Windows 10 Troubleshooting: Learn to Troubleshoot and Repair Windows 10 Problems Like the Pros Do

ISBN-13: 9781484274705 / Angielski / Miękka / 2021 / 832 str.

Mike Halsey

Opis

Intermediate user level

Spis treści

Part 1: Getting Started with Windows Troubleshooting

Chapter 1: Introducing Troubleshooting in Windows 10

 

The Three Seashells…

The Problems We Encounter

Hardware Problems

Software and App Problems

Networking Problems

Startup Problems

OS Installation and Update Problems

“Prevention Is Better Than Cure”

The Security and Maintenance Center

Automatically Check for Solutions to Problems

Windows Reliability History

Windows Automatic Maintenance

Managing Diagnostic Feedback and Privacy

Recovery Options

Windows’ Security Systems

Windows Defender Anti-malware

Windows Firewall

Windows SmartScreen

UAC

User Account Management

Administrators vs. Standard Users

Local Accounts vs. Microsoft Accounts

Azure AD

User Identity and Sign-In Management

An Introduction to Family Safety

Managing and Deleting User Accounts

 

Chapter 2: Building a Safe and Secure OS

 

Creating a Recovery Drive

Backing Up and Restoring Windows 10.

Reset

System Image Backup

Creating a System Image Backup.

Restoring a System Image Backup

Using Windows System Restore

Configuring System Restore

Using the Windows 10 Media Creation Tool

Setting Up and Managing OneDrive

Backing Up Your Files with OneDrive

Using OneDrive Personal and OneDrive Professional

Restoring Deleted and Previous Versions of Files

 

Chapter 3: Configuring Windows 10

 

The Settings App

System > Storage

System > Default Apps

System > About

Devices > Printers & Scanners / Connected Devices

Devices > AutoPlay

Network & Internet

Accounts

Time & Language

Upd^ Windows Update

Update & Security > Windows Defender / Backup

Update & Security > Activation

Update & Security > For Developers

Introducing the Control Panel

Managing the Virtual Memory, Paging File

Managing Remote Connections to the PC

Moving the Shell User Folders.

Creating, Managing, and Deleting Partitions

Managing Startup Apps

 

Chapter 4: Fixing Windows 10 Quickly

 

The Disk Cleanup Wizard

Managing Edge

Cleaning Temporary and Other Files from Edge

Resetting - Edge

Resetting the Windows Store and Store Apps

Defragmenting Your Hard Disks

Managing Running Apps and Services with Task Manager

Managing win32 App Compatibility

Using the System File Checker

Microsoft Answers, Service Status Site, and Being a Twit

 

 

Chapter 5: Understanding Tasks and Events

 

The Windows Event Viewer

Introducing the Microsoft Management Console

The Main Events View

Making Sense of Error Logs

Creating Custom Event Views

Creating Event Subscriptions

Attaching a Task to an Event

Saving, Exporting, and Importing Event Information

 

Chapter 6: Understanding PC Hardware

 

BIOS and UEFI

BIOS Virus/Malware Attack

Resetting BIOS and UEFI Firmware

Power Supplies

Jump-Starting a PC

The Motherboard

The Rear Panel Connectors and Cables

Memory

Hard Disks, SSDs, M.2, and PCIe Drives

Expansion Cards

Monitors and Cabling

Keyboards and Mice

 

Chapter 7: Diagnosing and Repairing Problem Hardware and Peripherals

 

Getting USB Devices to Work Reliably

Installing and Managing Bluetooth Devices

Installing and Configuring Printers

Installing Different Types of Printer

Finding the Name or IP Address of a Printer

Managing Printing Policies

Have You Tried [Not] Turning It Off and On Again?

 

Chapter 8: Troubleshooting Startup

 

Have You Tried Turning It Off and On Again?

Using Startup Repair

The Windows Recovery Options Menu

Using the Command Prompt to Repair Windows Startup

 

Chapter 9: Troubleshooting Networks

 

The Network and Sharing Center

Configuring Network Connections

Managing Network Adapters

Managing Network Connections in the Settings App

Setting Up and Managing Your Router

Troubleshooting Wi-Fi Connection Problems

               Recovering Lost Wi-Fi Passwords

 

Chapter 10: Troubleshoot and Manage Edge

 

Managing Edge

Managing Permissions, Security and Privacy in Edge

Managing Temporary and Other Files in Edge

Using the Edge Task Manager to Manage Running Web Apps

Resetting Edge

Other Useful Settings in Edge

 

 

Part 2: Becoming a Proficient Troubleshooter

Chapter 11: Dealing with Common Windows Annoyances

 

Incorrect File Associations

Setting Disk and File Permissions

Managing Audio Devices

Troubleshooting Windows Activation

Troubleshooting and Resetting Windows Update

Troubleshooting Power Loss During an Update Installation

Managing and Resetting Windows Search

Troubleshooting Slow Startup

Windows 10 Hangs on Startup

Windows 10 Shuts Down Slowly

Windows Fails to Sleep/Resume from Sleep.

