view of all of the Windows 11 and Microsoft tools and utilities used throughout this book, so as to avoid repetition in later chapters, and to introduce the reader to some of the advanced reporting and troubleshooting systems available to them.

1)      Settings

2)      Control Panel

3)      Windows Tools

4)      Windows Terminal

5)      Recovery Console

6)      Microsoft Sysinternals

Chapter 3: Building a Robust and Secure PC Ecosystem (40 pages)

What is involved in creating a reliable, robust and secure PC system, and PC / cloud ecosystem.  Examining how the reader can create PC systems that are resilient, easy to maintain and restore, and secure from both internal and external threats.

1)      Understanding System Restore

2)      Creating a Recovery Drive

3)      File Backup and Restore

4)      System Backup and Restore

5)      Group Policy

6)      Local Security Policy

7)      Windows and Cloud Security, and Two-Factor Authentication

8)      The Windows Firewall and Advanced Firewall

9)      The Windows Security Center

Chapter 4: Configuring Windows 11 (20 pages)

How can Windows 11 be configured and how are end users likely to change settings and configuration options.  Where to look for configuration, what to look for, and what is good to change for users across and organization to mitigate the effects of problems later on.

1)      Settings

2)      Control Panel

3)      Group Policy Configuration

4)      User Accounts and Shell User Folders

5)      Handling Remote and Hybrid Workers

6)      Creating Sustainable PC Systems

Chapter 5: Supporting Local and Remote PC Users (20 pages)

How to support users who can be of any educational background, from or residing in any part of the world, speaking any language, and taking into account other factors such as disability or personal barriers to technology.

1)      Understanding User Diversity

2)      Teaching Fundamentals

3)      Establishing Effective IT Training

4)      Supporting Home and Hybrid Workers

5)      Work Folders and Azure AD

Chapter 6: Windows 11’s Support Tools Users (25 pages)

Detailing all of the support tools and utilities in Windows 11, showing how the end user can help you identify the problem, and how you can help teach the end user how to avoid and repair problems that might occur on their systems.

1)      Taking Screenshots in Windows 11

2)      Steps Recorder

3)      Quick Assist

4)      Windows Remote Assistance

5)      Remote Desktop

6)      Third-Party Tools for Remote Support

Chapter 7: The Methodology of Supporting Users (30 pages)

How to set up and manage an effective IT support ecosystem that takes into account the needs of its end users, and how to manage support reporting in a way that will help and not hamper the job.

7)      Understanding the Support Ecosystem

8)      Understanding Different Types of PC User

9)      Managing Accessibility with IT Support

10)   Setting Up Effective Support Systems

11)   Creating and Managing Support Reporting

 

Part 2 – Troubleshooting Windows 11

 

Chapter 8: Events and Reliability Troubleshooting (40 pages)

Examining Windows event and resource monitoring, with in-depth looks at all of the available tools, how they can be used, how the greatest amount of information can be gathered from them, and how reporting can take place across a network.

1)      Reliability History

2)      Resource Monitor

3)      Automatic Maintenance

4)      System Protection and Backup

5)      The Event Viewer

6)      Using PowerShell with Events

7)      The Blue Screen of Death

8)      System Information and Settings

9)      Getting System Information for Remote PCs

10)   Using PowerShell with System Information

Chapter 9: Integrity and Updating Troubleshooting (25 pages)

Managing the integrity of the core Windows 11 OS files, during updating and over the lifetime of a PC, using tools to repair and replace damaged kernel files, managing problem updates and Feature Packs, and using scripting to repair system files.

1)      System File Checker and DISM

2)      Managing Windows Update and Update Channels

3)      Troubleshooting Windows Update

4)      Rolling Back and Uninstalling Updates

5)      Managing Windows Update with PowerShell

6)      Reset and Repair

Chapter 10: User Account and File Troubleshooting (30 pages)

Managing user account permissions, and file and document permissions and access.  How to troubleshoot locked and inaccessible files and folders.  Managing and configuring disks, partitions and virtual disks with appropriate access and security permissions.

