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In The Bureaucratic Phenomenon Michel Crozier demonstrates that bureaucratic institutions need to be un-derstood in terms of the cultural context in which they operate. The originality of the study lies in its association of two widely different approaches: the theory of decision-making in large organiza-tions and the cultural analysis of social patterns of action. The book opens with a detailed examina-tion of two forms of French public serv-ice. These studies show that professional training and distortions alone cannot ex-plain the rise of routine behavior and dys-functional "vicious...