Gaining Access After Bitlocker Lockout

Troubleshooting Touch Screen Problems

USB Type-C and Thunderbolt Problems

No Picture on Desktop PC Monitor or TV

Disappearing and Conflicting Drives

Understanding the BSOD

 

Chapter 12: Remote Help

 

The Problem Steps Recorder

Recording an App with Game DVR

Quick Assist

Windows Remote Assistance

Sending and Responding to a Remote Assistance Request

Sending Unsolicited Remote Assistance Offers

Remote Desktop

 

 

Chapter 13: Repairing Windows Startup Problems

 

Manually Repairing Windows Startup

Repairing BIOS Startup Files

Repairing UEFI Startup Files

Additional Repair Commands for BIOS and UEFI

Recreating or Moving the Boot Partition

Step 1a: Create a New Boot Partition (Command Prompt)

Step 1b: Create a New Boot Partition (Disk Management Console)

Step 2: Create the New Boot Files

Setting Up and Managing Dual/Multiboot Systems

Secure Boot

Bitlocker and Dual-Boot Systems

Managing Boot Systems with BCDEdit

BCDEdit Identifiers

BCDEdit Data Formats

Examples of BCDEdit Use

Effecting Repairs on the Boot Partition Structures

 

Chapter 14: Networks and Internet Connections

 

Checking the Status of a Network Connection

Displaying Information About Wi-Fi Networks

Creating Wi-Fi Hotspots

Prioritizing Network Connections

Diagnosing Network Connection Problems

Getting Network Diagnostic Reports from the Event Viewer

See the Status of Your Connection with the Performance Monitor.

See What’s Using Your Bandwidth with the Resource Monitor

Troubleshooting in the Network and Sharing Center

Changing a Network Type Between Private and Public

Setting Advanced Network Configuration Options

Using and Managing Ad-Hoc Networks

HOSTS, LMHOSTS and WINS

Using Authentication Technologies

Understanding TCP/IP

OSI Network Layers

IPv4 vs IPv6 Addressing

DCHP

DNS

Using TCP/IP Management Tools

Ping

TraceRT

IPConfig

Netsh

Managing User Profiles

Roaming Profiles

Azure and AD Domain Profiles and Settings

 

 

 

Chapter 15: Managing Device Drivers and PC Resources

 

Deciphering the Device Manager

Identifying and Installing Unknown Devices

Installing Legacy Hardware

Forcibly installing a Device Driver

Uninstalling and Deleting Device Drivers

Blocking Device Driver and Device App Installation

Finding Device Driver Details and Information

Troubleshooting Device Drivers

Backing Up and Restoring the Driver Store

Managing Driver Properties

 

Chapter 16: Windows Update and System Upgrades

 

Deferring Updates in Windows 10

Long-Term Servicing Channel

Choosing How Updates Are Delivered

Uninstalling and Blocking Updates

Troubleshooting and Repairing Windows Update

Windows Upgrades and the Reset Image

The Windows Insider Programme (for Business)

 

Chapter 17: Maintaining App and Web Site Compatibility

 

Maintaining Compatibility with Win32 Apps

Managing Web Site and Intranet Compatibility

Using Edge in IE Compatibility Mode

Managing Security in  Edge

Installing and Managing Browser Plug-ins in Edge

Synchronizing Settings in Edge

Setting Your Default Web Browser

Installing, Removing, Managing and Using Progressive Web AppsUsing the Software Compatibility Troubleshooter

DPI Scaling

Program Compatibility AssistantMicrosoft Application Compatibility Toolkit

Shims

Standard User Analyzer

 

Chapter 18: Managing Security and Privacy

 

Creating a Strong Password?

Using Two-Factor Authentication

TFA for Microsoft Services

TFA for Third-Party Services

               Microsoft TFA App

Google TFA App

Managing Safety and Privacy for Children

Using the Credential Manager

Managing Passwords in Edge

Managing Encryption in Windows 10

Using the EFS

Managing EFS Encryption with Cipher.exe

Managing Device Encryption

Encrypting Your PC with Bitlocker

Managing a TPM on Your PC and in Windows 10

Managing Bitlocker Encryption on Your PC

Using Bitlocker To Go

 

Chapter 19: Malware and Viruses

 

How to Defend Against Malware

So What Is This Malware Stuff Anyway?