1)      Managing User Accounts and Group Policy

2)      User File and Folder Permissions

3)      Ownership and Effective Access

4)      Troubleshooting Accounts with Sysinternals

5)      Managing Disks, Partitions, and Virtual Hard Disks

6)      Using PowerShell to Troubleshoot Disks and Partitions

Chapter 11: The Windows 11 File and Folder Structure in Depth (25 pages)

A deep dive into the Windows 11 file system, examining legacy components, new store folders, and how Windows manages compatibility with legacy software.  Looking at temporary and reporting file stores and how they can be effectively managed on a PC.

1)      Root Windows Files and Folders

2)      Win32 and Store App Folders

3)      Windows Operating System Files and Folders

4)      User Account Folders

5)      Windows Log Folders and Reading Log Files

6)      Windows Temporary Folders

7)      Windows File Types

8)      Managing Shell User Folders

Chapter 12: Apps and Software Troubleshooting (25 pages)

Managing the installation and running of legacy and custom apps in the enterprise.  Maintaining compatibility with older websites and Intranets needed by companies, and how to manage new store and Android app usage in Windows 11.

1)      Managing Legacy App Compatibility

2)      Managing Store and Third-Party Store Apps

3)      Managing Browser and Intranet Compatibility in Edge

4)      Mastering the Windows Task Manager

5)      Removing Troublesome Apps with Sysinternals

Chapter 13: Process and Services Troubleshooting (20 pages)

Advanced information on how to manage running processes and services (both Microsoft and third-party) in Windows 11.  How to troubleshoot hung and misbehaving processes, manage service usage on a PC, and use scripting and additional tools to get further information on processes and services on the PC.

1)      Managing Running Processes and Services

2)      Managing Running Processes and Services with PowerShell

3)      Troubleshooting Processes and Services with Sysinternals

Chapter 14: Networking and Internet Troubleshooting (40 pages)

Configuring networking settings in Windows 11 to aid productivity and keep people working.  Manually configuring advanced networking settings required for specialized security and international environments.  Using advanced scripting techniques to manage and repair problems with networks and Wi-Fi.

1)      Configuring Windows Networking Settings

2)      The Network and Sharing Center

3)      Managing Wi-Fi Networks

4)      Obtaining and Setting Advanced Network Configuration

5)      Troubleshooting and Configuring Networks with Scripting

6)      Troubleshooting Networks with Sysinternals

Chapter 15: Hardware and Peripherals Troubleshooting (40 pages)

How to manage problems with external and internal peripherals and hardware.  Installing and managing legacy hardware required for specific roles.  How to configure and maintain UEFI firmware, and understanding the Windows driver store.

1)      Managing Hardware and Peripheral Problems

2)      Troubleshooting USB, Bluetooth, and Other External Peripherals

3)      Managing UEFI Systems

4)      Managing Printers and Queues

5)      Windows Device Manager

6)      Managing Problem and Unknown Devices

7)      Managing Legacy Hardware and Devices

8)      The Windows Driver Store

 

Part 3 – Advanced Troubleshooting Techniques

 

Chapter 16: IT Systems and the Wider World (20 pages)

Looking at how the world around us can directly and negatively impact our PC systems, especially for remote workers.  Looking at the interaction between our PCs and cloud services, and examining how our own PC usage affects, and impacts business and organization sustainability and climate change policies.

1)      How environmental affect IT systems

2)      How construction types affect IT systems

3)      How cloud service considerations affect IT systems

4)      Our PCs, the Planet, and Climate Change

Chapter 17: Security and Encryption Troubleshooting (15 pages)

Managing encryption and security on PC systems to ensure data security and compliance with data security and privacy policies of governments around the world.  How to use scripting to manage encryption, and how to recover encrypted files and folders when problems arise.

1)      Managing Bitlocker, TPM and fTPM Security

2)      The Encrypting File System

3)      Best Practice Security for Your Organization

4)      Troubleshooting Encryption with Sysinternals

Chapter 18: Virus and Malware Troubleshooting (40 pages)

How to remove malware and viruses from a PC from beginning to end, starting with preventing infection on PCs, to using the in-built and other available tools for malware removal.  Also looking at the steps involved in manual removal of malware from an infected PC.

1)      The Windows Security Center

2)      Protecting a PC from Ransomware

3)      Safe Mode and Diagnostic Mode

4)      Removing Malware Using Windows 11 Tools

5)      Manual Removal of Malware from a PC

6)      Third-Party Malware Removal Tools

Chapter 19: Registry Troubleshooting (25 pages)

A deep dive into the Windows Registry, looking at what changes you may need to make to the Registry and why you might need to.  Examining how to connect to and edit the Registries on PCs across a network, and how to understand these complex databases.

1)      The Registry Editor and Recovery Console

2)      Registry Keys and Values

3)      Working with Registry Files

4)      Editing Other Users’ and PC’s registries

5)      The Windows Registry in Depth

Chapter 20: Startup and Repair Troubleshooting (30 pages)

Repairing any kind of Windows 11 startup problem, from a non-booting PC using Windows 11’s automatic tools, to using scripting to manually repair startup files.  Managing and creating multi-boot systems to use different Windows editions, and Linux on a PC.

1)      Startup Repair and the Recovery Console

2)      Repairing UEFI Startup Files

3)      Rebuilding the Boot Partition

4)      Working with BCDEdit and BootRec

5)      Managing Multi-Boot Systems

Chapter 21: Researching and Troubleshooting Difficult Problems (20 pages)

How to get started troubleshooting the most difficult and complex problems.  Where to look for help and support, and how to successfully diagnose hardware problems on a PC.

1)      Getting Started Troubleshooting Complex Problems

2)      Reading Windows Log and Dump Files

3)      Minimal Boot and Jump-Starting a PC

4)      Microsoft Docs and Microsoft Support

5)      Microsoft and Third-Party Status Websites

6)      Using Social Media for Troubleshooting

7)      Additional Sources of Help and Support

Chapter 22: Installing and Restoring Windows 11 (20 pages)

How to Troubleshoot and repair problems with Windows installation, annual feature installation, and recovery.  How to create custom out-of-box experiences for new PCs and users, and where and how to obtain up-to-date installation media for PCs.

1)      Troubleshooting Feature Update Failures

2)      Using Windows Reset

3)      Creating and Restoring a System Image Backup

4)      Nondestructively Reinstalling Windows 11

5)      Using Windows SysPrep

6)      Obtaining Up to Date Windows 11 Installation Media

O autorze

Mike Halsey is a recognized technical expert. He is the author of more than twenty help and how-to books for Windows 7, 8, 10 and 11, including accessibility, productivity, and troubleshooting. He is also the author of The Green IT Guide (Apress). Mike is well-versed in the problems and issues that PC users experience when setting up, using, and maintaining their PCs and knows how difficult and technical it can appear.
He understands that some subjects can be intimidating, so he approaches each subject area in straightforward and easy-to-understand ways. Mike is originally from the UK, but now lives in France with his rescue border collies, Evan and Robbie.

Blurb

Diagnose, troubleshoot and repair any type of problems on your PC from startup and file access to cloud services and the issues caused by hybrid-work.  This book contains everything you need to know to keep PC systems running optimally, and to repair problems quickly and efficiently.

This book provides a deep dive into the Windows OS, detailing what everything is, and how it works. You will learn about the in-built, additional, and third-party tools and utilities you can use to create reliable, robust and secure PC systems.

Further, you will learn how to configure Windows 11 so as to avoid problems occurring, and how to support every type of end user, working from home, or in any part of the world, speaking any language, and taking into account other factors such as ability or personal barriers.

You will discover the support tools and support ecosystem you can use to create and manage effective support tracking and remote access.  You will discover how to get detailed events and reliability information, and how to manage update channels. You will deep dive into Windows 11 operating system and folder structure and learn app and software troubleshooting, process and service troubleshooting, network and internet troubleshooting and hardware and peripherals troubleshooting.

Finally, you will learn more advanced troubleshooting techniques like security and encryption troubleshooting and using PowerShell scripting to repair problems.  Further, you will also learn how to manually remove malware and ransomware, registry troubleshooting and startup and repair troubleshooting. By the end, you will know how to troubleshoot complex problems and diagnose hardware problems in a PC. You will be able to troubleshoot and repair any type of problem on a Windows 11 PC. 

You will:

• Learn how to support home and hybrid-workers using their own PCs
• Use scripting and PowerShell to troubleshoot and repair systems
• Manage networking and internet access to minimize downtime
• Manage installation and troubleshoot for updates and patches