Viruses and Worms

Spyware

Adware

Trojans

Bots

Rootkits / Bootkits

Backdoors

Ransomware

Spam and Phishing Email

Defending PCs Against Malware

Defending Your Files Against Ransomware

Secure Boot

Trusted Boot

Using Encryption

App Containers

Identifying a Malware Attack

How Malware Infects PCs

How Malware Infects Networks

Identifying External Attacks

Identifying Internal Attacks

Training Staff for Vigilance

Manually Removing Malware from a PC

First Steps – Isolation

Identifying the Running Processes

Deactivating the Malware

Test and Retest

Finishing Up

Removing Rootkits

Using BCDEdit to Repair Malware Damage

Using Third-Party Tools to Remove Malware

Malware Protection Center

Baseline Security Amalyzer

Microsoft DaRT

Windows Defender Offline

ESET Online (and Offline) Scanner

Norton Bootable Recovery Tool

Sophos Bootable Antivirus

Kaspersky Rescue Disk

Kaspersky Ransomware Decryptor

AVG Bootkit Remover

F-Secure Rescue CD

Trend Micro Rescue Disk

McAfee Free Tools

D7II

RKill

Junkware/Adware Removal Tools

Microsoft SysInternals Suite

Researching Virus Removal Online

 

Chapter 20: Using Virtualization to Protect PCs

 

Creating and Managing VMs in Hyper-V

Managing Networks in Hyper-V

Creating Backups of VMs in Hyper-V

Booting and Repurposing Your PC from a VM

Creating a VHD

Adding a VHD to the Boot Menu

Virtual Switches in Hyper-V

Creating a Virtual Switch

Managing a Virtual Switch

Managing Hyper-V with PowerShell

Troubleshooting Hyper-V Connections

 

Part 3: Mastering Windows 10 Troubleshooting

Chapter 21: Bomb-Proofing Your PC

 

Creating a Robust Backup Strategy

Lock Down Your PCs with Group Policy

Using the Group Policy Editor

Configuring a GPO

Using Server-Side Group Policies

Advanced Usage of Group Policy

Using the Group Policy Management Console

Activating and Configuring the GPMC

Using the GPMC

Troubleshooting Group Policy Issues

Managing Windows Services

Manage Your Local Security Policy

Managing Advanced Firewall Policy

 

Chapter 22: Microsoft Sysinternals

 

File and Disk Utilities

AccessChks

AccessEnum

Contig

Disk2Vhd

DiskExt

Diskmon

DiskView

EFSDump

MoveFile and PendMoves

NTFSInfo

PsFile

SDelete

ShareEnum

Sigcheck

Networking Utilities

PSPing

PsTools

TCPView

WhoIs

Process Utilities

AutoRuns

Handle

ListDLLs

Portmon

ProcDump

Process Explorer

Process Monitor

PSExec

PsKill

PsList

PsService

PsSuspend

ShellRunas

VMMap

Security Utilities

LogonSessions

PsLoggedOn

PsLogList

Sysmon/Sysmon64

System Information Utilities

Handle

LiveKd

LoadOrder

RAMMap

Miscellaneous Utilities

RegDelNull

Registry Usage

RegJump

 

Chapter 23: Best Practice in the Workplace

 

Managing Power and Batteries

Managing Users and BYOD PCs

MDM

Group Policy

Backups Best Practice

Deployment and Recovery Best Practice

Managing External and Network Hardware

 

Chapter 24: Managing BYOD Hardware

 

Managing VPNs and Secure Connections

Workplace Join

Connecting to an Exchange or ActiveSync Account

Connecting to Office 365 or Microsoft Azure

Work Folders

 

Chapter 25: Getting Advanced Information

 

The Task Manager

The Performance Monitor

Data Collector Sets

The Resource Monitor

The Computer Management Console

System Information

DXDiag

 

Chapter 26: The Registry in Depth

 

Registry Files

Registry Keys and Values

HKEY_CLASSES_ROOT (HKCR)

HKEY_CURRENT_USER (HKCU)

HKEY_LOCAL_MACHINE (HKLM)

HKEY_USERS (HKU)

HKEY_CURRENT_CONFIG (HKCC)

HKEY_PERFORMANCE_DATA

Registry Value Types

The Registry Editor

Backing Up and Restoring the Registry

Creating and Modifying Registry Keys

Editing Other Users’ Registry Databases

Connecting to a Remote Registry

Using PowerShell

Using Group Policy

Comparing Registries

REGINI.EXE

Editing the Registry with PowerShell

ScanReg

Edit the Registry from the Recovery Panel

Third-Party Registry Utilities

 

Chapter 27: Using Scripting Tools for Troubleshooting

 

Using the Windows Command Line

Useful Command Line Tools for Troubleshooting

Using the Command Line from the Recovery Console

Troubleshooting Using PowerShell

Getting Started with PowerShell

Using the Event Log in PowerShell

Gathering Detailed Reports and Information

Managing Apps

Managing Running Processes

Managing the Registry

Managing Windows Update

Managing Services

Additional Troubleshooting with PowerShell

The Windows Terminal

Installing and Using the Windows Terminal

 

 

Chapter 28: Windows 10 File Structure in Depth

 

The Windows 10 File and Folder Structure

Root Windows Folders

Win32 and Store App Folders

Windows Operating System Folders

User Account Folders

Windows Log Folders

Windows Temporary File Folders

Windows File Types

Managing the Shell User Folders

File System Tools and Utilities

File Management from the Command Line

How File Systems Handle Files Differently

Troubleshooting File and Folder Permissions

ACLs, DACLs, and Permissions

NTFS Inheritance

Usign Groups

Effective Access

Taking Ownership

Auditing

Troubleshooting File and Folder Sharing

Chapter 29: Researching Difficult Problems

 

Reading the Windows Log Files

Log Text Files

Reading .xml and .etl Files

Reading .dmp files

Searching the Internet for Solutions

Answers.Microsoft.com

Support.Microsoft.com

Technet.Microsoft.com and MSDN.Microsoft.com

Other Microsoft and Third-Party Support Sites

Hardware Driver and Support Sites

Third-Party Support Tools

 

Chapter 30: Troubleshooting Difficult Problems

 

“Mike Halsey’s Holistic Troubleshooting Agency”

Gauging Both Internal and External Factors

Using Troubleshooting Tools Together

Troubleshooting and Repairing Hardware

Minimal Boot Configuration and Jumpstarting PCs

 

Chapter 31: Installation and Restore

Troubleshooting the Windows 10 Upgrade

Installing Windows 10

Obtaining Up-to-Date Installation Media

Creating Customized Installation Media

Nondestructively Reinstalling Windows 10

Windows 10 SysPrep

O autorze

Mike Halsey has been a Microsoft MVP (Most Valuable Professional) awardee since 2011 and is a recognized technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated video courses, he is well versed in the problems and issues that PC users, IT pros, and system administrators face when administering and maintaining all aspects of a PC ecosystem.

Mike understands that some subjects can be intimidating for some people and that everybody is different, so he approaches each subject area in straightforward and easy-to-understand ways.  

Mike is originally from the UK, but now lives in the south of France with his rescue border collies, Evan and Robbie.  You can contact Mike on Twitter @MikeHalsey.

Blurb

Troubleshoot Windows 10 the way the experts do, whatever device or form factor you are using. Focus on the problems that most commonly plague PC users and fix each one with a step-by-step approach that helps you understand the cause, solution, and tools required.

Windows 10 is constantly evolving and changing and a great many aspects of the operating system, including many associated with troubleshooting and repair, have been changed, removed, replaced, or expanded since the first edition of this book was published. This new edition is updated with a dedicated chapter on using scripting tools for troubleshooting along with numerous updates on Windows device and update installation, Microsoft Sysinternals Suite, and Troubleshooting malware attacks. Additionally, there is extensive coverage of the technical diagnosis and troubleshooting tools you need from Event Viewer to Recovery Console. 

This book will help you discover the connections between different hardware and software in your devices, and how their bonds with external hardware, networks, and the Internet are more inter-dependent than you think. You will also learn how to support the increasing volume of home workers, and make sure they can stay online and active on PCs from your own organization or their own devices.

If you are fed up with those nagging, day-to-day issues, want to avoid costly repairs, or just want to learn more about how PCs work, Windows 10 Troubleshooting is your ideal one-stop guide to the Windows 10 operating system.

You will:

• Understand your PC’s ecosystem and how to connect the dots, so you can successfully track problems to their source
  
• Support home workers using PCs from your organization and family devices, and keep workers productive and online
• Make your PC safe and secure for family and everyone in your workplace, and ensure that data is kept secure from loss or attack
  
• Understand the threat from malware and viruses and a range of approaches to dealing with them, depending on the situation
• Know tips and tricks for researching difficult problems, including third-party tools and useful web resources